ELDentice

Chelmsford, England

Items

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Lucy Dentice

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Lucy Dentice

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Shop policies

Last updated on 09 November, 2014

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I hope you love my cards however if you do not...

Please contact me, via email, within seven days of receipt to arrange the return of the goods. The customer is responsible for the cost of returning the goods. Once goods have been received in their original condition and packaging, a replacement or refund can be made. Please note that the original outbound shipping/postage cost will also be reimbursed.

For items damaged in transit, please supply photographs as proof, and I will issue a replacement or refund.

For overseas items that fail to be delivered, replacements will only be considered once a full month from the date of shipment has elapsed, in order to allow time for the original parcel to arrive. Delays are unusual, but do occasionally occur.

Please ensure that you check and use the correct delivery address before submitting your order.


Please note that any tailor-made or personalised goods are non-refundable.
Delivery
Orders are usually shipped within 2 days after they are received (excluding weekends and Public Holidays). Sometimes orders are shipped the same day. I will contact you on receipt of your order to let you know when to expect dispatch.

UK order are sent via Royal Mail as first class post. Overseas parcels are sent standard printed papers or small packet. All my parcels have a proof of posting receipt, but I do not use a tracking service, due to the high costs in relation to the goods. However, if you require your item to be tracked, please contact me for a quote.

I always send a confirmation of receipt of order, and a confirmation of shipping once the item has been dispatched.

UK First Class mail should be expected to arrive in 1-2 business days from dispatch. Parcels to Europe should arrive within approximately 3 - 5 days . For everywhere else, an average delivery time is 5 - 7 days, but please be aware that this can sometimes be longer, so please allow up to a month for delivery, especially if your order is time-sensitive.

Please note that I ship internationally but the customer is responsible for any customs taxes/fees incurred