We do not accept cancelations on personalised orders after 24 hours of the order being placed as each item is made to order and production starts soon after orders are placed.

Dispatch time will differ for each item, but could be up to 10 working days. Working days do not included weekends or UK bank holidays! In busy periods, such as the run up to Christmas, the dispatch time will be longer. If you need your order for a specific date, please contact me and I will do my best to accommodate.

UK SHIPPING
All UK orders will be posted via Royal Mail First Class Signed For. All goods will require a signature upon receipt. If you are out at the time of delivery, your parcel may be left at your local Royal Mail depot and a card left advising you of this. Please be aware that parcels are usually held for 14 days by Royal Mail, after which time they will be returned to us. Should a parcel go unclaimed and subsequently returned to Funky Bubbaloo, we will only resend the goods on receipt of an additional p&p charge. Royal Mail's 1st Class delivery is usually 1-2 working days, however this is not guaranteed, and as such we recommend upgrading to Special Delivery at checkout if your order is time sensitive. We cannot be held responsible for delays with delivery.

INTERNATIONAL SHIPPING
Orders with Standard Shipping to Europe and overseas will be sent by the Royal Mail International Signed For or Airsure service (depending on weight and destination). Both services may require a signature on delivery. Depending on destination, this usually takes between 3-30 working days with standard shipping. Please note that this timescale will likely be longer in the run up to Christmas and as such standard shipping can take up to 60 days. You can upgrade to Expedited Shipping at checkout, but please contact us for more information as the timescale will vary depending on your location. Please note that we cannot be held responsible for any items that are delayed in customs, nor are we responsible for any customs charges or payments that you may be required to make before collecting your parcel.

Should a parcel not arrive within 60 days please contact us with all relevant information and we will try to help. All product prices are exclusive of delivery charges.

INCORRECT OR OLD ADDRESSES
If you provide us with the wrong delivery address and your goods are delivered to another party, Funky Bubbaloo cannot be held responsible for any loss incurred as a result. Please ensure that the postal address is correct before ordering - we will not send your order to a different address if you contact us after ordering. We are only insured to use the postal address detailed in the original order.

Please make contact via Etsy message rather than email. Funky Bubbaloo is a one-woman show, and as such I will not always be able to respond to a message immediately. Rest assured, you have not been ignored, I am probably busy making up orders but you will receive a reply as soon as is possible! Please note that responses WILL be slow at weekends as I reserve this time for my family.

DISCOUNT CODES
Our discount code is not eligible to be used alongside other discount codes nor can it be used on already discounted items such as wholesale orders.

PRIVACY POLICY

INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information (please note that Seller’s do not have access to card details or PayPal details, only the method by which you have paid), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (Royal Mail and UK Mail for example), I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Caroline Hannaway, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] funkybubbaloo.com. Alternately, you may mail me at:
Caroline Hannaway, 37 Parham Road, Gosport, Hampshire, PO12 4TZ