DeCumiCases

iPhone and Samsung Galaxy Quality Phone Cases

Alnwick, England | 5163 Sales

DeCumiCases

iPhone and Samsung Galaxy Quality Phone Cases

Alnwick, England 5163 Sales On Etsy since 2014

5 out of 5 stars (772)
Debi Cummins

Contact shop owner

Debi Cummins

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About

Hello and welcome, the phone cases are printed by myself, so production time and shipping are swift. So you won't have to wait long for your new lovely case.

I also have another shop on Etsy selling my handmade Bangles, Bracelets and Compact Mirrors.

Please view this here:
www.etsy.com/shop/decumidesigns

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Shop policies

Last updated on 22 April, 2018
Hello, I ship Worldwide from Monday to Friday.

Accepted payment methods

Paypal Visa Mastercard American Express Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you would like to return an item for refund please contact me within 14 days of receipt, and then return it within 30 days.

There are no refunds on items which are customised, unless it is my error.

A refund for the value of the order will be made when I receive the returned item. You will also need to pay the returns shipping fee.

Orders can be cancelled prior to shipping. Once shipped an order cannot be cancelled but can be returned for refund. Please this form http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

Orders are shipped to the address on the order form. Address amendments can only be made prior to shipping, but not after. Where it is your error, orders shipped to the wrong address are not eligible for refund or cancellation,

If an item is received by you that is damaged and we ask you to return it, we will refund both item and your shipping costs.

All refunds will be made via the method you paid by.
Payment
I offer flat rate shipping, so there is no additional charge if you order extra items.

I ship by mail and the standard shipping fees are listed within the page of each item.

In addition, you may purchase a shipping upgrade as a supplement on top of the standard shipping fee. If applicable, simply choose this when checking out.

Within the UK this is for First Class Royal Mail Signed For.

For International orders this is for 'Express Airmail Tracked' which gives you a tracking number and insurance.

An e-mail will be sent to you confirming that items have been posted and containing any tracking numbers if applicable.
Shipping
All phone cases are made to order and are shipped within 1-3 business days.
Once shipped delivery timescales are approximate:

UK is 3-5 days by 2nd Class Post
UK is 1-2 days by 1st Class Post.
Europe by Airmail 5 to 7 days
US and International by Airmail 14 days.

CUSTOMS DUTY FOR INTERNATIONAL AND NON EU COUNTRIES ONLY.
You may or may not have to pay customs fees, but where due they are payable by the customer.

All countries have a value limit you can import before paying customs duty.
Please check what your own country's import allowances are before ordering as they vary from country to country. If you are not sure I can give you guidance, else Google search for Duty Calculator

This does does not apply to countries within the EU. You may order any amount and you will not pay any custom fees.
Additional policies and FAQs
If you have any questions then I am here to help. There a lots of different models of phone case, so although I will take great care, if there is a mistake with your order I will put this right for you at no extra cost.

If you order the incorrect phone case by mistake, I will accept a return within the 14 days notification period which is explained above.

Please contact Debi by the Contact Shop Owner Button.
Privacy
I Debi Cummins am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name and delivery address from Esty. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. I do not receive you email address, so if I need to contact you about your order it will be via Etsy's Contact Buyer system.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.