FabricLetterCompany

Fabric Letter Company, Personalised Painted Plaques

Spalding, England | 2386 Sales

FabricLetterCompany

Fabric Letter Company, Personalised Painted Plaques

Spalding, England 2386 Sales On Etsy since 2014

5 out of 5 stars (318)

Announcement   The place to shop for or personalised name plaques, door signs, birth and christening gifts, room decorations, children's door signs and more.

Our beautiful double sided fabric bunting can finish a room or decorate a party.

Bespoke requests welcome, from bespoke personalised heart shaped wedding favors created from scratch or personalised promotional gifts.

Announcement

Last updated on 01 Jan, 2019

The place to shop for or personalised name plaques, door signs, birth and christening gifts, room decorations, children's door signs and more.

Our beautiful double sided fabric bunting can finish a room or decorate a party.

Bespoke requests welcome, from bespoke personalised heart shaped wedding favors created from scratch or personalised promotional gifts.

Jenny Mitchell

Contact shop owner

Jenny Mitchell

View all 84 items

About

Fabric Letter Company was founded on our unique fabric letters and now sells a range of personalised gifts.

We are a family run business with a passion for quality and an excellence in customer service. Founding the company on our unique and contemporary Fabric wall letters in 2009, we continue to expand our product range to include personalised wooden hanging plaques and wooden room plaques.

Around the web

Shop members

  • Jenny Mitchell

    Owner, Owner

Shop policies

Last updated on 08 June, 2015
We are a family run business with a passion for quality and an excellence in customer service. We create personalised name plaques, gifts, fabric bunting and more.

Accepted payment methods

Paypal Visa Mastercard American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you are not completely satisfied with the goods, simply notify us any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order.

The costs of returning goods to us shall be borne by you. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.

Your rights to return the goods to us will not apply in the following circumstances:
Any products that we have made, personalised or customised specifically for you
Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
If you have made a spelling mistake on your order and it has been sent for production.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature ofpersonalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

We regret that postage and packing costs for unwanted items cannot be refunded. Even if you have qualified for free delivery when placing your order, a postage and packing charge of £1.25 per item will be levied on unwanted items and deducted from any refund given.Please note:You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
Payment
I accept payment by PayPal, Direct Checkout and Etsy Gift Cards.

Please note that the buyer is responsible for all customs duties that may be due on international purchases.
Shipping
At the Fabric Letter Company, we believe in an honest pricing structure for shipping, and our postage costs are a true reflection of the cost to us.  

Dispatch times vary according to the time of year, but will always be displayed on our listings alongside the delivery cost.

All UK orders are dispatched using Royal Mail First Class and will usually arrive within 1-3 days of posting. All other orders are dispatched using Royal Mail International Standard and can take between 5-10 working days to be delivered, and extra if there are delays in customs.
Additional policies and FAQs
Order Cancellations

For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you.

Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.

If you wish to cancel your order you can notify us by email to returns@fabricletters.co.uk before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and exchange' section.

Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been miss-spelt.

We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect.
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Jennifer Mitchell, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sales [!at] fabricletters.co.uk. Alternately, you may mail me at:
156 Broadgate, Weston Hills, Spalding, PE12 6DQ

More information

Last updated on 22 Dec, 2016
Frequently asked questions
Shipping times

Orders to the UK are sent using Royal Mail First Class Post. These take between 1-3 days to arrive after posting but can take longer during holiday periods.

International orders are sent using Royal Mail Standard International Mail and can take around 7-10 working days to arrive. This can be longer during holiday periods.

Sizing details

Please see each listing for individual sizes.

Seller details
Jennifer Mitchell
156 Broadgate
Weston Hills
SPALDING, Lincolnshire PE12 6DQ
United Kingdom