DaisyBelleShop

I really hope you will be happy with your purchase. If for some reason you are not then please contact me to discuss. Goods can only be returned in original condition and in appropriate packaging.

Original shipping costs will be refunded but the buyer will need to cover the cost of returning the goods. I will let you know approximately what that cost will be when you contact me about a refund. Refunds will be made within 7 days of receiving the returned goods.

I accept payment through PayPal, most major credit and debit cards and Etsy Gift Cards. I will ship items as soon as possible after full payment is received.

**If you would like your purchases to be sent on a tracked delivery service within the UK please select this option at checkout **

International orders are sent via Royal Mail Airmail on a tracked service.

Please note that estimated delivery dates are only estimates and once I have posted items (which I will always do within the processing time stated) the delivery timescales are no longer within my control.

Larger items such as Bins, Noticeboards and iPad Stands are shipped via Hermes tracked 3 day delivery service and smaller items such as Bunting and Lavender Bags will be sent by Royal Mail 2nd class post. You can choose to upgrade to 1st Class post at checkout for most items.

I will ship finished products within 1 - 3 working days of receiving payment unless otherwise agreed. Made to order items can usually be shipped within 3 - 5 days of payment (see individual listings for up to date information on processing times) and I will package all products in such a way as to ensure they arrive in pristine condition.

For custom orders I will agree a shipping time with you before you place your order.

The buyer is responsible for any import / sales tax, customs duties and admin fees due on goods purchased.

Painted wooden decoupage products should not be immersed in water or exposed to extreme heat. They can be cleaned with a damp cloth.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy separately to learn more about its privacy practices.

1. Personal Information Collected
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (e.g. for a custom order or gift message), if you contact me directly.

2. The Legal Bases on which I rely to Collect, Use, and Share Personal Information
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. The Third Parties with whom I Share Personal Information
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my products and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my products and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights regarding my use of your Personal Information
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. My Contact Details
For purposes of EU data protection law, I, Karen Bell, am the data controller of your personal information. If you have any questions or concerns, you may contact me at kjbellhome [!at] gmail.com. Alternately, you may mail me at:
Karen Bell, 11 Inverleith Row, Edinburgh, EH3 5LS, UK