DreamCraftzOnline

Shop at Dream Craftz for high quality vinyl decals!

Neath, Wales
|
| 24,058 Sales | 5 out of 5 stars 5 out of 5 stars

DreamCraftzOnline is a Star Seller!

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Announcement    ROYAL MAIL CYBER INCIDENT - INTERNATIONAL ORDERS AFFECTED

The Royal Mail suffered a cyber incident on the 11th January 2023, meaning all current international orders will experience delivery delays and all further purchases will be via our international courier, instead of the Royal Mail. This has caused an increase to our shipping price, but it is only temporary, until the Royal Mail have sorted their cyber issue.

The attack on their system has only affected INTERNATIONAL orders.
All orders within the UK are totally fine and won't be delayed.


AVERAGE SHIPPING DURATION
(starts at dispatch and doesn't include processing)

UK - 1-5 working days
EU - 7-15 working days
USA - 7-15 working days
Everywhere else - 12-18 working days

Announcement

Last updated on 22 Jan, 2023

ROYAL MAIL CYBER INCIDENT - INTERNATIONAL ORDERS AFFECTED

The Royal Mail suffered a cyber incident on the 11th January 2023, meaning all current international orders will experience delivery delays and all further purchases will be via our international courier, instead of the Royal Mail. This has caused an increase to our shipping price, but it is only temporary, until the Royal Mail have sorted their cyber issue.

The attack on their system has only affected INTERNATIONAL orders.
All orders within the UK are totally fine and won't be delayed.


AVERAGE SHIPPING DURATION
(starts at dispatch and doesn't include processing)

UK - 1-5 working days
EU - 7-15 working days
USA - 7-15 working days
Everywhere else - 12-18 working days

Items

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All Items

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Richard Jones

Contact shop owner

Richard Jones

Reviews

Average item review
5 out of 5 stars
(2600)
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About DreamCraftzOnline

Sales 24,058
On Etsy since 2016

Shop members

  • Richard Jones

    Owner, Customer Service, Designer

    Welcome! I'm the one you'll speak to if you have any queries and will often be helping out in designing, weeding and packing. You'll rarely find me without a coffee in hand. Got a custom order in mind? Just pop us a message with the details

Shop policies

Last updated on 21 Dec, 2022

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 hours of purchase

Privacy policy

More information

Last updated on 16 Dec, 2022

Frequently asked questions

What are your decals made of?

All our decals are made of sign grade vinyl plastic, so will stick very well to your interior or exterior surfaces. All our decals use adhesive backed and ARE NOT static cling. We do not sell static cling decals in our shop. All decals are removable, but NOT re-usable.

What are your processing times and how long will shipping take?

You will find both the processing times & shipping times in the item details of the listing you're purchasing. These are 2 different time frames.

Below are the current average times.

PROCESSING:
Decals 3-5 working days
Glassware 1-2 weeks.

SHIPPING:
UK 3-5 working days.
International 7-18 working days.

First we have a processing period to create the decal and then we have the shipping period, which starts from dispatch. The sum of these time frame are when your order will arrive.

Delays in customs are down to the buyer of the destination country, not the seller. Please check this with your postal service/customs office if you're unsure.

*The shipping duration to your country is exclusive of the customs clearance time.

Custom and personalised orders

We GLADLY accept custom & personalised orders, so please just message us with the design in mind. The more information you have (photos, drawings etc.) the quicker the process.

If you'd like anything changed or amended after purchase, please message us the same day.

We do not accept returns or refunds on custom orders, unless there is a shop made error. We also don't issue refunds after 180 days have passed.

What happens if my order doesn't reach me because my shipping address was incorrect?

We do not take responsibility if your shipping address is incorrect on Etsy. We use the exact shipping address that you use on Etsy.

If you do notice an error with the shipping address, please let us know straight away before your order is shipped.

If your order is shipped before you've realised, you will need to re-purchase the order with the new shipping address.

What surfaces can't decals be applied to?

Please do not apply decals to SATIN/SILK/SHEEN paints, textured surfaces, dirty surfaces or wet surfaces. We also wouldn't recommend wallpaper as a surface, as the quality of wallpaper/hanging can differ and this affects the decal. Wallpaper tends to rip and tear when you're either removing the decal or just trying to remove the application tape.

You should avoid using VOC Free paint, as the ingredients in VOC free paints will resist the decal from adhering properly. Also do not use paints that have anti stain or graffiti ingredients.

We will not be held responsible if you do. Surfaces MUST be smooth, flat, clean and dry before applying.

Please do not apply your decals onto a heat source.

Ask us if you're not sure.

What happens if my item gets returned to sender?

We will not take responsibility if your order hasn't been signed for or collected from your local mail centre in time. We do all that we can to minimise this problem.

You will not need to re-purchase your order again after it's been returned to us, but you will need to cover the postage costs for us to re-send it to you.

Will I get the objects the decals are stuck to?

No, you will not.

Please read the item descriptions of the respective listing for all the details of what you'll be receiving. If you're still not sure, please message us.

These are some of the items you wont receive: hangers, mugs, bottles, bins, phone cases, mirrors, bowls, place mats, wooden boards.

Can you let me know where my order is? It's late.

We always post orders before or on the estimated dispatch date.

We are no longer in control of your order once it has been handed over to the postal office. We always post in plenty of time for the order to reach you, in accordance with the postal office expected delivery time.

It is up to the buyer to check if their item is likely to be stopped or delayed by customs. If your order is stopped by customs, please allow an extra 7-14 days for your order to reach you.

If your order hasn't arrived to you by the date you expected, please message us so we can look into it for you.

Christmas cut off times

CHRISTMAS CUT OFF & CLOSING

> UK Mainland - 15th December (1st Class)
> Europe - 1st December
> Everywhere else - 28th November

We close on the 18th December every year. All current orders will continue to be worked on as normal.

*For guaranteed delivery, UK Special Delivery & International Express needs to be selected at checkout. Please note this.

ROYAL MAIL STRIKES 2022 - Will my order be delayed?

Unfortunately, Yes. The majority of orders will get caught up in the industrial action. There is nothing we can do to help this or speed them along. The Royal Mail will still attempt to deliver as many Special Delivery and 24 hour tracked parcels/mail as they can, so please select this option if it is time sensitive.

We won't be held responsible for delays, as they are completely out of out control.

The latest posting dates for UK Christmas mail is 16th December via 1st class or 24 hour tracked. Below are the the next Royal Mail strike dates, so please take not:

November 10
November 14
November 15
November 16
November 23
November 24
November 25
November 30
December 1
December 9
December 11
December 14
December 15
December 23
December 24

Seller details

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