ConnorandWilliam

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options

Accepts Etsy Gift Cards and Etsy Credits

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

I don't accept returns, exchanges or cancellations

But please contact me if you have any problems with your order.

Returns

I accept returns I do not accept returns

Exchanges

I accept exchanges I do not accept exchanges

Contact me within:

Return items back within:

The number of days a buyer has to dispatch an item back must be greater than the number of days a buyer has to contact you

Don't accept returns or exchanges?

Buyers can still file a case with Etsy Support to seek a return or exchange in some situations. Learn more about cases

Delivering to Europe?

EU law allows EU residents to return an item by contacting the seller within 14 days. We recommend accepting returns. Learn more about selling to EU buyers

Cancellations

I accept cancellations I do not accept cancellations

Request a cancellation:

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Seller will cover return postage costs. Contact them for details. Seller will cover return postage costs. Contact them for details.

Questions about your order?

Please if you have any problems with your order.

Privacy policy

See this Seller Handbook article for a sample privacy policy you can customise for your shop.

If you deliver to the EU or offer your listings to buyers there, you're required to have a GDPR-compliant privacy policy by 25th May 2018.

Privacy policy – GDPR Compliant 2018
1.	Introduction
1.1	We are committed to safeguarding the privacy of our website visitors and customers.
1.2	This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data.
1.3	We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.4	Our website incorporates privacy controls or options which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the use of your information. 
1.5	In this policy, "we", "us" and "our" refer to Connor & William Jewellery.
2.	Credit
2.1	This document was created using a template from SEQ Legal (https://seqlegal.com).
3.	How we use your personal data
3.1	In this Section 3 we have set out:
(a)	the general categories of personal data that we may process;
(b)	the purposes for which we may process personal data; and
(c)	the legal bases of the processing.
3.2	We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services for our customers.
3.3	We may process your account data ("account data").  The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.4	We may process your information included in your personal profile on our website ("profile data").  The profile data may include your name, address, telephone number and email address. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.5	We may process your personal data that are provided in the course of the use of our services ("service data”)  The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.6	We may process information that you post for publication on our website or through our social media accounts ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business.
3.7	We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent,
3.8	We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your contact details, and information contained in communications between. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our customer relationships.
3.9	We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website or websites that we sell through ("transaction data").  The transaction data may include your contact details and the transaction details. No card information is stored as this is processed via SagePay or our partner website secure platforms eg Paypal.    The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
3.10	We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.11	We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website may generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.  
3.12	We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.13	We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.14	In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.15	Please do not supply any other person's personal data to us, unless we prompt you to do so.
4.	Providing your personal data to others
4.1	We do not share your personal information with any other company or agency.
4.2	We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3	Financial transactions relating to our website and services are handled by our payment services providers, SagePay or Paypal.   We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices on their websites.
4.5	We do not disclose your enquiry data to any third party but may refer you to a third party business not associated with ourselves should we be unable to assist you with any enquiry or order.  In this instance you will make contact with the third party and we will not share your details or enquiry with them.
4.6	In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5.	International transfers of your personal data
5.1	In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2	We are based only in the UK with no offices in other countries.
5.3	The hosting facilities for our website are situated in the UK.   
5.4	You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6.	Retaining and deleting personal data
6.1	This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2	Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3	We will retain your personal data as follows:
(a)	Your orders placed and prints held on file may be retained indefinitely or as required by law for accounting and tax purposes.  However, you may request that prints are returned to you with your completed order or destroyed after use. If you do not specify return of prints or that they are destroyed after use, we will archive these for an indefinite period of time and dispose of them securely should the business be closed.
6.4	Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7.	Amendments
7.1	We may update this policy from time to time by publishing a new version on our website.
7.2	You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3	We may notify you of changes to this policy by email, newsletters or through the private messaging system on our website.
8.	Your rights
8.1	In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2	Your principal rights under data protection law are:
(a)	the right to access;
(b)	the right to rectification;
(c)	the right to erasure;
(d)	the right to restrict processing;
(e)	the right to object to processing;
(f)	the right to data portability;
(g)	the right to complain to a supervisory authority; and
(h)	the right to withdraw consent.
8.3	You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data when logged into our website (in your personal account).
8.4	You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5	In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6	In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7	You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8	You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9	You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10	To the extent that the legal basis for our processing of your personal data is:
(a)	consent; or
(b)	that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
	and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11	If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12	To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13	You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8.
9.	About cookies
9.1	A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2	Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3	Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
10.	Cookies that we use
10.1	We use cookies for the following purposes:
(a)	authentication - we may use cookies to identify you when you visit our website and as you navigate our website 
(b)	status - we may use cookies to help us to determine if you are logged into our website
(c)	personalisation - we may use cookies [to store information about your preferences and to personalise the website for you 
(d)	security – we may use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
 (e)	analysis - we may use cookies to help us to analyse the use and performance of our website and services; and
(g)	cookie consent - we may use cookies to store your preferences in relation to the use of cookies more generally.

11.	Cookies used by our service providers
11.1	Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
11.2	We may use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
12.	Managing cookies
12.1	Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a)	https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b)	https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c)	http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d)	https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e)	https://support.apple.com/kb/PH21411 (Safari); and
(f)	https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2	Blocking all cookies will have a negative impact upon the usability of many websites.
12.3	If you block cookies, you may not be able to use all the features on our website.
13.	Our details
13.1	This website is owned and operated by Allison Strydom t/a Connor & William Jewellery.
13.2	Our principal place of business is at 64 Lincoln Avenue, Twickenham TW2 6NQ
13.3	You can contact us:
(a)	by post, to the postal address given above;
(b)	using our website contact form;
(c)	by telephone, on the contact number published on our website; or
(d)	by email, using the email address published on our website 
14.	Data protection officer
14.1	Our data protection officer's contact details are: Allison Strydom.

Etsy prohibits the use of buyer information for unsolicited messages. See our Privacy Policy for more info.