FlairEssentials
Announcement
PLEASE FAMILIARISE with SHIPPING and DISPATCH times we observe below.
DELIVERY DAY = PREP TIME (1-5days depending on products) + SHIPPING TIMES (2-3 days /w Standard Delivery, 1 Day /w Next Day Delivery)
IMPORTANT NOTE: If you will purchase the EXPRESS DELIVERY Service, this mean 1-Day delivery after collection from the courier. Production times for the product will still apply.
Announcement
PLEASE FAMILIARISE with SHIPPING and DISPATCH times we observe below.
DELIVERY DAY = PREP TIME (1-5days depending on products) + SHIPPING TIMES (2-3 days /w Standard Delivery, 1 Day /w Next Day Delivery)
IMPORTANT NOTE: If you will purchase the EXPRESS DELIVERY Service, this mean 1-Day delivery after collection from the courier. Production times for the product will still apply.
Items
Reviews
-
![]()
-
![]()
Claire on 25 Jul, 2022
5 out of 5 starsLovely gift, beautifully made and packaged. Delivery did take a little while.
-
![]()
Tracey on 25 Jul, 2022
5 out of 5 starsAmazing quality, made with care. Such a unique gift, that was greatly received. Will definitely order again. Thank you!
-
![]()
Jade on 10 Aug, 2022
5 out of 5 starsSuch a beautiful gift, lovely packaging and good quality. Would definitely buy again
-
![]()
-
![]()
Jenny on 30 Jul, 2022
5 out of 5 starsThe flowers are absolutely beautiful! Each one is perfect, I can’t stop staring at them! Packaged with great care and attention and therefore they arrived in perfect condition. I’m so happy, thank you so much! I will definitely be buying from you again! xx
-
![]()
Carol O'Rourke on 02 Aug, 2022
3 out of 5 starsNothing wrong with the contents but the box was just a normal packing box plain white and was squashed in transit. Not very presentable for a "hug in a box" for down in the mouth friend
-
![]()
Groombie77 on 28 Jul, 2022
1 out of 5 starsDO NOT PURCHASE FROM THIS SELLER! I purchased a gift for my daughter's heavily pregnant teacher who is leaving the school. I paid for express delivery but the item did not arrive. I chased a number of times. Eventually received item over two weeks later! School closed for Summer over a week ago and my upset daughter was subsequently unable to give her favourite teacher a leaving present so she was very disappointed. The seller did not offer an apology and only blamed the courier company. They refuse to refund me. Apparently the gift has now been delivered and is sitting outside my house for 3 weeks as we are now on holiday! The gift no use to anyone now. I raised a case with Etsy and only then did the seller agree to reimburse the express delivery fee, but still refuses to refund for the gift because the mug was personalised.
-
![]()
-
![]()
Updates
About FlairEssentials
-
![]()
Coffee or Tea mugs for Teachers and Teaching Assistants were a big hit this July! So much fun and care to make☕ -
![]()
We included personalised products, thanks to our new heat press. So excited!! A glimpse of Manu making a tote bag.
Personalised hug boxes with Flair | Corporate Gifts
Flair Essentials is the "baby" of Ele & Manu, two friends that have been knowing each other for the past 23 years, working together for the past 5. Both married, from London, with 6 children, collectively.
Ele is a designer & Marketer (working for Big Tech US Companies, in her past life), who loves designing patterns and anything digital. She is also an avid DIY and crocheter dabbler, especially amigurumi, which she started making for her 2 little ones and for friends. Her design are original mixing passion for photography, interior design, pattern and textures together in something unique that creates emotions.
Manu is a finished crafter and DIY, that has travelled the country with her handmade creations, showcasing her creation in craft markets all around London. A passionate and natural photographer, she has a flair for classy textures, sparkles and jewellery.
Flair Essentials started trading in 2015 with our first batch of Essential Oils, a passion for Aromatherapy still profund (watch this space).
We are an happy team that enjoys working with each other, we provide a caring service to our customers, and we are proud of it. We work between our Middlesex warehouse and the London Studio, where we work hard to complete your orders. Every order and product is strictly checked by us and our team before dispatch. In other cases, where we use our suppliers, these have been strictly vetted, and work following our ethos.
If you are looking for something different and more personal to you, or need any assistance/advice on a particular design, please do not hesitate to get in touch with us through the Etsy messaging service.
Shop members
-
Ele & Manu
Owner, Photographer, Maker
Flair Essentials is the "baby" of Ele & Manu, 23 years old friends, working together for the past 5. We have a passion for design, photography and aromatherapy, and anything that has some flair
Production partners
-
Craft Indipendent Beard Products
London, England
They produce and suppy to us their beard products
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
When you will reply to my email?
Customer Service hours are weekdays only from 9am to 5pm via email. Any email sent during the weekend or Bank Holiday will be dealt with on the following working day.
We will reply to messages within 24 hours.
When will I receive my order?
We use Hermes or Royal Mail to ship our orders and we are not responsible for delays in delivery after dispatch. Delivery timeline is usually 2-3 days after dispatch for standard delivery (2nd Class). When ordering, please add dispatch time to the shipping times, which will varies, according to how long it takes us to prepare your product.
DELIVERY DAY = PREP TIME (1-5days depending) + SHIPPING TIMES (2-3 days /w Standard Delivery OR 1 working Day /w Next Day Delivery)
IMPORTANT NOTE: If you will purchase the EXPRESS DELIVERY Service, this mean 1-Day delivery after collection from the courier, and not next day after your placed the order. Production times will still apply. Orders are dispatched according to queue of arrival on Etsy.
I haven't received my order
If you won't be in, we suggest you update your safe place or preferred neighbour for deliveries on Hermes website/app, before receiving the order.
Any wrong or incorrect address may result in undeliverable or delayed orders, which we will not be held responsible after dispatch.
If Hermes has attempted to deliver your parcel 3 times unsuccessfully, they will return it back to us. Any re-delivery will be at the customer expenses, by paying £2.95 shipping fee using the following link: https://www.etsy.com/uk/listing/1004312589
In case your order has been lost due to courier, we will open a case with the courier and keeping you informed, while proposing you a replacement or a refund.Incorrect or wrong addresses do not qualify for refunds.
Seller details
FlairEssentials is considered a professional seller (known as a trader) in the EU. What's this?