CogOTwo

Quality laser cut products, designs and commissions.

Manchester, England

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    DELIVERY TIMES AT THE MOMENT.

Coronavirus is affecting our lives at the moment in many ways. This means that postal deliveries are taking longer than normal at the moment, especially from the UK to other countries.

The Royal Mail website gives postal delay details at RoyalMail.com

Thank you for your patience at this time. Keep safe.

Jon and Michaela

Announcement

Last updated on 07 Apr, 2020

DELIVERY TIMES AT THE MOMENT.

Coronavirus is affecting our lives at the moment in many ways. This means that postal deliveries are taking longer than normal at the moment, especially from the UK to other countries.

The Royal Mail website gives postal delay details at RoyalMail.com

Thank you for your patience at this time. Keep safe.

Jon and Michaela

Items

 
Michaela Scott

Contact shop owner

Michaela Scott

Reviews

Average item review
5 out of 5 stars
(611)

About CogOTwo

Sales 5,634
On Etsy since 2019

Family Run Business
High quality products at affordable prices.
Custom design service provided.
Active part of the gaming community.

Shop members

  • Jon Scott

    Owner And Designer

  • Michaela Scott

    Owner And Machine Operator

Shop policies

More information

Last updated on 03 Feb, 2019
Frequently asked questions
Returns, exchanges and cancellations

Returns, exchanges and cancellations are accepted.

Cancellations can be requested within 24 hours of placing your order.

Returns and exchanges, buyers must contact us within 72 hours of receiving the goods and must be returned within 21 days.

Due to the nature of the work, custom orders can not be returned unless faulty or damaged upon receipt and we are notified within 12 hours. We do not give refunds for artwork generation once work has commenced. Custom work includes - non-standard colours, where a specific colour acrylic has been bought in for a custom job/Personalised items, where non-standard wording or logo's have been added.

Conditions of Return

It is the buyers responsibility to pay for return shipping costs. Any custom charges due as a result of incorrect custom form completion is also payable by the buyer.

The condition of the product must be the same as it was when issued by our company. Any loss in value to the product if damaged is payable by the buyer.

Custom and Import Taxes

All custom and import charges are the responsibility of the buyer.

UK Shipping

We use Royal Mail 1st class for UK orders. They aim to deliver 1st class (including signed for) by the next working day but this is not guaranteed. If delivery has not been made Royal Mail do not consider items as lost until 10 working days after the due date.

It's important that you provide the correct address for orders, as refunds will not be given if the details are incorrect.

Shipping to Europe and the Rest of the World

We use Royal Mail for all international orders.

For Europe they aim to deliver within 3 to 5 working days.

For the rest of the world they aim to deliver within 5 to 7 working days.

If a European delivery has not been made Royal Mail do not consider items as lost until 20 working days after the due date and for the rest of the world deliveries it's 25 working days after the due date.

Any delays due to customs is not the responsibility of Cog'O'Two.

If your order arrives damaged

Please notify us within 12 hours of receiving the item, providing pictures of the damaged item and packaging.

Packaging

All orders are packaged with bubble wrap and where needed cardboard. We use as much recycled material as possible.

Custom and personalised orders

We can use most formats including Adobe Illustrator, .AI, Coral Draw, .CDR, CAD drawing files, .DXF, Vector graphic files, .SVG and some plotter files, .PLT.

Prices vary dependent on the work involved. Please contact us with your idea.

Product Specifications

Unpainted acrylic products are supplied with a protective paper on top and a plastic cover on the back. The paper on the top of the product protects the acrylic whilst being engraved and should be left on whilst painting, then removed once any paint is dry.

Painted products are supplied ready to use, a protective cover will be applied to stop any scratches in transit.

3mm acrylic is used for our products but there is a low tolerance with this material, meaning there can be a thickness difference of 0.3mm.

Seller details