DookPlookDesigns

Dook Plook Designs

Bradford, England | 23641 Sales

DookPlookDesigns

Dook Plook Designs

Bradford, England 23641 Sales On Etsy since 2015

5 out of 5 stars (7987)

All Items

Beth Matthews

Contact shop owner

Beth Matthews

Announcement    Welcome to Dook Plook Designs, home of pretty functional and decorative stickers!

If you want items tweaking to suit your needs or something completely custom please get in touch.

Any questions, please ask!

Beth
www.BeingBethanyRose.com

Announcement

Last updated on 18 Oct, 2018

Welcome to Dook Plook Designs, home of pretty functional and decorative stickers!

If you want items tweaking to suit your needs or something completely custom please get in touch.

Any questions, please ask!

Beth
www.BeingBethanyRose.com

Shop policies

Last updated on 23 May, 2018
Hi and welcome to Dook Plook Designs. We are a UK based sticker seller, making stickers for Erin Condren, Filofax, Kikki K, Plum Paper, Happy Planner and any other planner you may have.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Once an order has been marked as dispatched Dook Plook Designs will not accept any cancellations or issue any refunds unless an error is made by us. By completing your purchase you are agreeing to these terms.
Payment
Dook Plook Designs accept all main types of payment as outlined on the Etsy website, including Etsy gift cards.

Current order turnaround time (from order to dispatch) is 1-4 days.
Delivery
We aim to get all orders dispatched within three working days, during busier periods and for custom and personalised orders it may go up to a maximum five working days to dispatch.

Items are sent via Royal Mail. Proof of postage is always obtained so if you have not received your order within a reasonable time after it has been marked as dispatched please contact us. Postage can be upgraded to include tracking and all postage options are available worldwide.

We cannot take responsibility for items lost in the post, we will forward you all proof of postage for you to claim with your delivery service.

If you have upgraded to tracked delivery and the item goes missing we will replace.
Additional policies and FAQs
If you would like to place a custom order, please contact us to discuss your requirements. Custom orders may incur and additional charge.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.


This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.


Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a customisation, for example), if you contact me directly.


Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; (via Website)
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years. I hold no physical copy of your information, your details are solely on Etsy.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Bethany Matthews, am the data controller of your personal information. If you have any questions or concerns, you may contact me at beingbethanyrose [!at] gmail.com