DormouseandTheTeapot

Beautiful handmade metal gifts

Saddleworth, England
| 1,742 Sales | 5 out of 5 stars 5 out of 5 stars |

DormouseandTheTeapot is a Star Seller!

Highly rated in United Kingdom

Multiple buyers from United Kingdom gave 5-star reviews!

Smooth dispatch

Has a history of dispatching on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Highly rated in United Kingdom

Multiple buyers from United Kingdom gave 5-star reviews!

Announcement    (Updated 16/01/2023) Happy new year our current processing time is 3-5 business days. Please note we are not currently shipping internationally due to Royal Mail not providing this service at the moment.

About us-
At Dormouse and The Teapot, you will find a range beautiful made to order metal gifts such as: unusual keepsakes, personalised cutlery, cuff and wrap bracelets, badges, ornaments, keychains and pendants.

Many items can be personalised to fit your needs please see our custom item section for these https://www.etsy.com/uk/shop/DormouseandTheTeapot?ref=seller-platform-mcnav§ion_id=22512913

All our items are stamped by hand using traditional tools. Our cutlery items are genuine vintage pieces and our aluminium and copper jewellery, and keepsakes are made from upcycled or waste metals. Our coins are circulated, demonetised UK currency, and we have official permission from HM Treasury to stamp these.

Please note we send all our items via Royal Mail whose workers are currently striking. This means your order might experience delivery delays; however, we hope that you will support us in supporting workers that are fighting for fairer wages and conditions. Please allow plenty of time when ordering to avoid disappointment.

UK customers - you can buy as many items as you wish and receive by first class post for one flat charge of just £2. US/Canadian customers - please note we are not exporting items at the moment we hope that things will be back to normal soon.
All our items are sent gift wrapped at no further charge and can be sent directly to the recipient in our letterbox friendly packets. We can even handwrite a personal message on your behalf.

For more information about myself and my shop, please see my profile https://www.etsy.com/uk/people/dormouseandtheteapot

Thank you for stopping by!

Carol Oldham
Dormouse and The Teapot

Announcement

Last updated on 16 Jan, 2023

(Updated 16/01/2023) Happy new year our current processing time is 3-5 business days. Please note we are not currently shipping internationally due to Royal Mail not providing this service at the moment.

About us-
At Dormouse and The Teapot, you will find a range beautiful made to order metal gifts such as: unusual keepsakes, personalised cutlery, cuff and wrap bracelets, badges, ornaments, keychains and pendants.

Many items can be personalised to fit your needs please see our custom item section for these https://www.etsy.com/uk/shop/DormouseandTheTeapot?ref=seller-platform-mcnav§ion_id=22512913

All our items are stamped by hand using traditional tools. Our cutlery items are genuine vintage pieces and our aluminium and copper jewellery, and keepsakes are made from upcycled or waste metals. Our coins are circulated, demonetised UK currency, and we have official permission from HM Treasury to stamp these.

Please note we send all our items via Royal Mail whose workers are currently striking. This means your order might experience delivery delays; however, we hope that you will support us in supporting workers that are fighting for fairer wages and conditions. Please allow plenty of time when ordering to avoid disappointment.

UK customers - you can buy as many items as you wish and receive by first class post for one flat charge of just £2. US/Canadian customers - please note we are not exporting items at the moment we hope that things will be back to normal soon.
All our items are sent gift wrapped at no further charge and can be sent directly to the recipient in our letterbox friendly packets. We can even handwrite a personal message on your behalf.

For more information about myself and my shop, please see my profile https://www.etsy.com/uk/people/dormouseandtheteapot

Thank you for stopping by!

Carol Oldham
Dormouse and The Teapot

Items

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Carol Oldham

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Carol Oldham

Reviews

Average item review
5 out of 5 stars
(230)
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About DormouseandTheTeapot

Sales 1,742
On Etsy since 2008

Once upon a time..

...way back in 2009, It all began with a box full of vintage cutlery and a set of rather rusty security punches. Having previously sold vintage crockery and home wares we had amassed quite a selection of pre-loved silverware and it needed to be given a purpose. I hate to think how many spoons went to scrap over the first couple of years, handstamping is definitely an art. We were determined however, and over time and with a great deal of practice we got to the point were we were ready to share our wares

We are constantly learning and developing, and we now practice our craft on a range of metals including industrial aluminium and copper, hand cutting and working with a variety of metal fonts and designs to produce purposeful and attractive gifts. We subscribe to the Arts and Crafts school of thought that you should have nothing in your house that you do not know to be useful, or believe to be beautiful. We add to that 'eco-friendly' as all our products are up-cycled in some way.

Our handstamping journey continues, and as we take our inspiration from our surroundings and the materials we come across on our travels, come along with us and see what lies around the corner...

Shop members

  • Carol

    Owner, Designer, Creator

    Hello I'm Carol from Dormouse and The Teapot we sell beautiful hand stamped cutlery and gifts. Our unique designs are created by hand using traditional tools and methods in our tiny workshop on the edge of the Yorkshire Moors.

Shop policies

Last updated on 27 Oct, 2021

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on 09 Dec, 2022

Frequently asked questions

Custom and personalised orders

If you would like a custom or personalised item not currently listed please contact us for a quote. Please note that we do not copy other people's designs or use copyrighted wording, please do not ask us to do so. We can however work with you to suggest appropriate wording and designs if you would like assistance with this. It is important to note that custom and personalised items are not refundable unless they arrive damaged. In this case we will repair, replace or refund on receipt of your returned item. Commissioned designs may later be carried as in stock designs, please let us know before you order if you require exclusivity.

Delivery address

It is the responsibility of the buyer to provide their correct postal address.

Should you provide an incorrect address please contact us straight away and we will do our best to help. However we will not take responsibility for orders posted to an incorrect address provided by the buyer and should the buyer not receive their item a refund will not be issued.

Please note if you are purchasing from abroad or requesting us to send items outside of the UK you are personally responsible for knowing the legalities of importing such items into the destination country. We are not responsible for any losses of items held or destroyed by customs. We will not refund or resend in such cases.

Hand Stamping

Each letter and design is stamped individually by hand on our items, therefore each piece is unique and the picture you see in the listing is only a representative example.

Due to the nature of stamping there may be variations in alignment, depth and spacing of letters, each letter will not be perfectly even. Please note it is likely that there will be marks and 'bumps' on the reverse of the item, this is unfortunately unavoidable as during the stamping process metal is displaced rather than removed. This is not a defect in your piece, but makes it even more unique.

Errors

Please do contact us straight away if you receive your order and it is incorrectly spelled/ worded or not the item you ordered and we will work with you to resolve the problem as soon as possible.

Please remember are only responsible for a misspelled item if the fault is ours. We can not be held responsible for errors made by buyer - please thoroughly check that you have given personalised and customised details correctly and EXACTLY written as you wish them to appear. We will not correct incorrect capitalisation, punctuation, grammar, spelling or miswording.

Production and Delivery times

All items are made to order please allow the time stated on the listing to produce, finish and wrap your item BEFORE it is posted. Sometimes we can rush items please contact us if you require this service before ordering. Charges may apply.

If you need your item for a specific date please allow good time and let us know before ordering. Although we usually cannot guarantee delivery we will be able to advise the best method of postage to give you the best chance to receiving your order.

Please note delivery times given by Etsy and on the Royal Mail website are estimated and they do not allow for time in customs or postal delays in the production and destination country and should not be relied on as a firm delivery date.

Postage and Shipping Charges

UK

In the UK postage is at flat rate of £2 and is by Royal Mail 1st Class. Unfortunately, due to the ongoing pandemic, it is not possible for us to upgrade your postage further at the present time.

International

We currently only ship to the US.

All shipping to the US is by International Tracked and Signed* mail. Buyers are responsible for any customs and import taxes that may apply.

*Items will be sent International Tracked if sending to a PO BOX.

Forced Returns

Most items will fit through or in a standard letter or mail box. However if miss your delivery but for whatever reason you do not pick up your items or fail to rearrange delivery in most cases it will be returned to us. Please note dependent on the country it is returning from this can take up to six months.

Once we have received your items we can resend to you, please note there will be a charge for redelivery. Should you not wish to pay redelivery we will arrange to recycle your order. In some cases we will refund non customised orders, if they are received in perfect condition within 30 days of the last attempted delivery. All refunds will be minus the original delivery charges. Custom orders and exempt items will not be refunded.

Ordering for Christmas

We are now closed for Christmas ordering.

IF YOU HAVE ORDERED BEFORE 9 DECEMBER
Please rest assured we are working on your order. All items will be posted out 1st Class/ International Tracked and Signed before Royal Mail's recommended last postage date for your country. You will receive an email when your item is dispatched. Should you have any queries or concerns please message us via Etsy.

Please note we can only guarantee that your order will be sent on or before Royal Mail's recommended last posting date for your country, not that your item will reach you before Christmas. Your item may be subject to delays in the post due to strike action/pandemic or at customs and such hold ups are unfortunately out of our control.

Seller details

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