If you are unhappy with your purchase please contact me. My aim is 100% customer satisfaction! I will help if I can.

According to UK distance selling regulations you have a right to return any unwanted item. Simply post back to me in original condition with all packaging within 14 days for a full refund.
Please note this will not include the cost of the return postage.
X Please note that this doesn't apply to custom made or personalised pieces of jewellery. X

Please pay for your item within 2 days of purchase so I can get it posted to you.

I accept Paypal, Etsy vouchers and direct card payments.

Made to order pieces take 1- 2 weeks, let me know if you need it quicker and I'll do my best to help.
Ready made items are shipped as soon as payment is received. I am more than happy to include a gift message and note card and deliver to a given address, no problem, please feel free to message me to discuss this.
All packages are gift boxed with ribbon. My boxes are 100% recycled and hand stamped with my Dorset Hill Jewellery logo. I use bubble wrap and padded envelopes to ensure your jewellery reaches you safely.

You as the buyer are liable for any extra taxes or customs charges due if you are outside the EU.
If buying from overseas please allow up to 4 weeks for delivery. I now only use Royal Mail International tracked and signed for service for overseas parcels, for added peace of mind. Usually parcels to the US take 5-7 days.

Orders will be shipped to the address you have on file with Etsy/Paypal. Please check this is correct prior to ordering. Any item returned to me due to an incorrect address will result in new shipping charges, which will be the responsibility of you as the buyer.

UK vs US Ring size conversion chart

F - 3
G - 3 1/4
H - 3 3/4
I - 4 1/4
J - 4 3/4
K - 5 1/4
L - 5 3/4
M - 6 1/4
N - 6 3/4
O - 7
P - 7 1/2
Q - 8
R - 8 1/2
S - 9
T - 9 1/2
U - 10
V - 10 1/2

For a more detailed conversion see http://www.ringsizes.co/index.html

Hallmarking
Under the UK Hallmarking Act 1973, all articles of precious metals above a certain weight sold in the UK must be tested by the Assay Office and hallmarked. I am registered with Goldsmith's Assay Office in London. My maker's mark is SJO.
All over weight jewellery will be tested (assayed) and then marked to an internationally recognised standard of fineness, in parts per thousand, such as 925 (Sterling Silver) or 750 (18 ct gold).

Information I collect:-
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy.
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Samantha O'Brien, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sammyjeano [!at] icloud.com. Alternately, you may mail me at:
Samantha O'Brien, 72 Lancaster Drive, Broadstone, Dorset, BH189EL.