All our decals are made of sign grade vinyl plastic, so will stick very well to your interior or exterior surfaces. All our decals use adhesive backed and ARE NOT static cling. We do not sell static cling decals in our shop. All decals are removable, but NOT re-usable.

You will find both the processing times & shipping times in the item details of the listing you're purchasing. These are 2 different time frames.

Below are the current average times.

PROCESSING:
Decals 3-5 working days
Glassware 1-2 weeks.

SHIPPING:
UK 3-5 working days.
International 7-18 working days.

First we have a processing period to create the decal and then we have the shipping period, which starts from dispatch. The sum of these time frame are when your order will arrive.

Delays in customs are down to the buyer of the destination country, not the seller. Please check this with your postal service/customs office if you're unsure.

*The shipping duration to your country is exclusive of the customs clearance time.

We GLADLY accept custom & personalised orders, so please just message us with the design in mind. The more information you have (photos, drawings etc.) the quicker the process.

If you'd like anything changed or amended after purchase, please message us the same day.

We do not accept returns or refunds on custom orders, unless there is a shop made error. We also don't issue refunds after 180 days have passed.

We do not take responsibility if your shipping address is incorrect on Etsy. We use the exact shipping address that you use on Etsy.

If you do notice an error with the shipping address, please let us know straight away before your order is shipped.

If your order is shipped before you've realised, you will need to re-purchase the order with the new shipping address.

Please do not apply decals to SATIN/SILK/SHEEN paints, textured surfaces, dirty surfaces or wet surfaces. We also wouldn't recommend wallpaper as a surface, as the quality of wallpaper/hanging can differ and this affects the decal. Wallpaper tends to rip and tear when you're either removing the decal or just trying to remove the application tape.

You should avoid using VOC Free paint, as the ingredients in VOC free paints will resist the decal from adhering properly. Also do not use paints that have anti stain or graffiti ingredients.

We will not be held responsible if you do. Surfaces MUST be smooth, flat, clean and dry before applying.

Please do not apply your decals onto a heat source.

Ask us if you're not sure.

We will not take responsibility if your order hasn't been signed for or collected from your local mail centre in time. We do all that we can to minimise this problem.

You will not need to re-purchase your order again after it's been returned to us, but you will need to cover the postage costs for us to re-send it to you.

Once a review has been left, positive or negative, that brings your transaction with us to an end and no further actions will be carried out by us, including refunds, replacements etc.

It is always best to message us first, as we can usually help and, if not, we will always come to a solution. If you leave a negative review without giving us the chance to rectify a situation, we are not obligated to help any further. Please note this.

I know it can be frustrating if an order is delayed by your postal handler, or if your order arrives damaged etc. but please always contact us first to let us know. We can then help you.

If you don't contact us, we won't know there's an issue.

We always post orders before or on the estimated dispatch date.

We are no longer in control of your order once it has been handed over to the postal office. We always post in plenty of time for the order to reach you, in accordance with the postal office expected delivery time.

It is up to the buyer to check if their item is likely to be stopped or delayed by customs. If your order is stopped by customs, please allow an extra 7-14 days for your order to reach you.

If your order hasn't arrived to you by the date you expected, please message us so we can look into it for you.

CHRISTMAS CUT OFF & CLOSING

> UK Mainland - 18th December (1st Class)
> Europe - 1st December
> Everywhere else - 20th November

We close/stop taking on anymore orders from the 18th December every year. All current orders will continue to be worked on as normal.

*For guaranteed delivery, UK Special Delivery & International Express needs to be selected at checkout. Please note this.

There will be longer sorting times by your postal service, so please add extra time to your order.

The postal service also won't be working these days, so please take note.

2023:

New Year’s Day – Monday 2nd January (substitute day)
Good Friday – Friday 7th April
Easter Monday – Monday 10th April
Early May Bank Holiday – Monday 1st May
Coronation of King Charles III – Monday 8th May
Late May Bank Holiday – Monday 29th May
August Bank Holiday – Monday 28th August
Christmas Day – Monday 25th December
Boxing Day – Tuesday 26th December

2024:

New Year’s Day – Monday 1st January
Good Friday – Friday 29th March
Easter Monday – Monday 1st April
Early May Bank Holiday – Monday 6th May
Late May Bank Holiday – Monday 27th May
August Bank Holiday – Monday 26th August
Christmas Day – Wednesday 25th December
Boxing Day – Thursday 26th December