My shop privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com and its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to Etsy’s Privacy Policy to learn more about its privacy practices.
1. Information I Collect
To fulfill your order, Etsy provides me with certain information that you have authorized Etsy to share, such as your name, email address, postal address, phone number (if available), payment-related information necessary for order fulfillment, and the details of the product you are ordering.
For custom orders, you may also provide additional personal information, such as logo files, names, event details, colors, text content, shipping preferences, or other customization instructions.
I rely on Etsy and Etsy Payments for payment processing and I do not receive your full payment card details.
2. Why I Need Your Information and How I Use It
I use your personal information only as necessary to run my shop and provide my services. This includes:
- fulfilling your order;
- communicating with you about your order, customization details, proofs, production progress, shipping, and after-sales support;
- coordinating customization, production, quality control, packaging, and shipment with my in-house team;
- resolving disputes or handling customer service issues;
- complying with legal, tax, accounting, and regulatory obligations;
- improving my shop operations, products, and service quality where appropriate.
I rely on the following legal bases to collect, use, and share your information:
- as needed to provide my services, such as when I use your information to fulfill your order, provide customer support, or resolve a dispute;
- when necessary to comply with a legal obligation, such as retaining records for tax or accounting purposes;
- as necessary for my legitimate interests, provided those legitimate interests are not overridden by your rights or interests, such as improving my services and ensuring accurate order processing;
- when you have provided your explicit consent, where consent is required.
I do not use your personal information for unsolicited marketing. If I ever send marketing messages, I will only do so with your prior consent where required by law.
3. Information Sharing and Disclosure
I share your personal information only for limited reasons and only to the extent necessary to operate my shop. These situations include:
- Etsy: I share information with Etsy as necessary to provide my services and comply with Etsy’s Seller Policy and Terms of Use.
- Etsy Payments and payment-related services: I rely on Etsy’s payment systems to process transactions.
- Delivery companies and shipping service providers: I share the information necessary to pack, label, and deliver your order.
- Members of my in-house team: My own team may access order-related information only when necessary for customization, production coordination, quality control, packaging, shipping, or customer service.
- Legal compliance: I may retain, use, or share your information if I have a good faith belief that it is reasonably necessary to respond to legal process, enforce my agreements, prevent fraud, or protect the rights, property, and safety of my customers, my shop, or others.
I do not sell your personal information.
4. Data Retention
I retain your personal information only for as long as necessary to provide my services and as described in this Privacy Policy. However, I may also need to retain this information to comply with legal, tax, accounting, and regulatory obligations, to resolve disputes, and to enforce my agreements.
I generally retain order-related personal information for 4 years, unless a longer period is required by law or is necessary to resolve a dispute.
5. Transfers of Personal Information Outside the EU
I am based in China and I may store, process, or access your information in China or in other jurisdictions where Etsy or service providers operate.
If I am considered to transfer your personal information outside the EU or EEA, I do so only as necessary to provide my services, fulfill your order, communicate with you, and comply with my legal obligations, and I rely on legally recognized mechanisms where required.
6. Your Rights
If you reside in certain territories, including the EU, you may have rights relating to your personal information. These may include:
- the right to access the personal information I hold about you;
- the right to request correction, restriction, or deletion of your personal information;
- the right to object to my use of your data in certain circumstances;
- the right to withdraw consent where I rely on your consent, although this will not affect the lawfulness of processing before withdrawal;
- the right to lodge a complaint with your local data protection authority.
Please note that I may need to keep certain information if required for legal, tax, accounting, or dispute-resolution purposes.
7. How to Contact Me
For purposes of EU data protection law, I am the data controller of your personal information in relation to my Etsy shop.
If you have any questions or concerns, you may contact me through Etsy Messages or at:
If you have any questions or concerns, you may contact me through Etsy Messages.
