CraftoraShopDesigns

Privacy Policy for CraftoraShopDesigns

This Privacy Policy describes how and when I, CraftoraShopDesigns (shop owner: Brigitte Khodr), collect, use, and share your personal information when you visit or make a purchase from my Etsy shop or otherwise interact with me through Etsy’s services.

1. Information I Collect
To fulfil your order and provide customer service, I may receive certain personal information that you authorize Etsy to provide, including:
Your name
Email address
Postal address
Payment information
Order details
You may also choose to provide additional personal information directly, for example, when requesting a personalized product or contacting me directly.

2. How I Use Your Information
I use the information I collect for the following purposes:
To process and fulfil your order
To communicate with you about your order or any questions you may have
To provide customer support
To comply with legal and tax obligations
To improve my shop and services
I will not use your personal information for marketing (such as newsletters or promotions) unless you have given your clear consent. You may withdraw this consent at any time.

3. Legal Basis for Processing
Under the European Union General Data Protection Regulation (GDPR), I rely on the following legal bases to process your information:
Contractual necessity – to process and deliver orders, and to provide services you request
Consent – for any optional marketing communications you agree to
Legal obligation – to comply with tax, accounting, and legal requirements
Legitimate interests – to improve my services, provided this does not override your rights or interests

4. Data Sharing
Your personal information may be shared in limited circumstances, including:
With Etsy, as necessary to process orders and provide services under Etsy’s Terms of Use
With trusted service providers (e.g., shipping companies) solely to fulfil orders
If required by law, litigation, or to protect rights and safety
I do not sell or rent your personal information to third parties.

5. Data Retention
I retain your personal information only for as long as necessary to provide services, comply with legal or tax obligations, resolve disputes, and enforce agreements. The retention period may vary depending on legal requirements.

6. International Data Transfers
Because I use Etsy’s platform and related services, your data may be processed or stored outside your home country, including outside the EU. When this occurs, appropriate safeguards required under applicable data protection laws are followed.

7. Your Rights
If you reside in the EU or certain other regions, you have rights related to your personal information, including:
Access – request a copy of your personal data
Correction – update inaccurate information
Deletion – request deletion of personal information
Restriction or objection – limit processing in certain circumstances
Complaints – lodge complaints with a data protection authority
To exercise any of these rights, contact me at the email below.

8. How to Contact Me
For privacy-related questions or to exercise your rights, you may contact me at:
📧 khodr.brigitte@gmx.de