Refunds are issued for faulty items. Please notify me immediately upon delivery if your item has arrived faulty. Email me a photograph and we can solve the problem. If a parcel is returned to us after Royal Mail have attempted delivery, redelivery costs are to be met by the customer.

I want to work with happy customers and try resolve all problems so please do contact me as soon as possible.

I accept all forms of Etsy payment.
I will post items once payment has cleared.
Overseas customers to pay any tax incurred.

I aim to process orders in 1-2 days. I will keep proof of postage. I keep postage costs to a minimum by sending Royal Mail small parcel second class. I offer no refund for lost items in the post unless you have chosen the tracked option.

All items are wrapped in bubble wrap and housed in a branded sturdy box, covered in brown paper and sent with a giddy heart.

If damaged occurs on its journey to you please email me a photo immediately and we will get it sorted. (I only want happy customers).

Overseas orders may be taxed and all costs are payable by the customer. Please factor in the delivery times through customs.

If a parcel is returned to us after Royal Mail have attempted delivery, redelivery costs are to be met by the customer.

All works © Giddy pup (www.giddypup.co.uk) belongs to Lizzie Windelinckx 2012.
All works © Lizzie Windelinckx 2012. Please do not reproduce without the expressed written consent of Lizzie Windelinckx.
Bespoke designs © remains with Giddypup.
Art work is retained by Giddypyp.
Privacy Policy 2018
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. Etsy has its own policy you can read.
Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.
Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them.In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Lizzie Windelinckx, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lizziewindelinckx [!at] gmail.com. Alternately, you may mail me at:

Lizzie Windelinckx 144 Netheroyd Hill Rd, Huddersfield HD22LZ UK