Announcement   We are Hotchpotch Crafts and we create bespoke, personalised, limited edition handmade gifts. Our products are mainly textile based. We are proud to be able to offer personalisation on the majority of our products.

When we are out at events/shows, the website/shop will be temporarily close for either the day or weekend.

Announcement

Last updated on 23 Apr, 2018

We are Hotchpotch Crafts and we create bespoke, personalised, limited edition handmade gifts. Our products are mainly textile based. We are proud to be able to offer personalisation on the majority of our products.

When we are out at events/shows, the website/shop will be temporarily close for either the day or weekend.

Emily and Joan Hill

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Emily and Joan Hill

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About

Bespoke, Personalised, Limited Edition Handmade Gifts

We are Emily and Joan a mother and daughter team. We started Hotchpotch Crafts a few years ago now and we have expanded our product range from when we started out. We love creating bespoke, personalised, limited edition handmade gifts, for you, your home, family & friends.
Our current product range includes the following;
- Cushion Covers.
- Decorated Jute Bags.
- Pet Treat Bags.
- Pet Blankets.
- Quilts.
- Children's/Baby Play-Mats/Blankets.
- Personalised Cushion Covers.

We make all of the items ourselves, and it's just us two! We work hard to create bespoke items. We love working on custom orders, so if you are after something in particular, please contact us.

We only use high quality materials, to make our products, and take care when cutting and sewing them.
We pre-wash all of our 100% cotton fabrics, so there should be no colour run in any of the products you by from us. We do advise to put in a colour & dirt collector sheet, if you are washing any of our products, in the washing machine.

We attend craft fairs, fun days and other events to exhibit our items.
We hope you enjoy looking at our shop, and like our items.
Thank you for visiting, Emily & Joan

Around the web

Shop members

  • Emily

    Owner, Maker

    Hi I'm Emily and I created Hotchpotch Crafts, back in 2010! I love sewing & creating beautiful, bespoke, personalised, limited edition handmade gifts for you, your home, family & friends! Thanks for stopping by, I hope you like our shop!

  • Floss

    Dog Model

    Hi I'm Floss, and I'm the top dog model at HCHQ's. I'm a young border collie, and I help model all the lovely doggy related products that mummy makes. Mummy bribes me with my favourite toys and yummy tasty treats! Have a pawsome day everyone! Floss

  • Joan

    Owner, Assistant

    Hi I'm Joan, and I created Hotchpotch Crafts with my daughter Emily, back in 2010. I help with the making of the products. I also attend the craft fairs, that we go to. I hope you enjoy looking at our shop, thank you for stopping by. Joan

Shop policies

Last updated on 23 April, 2018
Welcome to Hotchpotch Crafts, at HCHQ's we make a variety of high quality handmade textile gifts.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
UK Refund Policy:
If you haven't received your item(s) within 2 weeks after we have posted your order, please contact us so that we can sort this out with you. We have said 2 weeks as sometimes packages can get delayed for unknown reasons.
If your item(s) arrive and you are unhappy with them or they are damaged (which they shouldn't be), then please contact us so that we can sort out a replacement or refund for you.

Everywhere Else (all other countries in the world) Refund Policy:
If you haven't received your item(s) within 3 - 4 weeks after we have posted your order, please contact us so that we can sort this out with you. We have said 3 - 4 weeks as posting to other countries does take longer due to being shipped/flown to your country etc.
If your item(s) arrive and you are unhappy with them or they are damaged (which they shouldn't be), then please contact us so that we can sort out a replacement or refund for you.

If items are to be returned to us for an exchange or refund, postage costs are to be paid by the customer and this is at your own expense (this postage will NOT be refunded).

PLEASE NOTE: We cannot always offer a replacement item as some of our items are unique or we are unable to re-make the same items again. We are happy to offer an alternative replacement of the same value (excluding postage).
Payment
Payments can be made in the following ways:
PayPal, Credit/Debit Card, and/or Etsy Gift Gards.
If you have any questions then please contact us.
Shipping
When placing an order with us, please make sure that your delivery address is the correct address that you would like your item(s) sent to.
Once the payment has been received and we have made your item(s), we will send to the address stated on your invoice.

We post throughout the week, avoiding weekends, Bank Holidays and Christmas.
If you need an item by a certain date, as it is for a gift etc. please inform us and we will do our best to meet your requirements.