ColeCreativecompany
Top shop for gifts.
Buyers bought gifts from this shop and gave them 5-star reviews!
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Julie Foster on 05 Jan, 2021
5 out of 5 starsThis is the sweetest little duck - this is my second purchase and the plain one is just as lovely as the white one - thank you!
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Blinkin' on 14 Jan, 2021
5 out of 5 starsLove it! Looks really cool in situ :) Quick delivery too! Many thanks
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About ColeCreativecompany
Shop policies
Delivery
Digital downloads
Payment options
Returns & exchanges
I gladly accept exchanges
I don't accept returns or cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
How long does UK shipping take?
UK orders are sent via 2nd class post which takes 2-3 working days. Please contact us before ordering if you require faster shipping. We do offer an upgrade UK serviced, Tracked 48 which is a tracked service.
How long does it take to ship an order?
We usually aim to get most orders shipped within 3-5 working days. This may be slightly longer during peak times of the year and if your order is for multiple products.
Do you offer customisation?
Yes! Please get in touch for any custom requests and we will do what we can to fulfil your request.
My product has arrived damaged, what do I do?
If your product has arrived damaged, send a photo of the damaged product in its original packaging within 48 hours of receiving your order and we will get a replacement send out to you. We only offer replacements of the same product ordered.
Can I collect my order if I am local?
Yes! Enter the code PICKUP at check out and we will contact you to schedule a date and time for collection.
Do you deliver outside of the UK?
Yes! International orders are send via Royal Mail International Tracked which takes approx. 5-7 working days. Tracking details are provided on your order. We cannot take responsibility for delay in your deliveries.
Offers - Free UK delivery over £20
You must make a qualifying purchase in our online Etsy store.
Free standard UK delivery will be applied, on qualifying orders, at the relevant stage of checkout using a valid discount code.
Offer is subject to change or withdrawal without notice.
Do you use recycled packaging?
We constantly use the bits left over from our suppliers to reduce the amount of waste. We try and source the most eco friendly packaging as possible. Our bubble wrap is made from 100% pure PE plastic polythene. We also reuse bubble wrap from other parcels.
Custom and personalised orders
All our UK parcels are sent either as a small or medium parcel. These still provide proof of delivery however they cannot be tracked. If your order has been lost in transit, we can put in a claim however this can only be done after 20 working days (25 working days for International parcels). As we are not a big company, we are not able to provide a refund or replacement until Royal Mail deems the parcel to be lost.
Christmas Presents
Please check your orders before you gift them to ensure there are no damages to avoid any disappointment.
If you do have any damages, please contact us within 48 hours of receiving you order, providing photos of any damage and the original packaging and we will happily replace.