ComicControllers

CANCELLATIONS: We do NOT accept cancellations under ANY circumstances. In the event we DO allow a cancellation due to extenuating circumstances, you will incur a 20% restocking fee. We purchase and make each item on demand.

If you cancel your item, we will be losing money on supplies! A cancellation fee is a necessity. We thank you for your understanding.

WARRANTY: We stand behind every controller we create. In the event of a controller defect, we offer a full refund or repair (within 7 days of item receipt). This policy is only for defective controllers. All controllers are tested for quality to make sure they work like new before being shipped out.

Items being given as gifts still fall under the same policy. Items stated to be defective after 7 days of receipt will not be returnable under any circumstances.

Items returned for repair within 7 days will have the shipping fees reimbursed by Comic Controllers. At Comic Controllers discretion, if the item received for "repair" is in perfect working condition, buyer assumes all responsibility for shipping to and from Comic Controllers.

RETURNS:
Returns on custom controllers are done on a case-by-case basis.

Due to the fact that these controllers and face plates are made-to-order products, unfortunately we cannot accept returns for any reason other than a defective controller.

In the event that we do accept a return on a custom item, the item will incur a 20% restocking fee and the buyer will be responsible for all shipping fees. The buyer may also incur a $15 design fee. Non-defective custom order items can only be returned if they are in their original box with all paperwork and are in BRAND NEW condition. Any additional damage to the item will be deducted from the cost of the refund. In the event that an international order is returned and an import fee is imposed upon Comic Controllers for the return of the item, this fee will be deducted from the refund.

If a controller is returned, it must be in the same condition that it was shipped in. Controllers that have been used or show major physical wear or damage cannot be accepted for returns.

Buyers have 7 days to postmark the item for return to Comic Controllers from the date they are told to initiate the return or replacement. Any controllers postmarked more than 7 days after Comic Controllers initiated a return or replacement are subject to denial of return or replacement at Comic Controllers discretion and all fees incurred will be the responsibility of the buyer.

Failure to pay for return shipment fees when required under certain circumstances as determined by Comic Controllers will result in a forfeit of the buyers item.

CLOTHING: Unfortunately clothing items CANNOT be returned under any circumstances. Our clothing items are designed by us, and printed by a 3rd party. Because of this, refunds and exchanges are not available.

If you have any additional questions whatsoever please feel free to ask.

Custom orders must be cancelled immediately. Orders for pre made items can be cancelled any time before the item ships. Custom orders cancelled after work has already been started will receive a refund minus the cost of materials.

FAQ
Q: Can I get ......?
A: Probably! We're open to custom order commissions are are happy to discuss the designs with you over message!

Q: Are these useable? Will they wear out over time?
A: Yes! And no, they shouldn't! We've sold hundreds of controllers and have had very few complaints about the items falling apart or getting damaged over time. You're more likely to replace your game console before our controllers - but we offer a 90 day warranty on the paint job if anything happens to it out of the box.

That being said, even that beautiful controller you bought from Microsoft and Sony gets worn down overtime.

Q: Do you use official _______ products?
A: Everything we make, we use official Nintendo, Sony, or Microsoft Products unless otherwise stated or offered by the listing at a discounted price.