EleanorShadowShop

Fibre With a Twist

London, England | 367 Sales

EleanorShadowShop

Fibre With a Twist

London, England 367 Sales On Etsy since 2013

5 out of 5 stars (181)

Announcement   ***Orders placed between 12th-16th will be shipped on the 17th. Thank you! *** Want FREE SHIPPING? Sign up for my VIP list on EleanorShadow.com and get an instant discount code

Announcement

Last updated on 09 Nov, 2018

***Orders placed between 12th-16th will be shipped on the 17th. Thank you! *** Want FREE SHIPPING? Sign up for my VIP list on EleanorShadow.com and get an instant discount code

Leonor C.

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Leonor C.

View all 25 items

Reviews

Average item review
5 out of 5 stars
(181)
View all 181 reviews

Updates

Soft Merino wool, silk and sparkle - a gothic carded batt waiting to satisfy your fibre cravings.
Using my carder to make new fluffy wool batts...
Making felted soaps. Showers just got that much more fun.
View all 5 updates

About

Needle felting and Fibre Obsession

Eleanor Shadow is the alter-ego of Leonor, a mostly self-taught fibre artist based in London, UK.

She hand dyes yarn in small batches, makes batts for spinning and felting and creates lifelike needle felted sculptures of pets.

Because Leonor loves sending bundles of woolly hand crafted happiness to customers, she is known to do a little (very uncoordinated) happy dance after each sale.

Eleanor Shadow advocates handcrafting for mental health – something the artist personally applies in her life to help with her anxiety disorder.

With an academic background in Psychology, Leonor strives to understand our craving to Create Things using our own hands and hopes to inspire others satisfy that need with her fibre supplies.

www.eleanorshadow.com
Facebook: www.facebook.com/eleanorshadowartist
Instagram: @eleanor.shadow
Pinterest: www.pinterest.com/EleanorShadow

Shop members

  • Leonor

    Owner, Maker, Designer, Curator

    Fibre artist, indie dyer, knitter, spinner. Obsessed with anything wool. www.EleanorShadow.com Instagram: @eleanor.shadow

Shop policies

Last updated on 16 December, 2018
Eleanor Shadow - Fibre with a Twist

I accept custom orders.

I try to use locally sourced wool as much as possible to keep things eco-friendly and sustainable. My dyeing process is done responsibly.

Thanks for looking!

Accepted payment methods

Paypal Visa Mastercard American Express Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Hello! Thanks for supporting my small business.

Here are this shop's Terms and Conditions:

Custom Orders are non-refundable because they are made especially for you.

If your item has been damaged in transit, do let me know immediately and keep all the necessary items as proof. Please take photos of the damage so I can file a complaint with my Post Office. Do be patient if this happens - post office complaints always take a while to get through. I will keep you up-to-date as much as possible.

If, upon the reception of your non-custom item, you feel you're not 100% happy with it, please message me. I will accept refunds if you let me know within a reasonable amount of time (up to 14 days after reception), but return postage costs will be up to you. I'll issue a refund after I have received the item in its mint, original condition.
Payment
Order cancellations can be accepted, provided it's not a Custom Order and I haven't already sent the package. Sending the item back will be at the customer's expense.
Shipping
I ship an item as soon as possible after a purchase - that's usually the following day (or the same day, if it's made early enough). Made To Order items are shipped as soon as they're made and approved by the customer.

UK customers: I will try to post First Class whenever possible, but if I have undercharged you for some reason (the package turned out to be larger, for example) then I will opt for Second Class. I don't ask for extra payment if I make a mistake in calculating costs.

International customers: please remember that, if you are ordering from non-EU countries, you might have to pay Custom charges, something that's outside my control.

If you need your item to arrive as quickly as possible, please let me know and I will try to do my best to accommodate you (extra shipping fees may apply). Orders outside the UK might take from 7 to 20 days to reach you, depending on the destination.
Additional policies and FAQs
I accept custom orders.

I can work on a design with regards to size, colours, budget, etc. Just message me your idea and we can talk .
Privacy
I take the safety of your data very seriously. As such, I am GDPR compliant. Read below to know more about how I collect, store, and use your personal info for the purposes of business transactions.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information by contacting me directly (for a custom order, for example).

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Leonor Calaça, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello [!at] feltbuddies.co.uk.

More information

Last updated on 24 May, 2018
Frequently asked questions
Custom and personalised orders

I accept custom orders. Send me a message and I'll do my best to get back to you quickly and discuss your requirements.
A small waiting list is to be expected, but I will let you know about timeframes when we talk.

Gift wrapping and packaging

I can gift wrap an item for you if you let me know of this requirement. A small extra fee might apply, depending on the item in question. I will let you know before I start wrapping it so there are no surprises.

Wholesale availability

At this moment I'm not available for wholesale, but I am willing to listen to an enticing proposal. Message me!

Seller details
Leonor C.
186 Walpole Road
LONDON, London N17 6BW
United Kingdom