DesignedByAnnemarie

Digital files and tutorials: Because of the nature of digital information, no refunds are available once the file has been downloaded.

For jewellery items, For non custom made items I will accept a return with full refund on the item only (not shipping.) The item must be returned within 14 days of you receiving it, as per the 'Consumer Contracts Regulations.'
The item must be in the exact condition it was in when received and must not have been worn, altered or damaged in any way.
You as the customer are responsible for paying for the return shipping which will have to include tracking. IMPORTANT NOTE!! If you do not ship the item back, with tracking, I will not guarantee a refund.

Custom orders are non returnable unless faulty

The item must not be altered, damaged or out of it's original condition (meaning it must be unused). A refund will be issued once I have the item back and i am satisfied the item has not been worn etc.

Thank you and please email or contact me for more information or if you have questions

I take Paypal payments as well as credit cards and Etsy gift cards.
You can open a free account at www.paypal.com

All of my creations are sent out 1st class recorded delivery. They will require a signature from you upon delivery.

I really wish i had some control over charges made by customs but unfortunately i do not. If you are worried about extra charges from customs, please contact me and i will happily advise you.

To fulfill your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

* As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;

* When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

* If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services.
I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

* Etsy.
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

* Service providers.
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

* Business transfers.
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

* Compliance with laws.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Annemarie Kenyeres, am the data controller of your personal information. If you have any questions or concerns, you may contact me at designedbyannemarie [!at] yahoo.co.uk

Alternately, you may mail me at:
Annemarie Kenyeres
21 Victoria Road
Barnetby Le Wold
North Lincolnshire
DN38 6HP