ColeCreativecompany

Cole Creative Co

Derby, England On Etsy since 2020

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Buyers bought gifts from this shop and gave them 5-star reviews!

ColeCreativecompany

Cole Creative Co

Derby, England | 449 Sales

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449 Sales
 

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ColeCreative Co

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ColeCreative Co

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Average item review
5 out of 5 stars
(22)

About ColeCreativecompany

Sales 449
On Etsy since 2020

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  • ColeCreative Co

    Owner

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More information

Last updated on 24 Jun, 2020
Frequently asked questions
How much does shipping cost?

2nd Class Signed For - £4.50
1st Class Signed For - £5.50

We try to keep our shipping costs down as much as possible however due to the nature of our products we feel these rates are fair.

How long for orders to be dispatched?

Orders are usually dispatched within 3-5 business days. You will receive an order confirmation once your order is placed and a shipping notification when your order has been shipped. If you require your order sooner, please message us first.

Are all the items Handmade?

Yes! All of our items are handmade in Derbyshire.

Can you make a request for an item?

Of course! If there is a specific item you would like, ie. a large planter for example. Send us a message on the Contact form and we will try our best to help you.

Whats your return & cancellation policy?

As our concrete products are individually hand-made, each one will be different. Characteristics such as air bubbles, slight unevenness, minor scratches or bumps were all incurred in the production process and are unavoidable due to the nature of concrete. These are not considered defects unless they affect the functioning of the product.

Our policy is Exchange only, there are only certain situations where exchanges are granted. Working with concrete means each pour is unique to the mix. Exchanges will only be accepted if the product is defective or damaged.

Unfortunately we are unable to accept cancellations on personalised orders i.e painted, custom requests, initials or anything that is not standard.

My product has arrived damaged, what do I do?

If your product has arrived damaged, send a photo of the product in its original packaging within 48 hours of receiving your order and we will get a replacement send out to you.

Can I collect my order if I am local?

Yes! Enter the code PICKUP at check out and we will contact you to schedule a date and time for collection.

Do you deliver outside of the UK?

Currently no. We are looking at this as we want to be able to share our lovely products to the rest of the World.

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