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Accepted payment methods
Returns & exchanges
If you pay with an e-check through paypal, please know that it takes 3-5 business days for this to clear. We do not start any work until payment has cleared. Please take this in to consideration when purchasing. This time frame is on top of our production and shipping time!
Payment is required within 1 day of purchase. No piece will be made or shipped until payment is received.
Please review your order before checking out. If you forgot to add any information, such as a name or date, please contact us immediately. If a personalised item has been started there may be a charge for starting the item over or correcting a mistake.
In an effort to be green, we do not include an invoice it the package. We find most of our packages are being shipped as gifts anyhow. If you need an invoice we can email one to you or we can include one during shipping. Please request this at checkout!
Every item ordered will receive a dispatch email, if your item has not turned up within 2 weeks of this email, get in contact
(Uk: 2 weeks International: 6 weeks)
Items are made and posted usually within 7-14 days, however it can be much faster if items are ready or easier to produce please check item description for accurate processing times.
Please note there may be additional custom duty costs to the buyer and possibly delay, please bear this in mind when ordering and check with your own countries duty charges as we will not be held responsible for any charges at your end.
Additional policies and FAQs
A lot of our items are made to order so may vary from the listing photograph, we do try to make sure all pictures are taken in well light areas so you are getting an acturate likeness.