I want you to be happy with your purchase so please contact me if there is a problem.

All refunds will be issued via paypal for the price of the goods only. The postage costs are non refundable unless the goods are not as ordered, faulty or damaged.

Please send payment via paypal.

Please make sure that your Etsy and Paypal delivery addresses are the same. If they are not please contact me.

If you have any special instructions please use the "message to seller" box during the Etsy checkout process.

I ship 1st Class within the UK and use Airmail internationally.

My shipping price covers postage and packaging.

If you would like priority Airmail or a signed for service please contact me before payment.

I will ship your order within 2 days - although I will usually ship on the same or next day so that you will receive your order as soon as possible.

If you see something you would like in a different size or colourway let me know.

Or if you have a photo that you would like me to make into a picture please feel free to contact me to discuss further.

I can usually do a custom order within 3 days.

If you are purchasing an item as a gift please contact me and I can gift wrap it and include a handwritten note at no extra cost.

I live in a house with a very small dog ( although she is kept away from my wool and felt - she likes to chew anything!).