DreamCraftzOnline
Announcement
ROYAL MAIL STRIKES:
Due to Royal Mail strikes in the coming weeks, there will be delays to deliveries which will vary depending on when you place your order.
Please take note of these strikes, as they are out of our control and we won’t be able to do anything to speed up your order. If it is time sensitive, please purchase as soon as possible and with their special delivery in the UK or express courier internationally.
UK BANK HOLIDAYS 2022 (no post):
The Postal Service don't work on these days, so please keep this in mind when you order and when expecting your orders.
2 June - Spring bank holiday
3 June - Platinum Jubilee bank holiday
29 August - Summer bank holiday
19 September - State Funeral - Queen Elizabeth II
26 December - Boxing Day
27 December - Christmas Day (substitute day)
PROCESSING DURATION
(design, print, prepare and pack)
Small Decals - 3-5 working days
Large Decals - 5-8 working days
AVERAGE SHIPPING DURATION
(starts at dispatch and doesn't include processing)
UK - 1-5 working days
EU - 7-18 working days
USA - 12-18 working days
Everywhere else - 12-18 working days
You can read more on time scales and customs clearance in our shop policies, Item details or FAQs. Please take note of all this information.
Items
All Items
Reviews
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sheila on 26 Nov, 2022
5 out of 5 starsReally pleased with the personalisation I requested. Good communication, arrived promptly and can’t wait to add it to my Christmas movie treat box.
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Doreen on 22 Nov, 2022
5 out of 5 starsThese will be perfect for upcoming travellers to easily identify their luggage. Thanks!
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Doreen on 22 Nov, 2022
5 out of 5 starsThese will be perfect for upcoming travellers to easily identify their luggage. Thanks!
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shanspam95 on 21 Nov, 2022
5 out of 5 starsGreat item, lovely quality and easy to apply once you get the hang of it. Will definitely use this seller again
Updates
About DreamCraftzOnline
Shop members
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Richard Jones
Owner, Customer Service, Designer
Welcome! I'm the one you'll speak to if you have any queries and will often be helping out in designing, weeding and packing. You'll rarely find me without a coffee in hand. Got a custom order in mind? Just pop us a message with the details
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 2 hours of purchase
Privacy policy
More information
Frequently asked questions
Will COVID-19 affect my order?
It won't affect your order too much, but back in March we extended our processing times to 5-8 working days for all listings in our shop. You will be shown this during checkout and it's written in our item details. Please note this before ordering.
There may be delays in your country, so please check with your postal services for delay updates. Domestic and international order delays will vary depending on how badly affected your area is with the virus, postal staffing and volume of orders.
Delays are the time period that passes after your current shipping time has ended. Please check each listing and policies for shipping time periods.
If your order has been delayed for 2 weeks or more, please message us and we'll help out.
What are your processing times and how long will shipping take?
You will find both the processing times & shipping times in the item details of the listing you're purchasing. These are 2 different time frames.
Below are the current average times.
PROCESSING:
Decals 3-5 working days
Glassware 1-2 weeks.
SHIPPING:
UK 3-5 working days.
International 7-18 working days.
First we have a processing period to create the decal and then we have the shipping period, which starts from dispatch. The sum of these time frame are when your order will arrive.
Delays in customs are down to the buyer of the destination country, not the seller. Please check this with your postal service/customs office if you're unsure.
*The shipping duration to your country is exclusive of the customs clearance time.
Custom and personalised orders
We GLADLY accept custom & personalised orders, so please just message us with the design in mind. The more information you have (photos, drawings etc.) the quicker the process.
If you'd like anything changed or amended after purchase, please message us the same day.
We do not accept returns or refunds on custom orders, unless there is a shop made error.
What happens if my order doesn't reach me because my shipping address was incorrect?
We do not take responsibility if your shipping address is incorrect on Etsy. We use the exact shipping address that you use on Etsy.
If you do notice an error with the shipping address, please let us know straight away before your order is shipped.
If your order is shipped before you've realised, you will need to re-purchase the order with the new shipping address.
What surfaces can't decals be applied to?
Please do not apply decals to SATIN/SILK/SHEEN paints, textured surfaces, dirty surfaces or wet surfaces. We also wouldn't recommend wallpaper as a surface, as the quality of wallpaper/hanging can differ and this affects the decal. Wallpaper tends to rip and tear when you're either removing the decal or just trying to remove the application tape.
You should avoid using VOC Free paint, as the ingredients in VOC free paints will resist the decal from adhering properly. Also do not use paints that have anti stain or graffiti ingredients.
We will not be held responsible if you do. Surfaces MUST be smooth, flat, clean and dry before applying.
Please do not apply your decals onto a heat source.
Ask us if you're not sure.
What happens if my item gets returned to sender?
We will not take responsibility if your order hasn't been signed for or collected from your local mail centre in time. We do all that we can to minimise this problem.
You will not need to re-purchase your order again after it's been returned to us, but you will need to cover the postage costs for us to re-send it to you.
Will I get the objects the decals are stuck to?
No, you will not.
Please read the item descriptions of the respective listing for all the details of what you'll be receiving. If you're still not sure, please message us.
These are some of the items you wont receive: hangers, mugs, bottles, bins, phone cases, mirrors, bowls, place mats, wooden boards.
Can you let me know where my order is? It's late.
We always post orders before or on the estimated dispatch date.
We are no longer in control of your order once it has been handed over to the postal office. We always post in plenty of time for the order to reach you, in accordance with the postal office expected delivery time.
It is up to the buyer to check if their item is likely to be stopped or delayed by customs. If your order is stopped by customs, please allow an extra 7-14 days for your order to reach you.
If your order hasn't arrived to you by the date you expected, please message us so we can look into it for you.
Christmas cut off times
CHRISTMAS CUT OFF & CLOSING
> UK Mainland - 12th December
> Europe - 1st December
> Everywhere else - 28th November
We close on the 15th December every year. All current orders will continue to be worked on as normal.
*For guaranteed delivery, UK 1st Class & International Express needs to be selected at checkout. Please note this.