GinnyandI

Pet Portraits | Wedding Stationery | Art Prints

Oxford, England On Etsy since 2013

306 Sales

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GinnyandI

Pet Portraits | Wedding Stationery | Art Prints

Oxford, England | 306 Sales

Shop owner

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GinnyandI is taking a short break

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Note from shop owner Due to a high volume of orders to process, the shop will be closed until they are complete.

Note from shop owner

Last updated on 05 Oct, 2019

Due to a high volume of orders to process, the shop will be closed until they are complete.

Emma

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Emma

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About GinnyandI

Sales 306
On Etsy since 2013

Shop members

  • Emma

    Owner, Designer

    I love painting watercolour wedding stationery designs & characterful pet portraits!

Shop policies

Last updated on 12 February, 2018
Thank you for showing interest in Wedding Stationery, Prints, or Pet Portraits. If there's anything you need to know that's not specified in the description of each listing, then please don't hesitate to contact us!

All work completed is done so with great pride and care. Should you ever be unsatisfied with your order, then we'll do our best to resolve as soon as possible.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
╳ WE WILL HAPPILY REFUND THE ITEMS BELOW ╳

⟶ Pet Portraits in the first draft (pencil sketch) of the process.

If for any reason you do not believe the sketch bears a resemblance to your pet, and this cannot be resolved by the 2nd draft we will refund you in full and at your request.

❗Please respond immediately to our request for approval on the first stage sketch of your portrait. If you do not respond we will wait for a maximum of 48 hours until contacting you for the final time. If after 72 hours we do not hear from you then we will automatically move onto the next (non refundable) stage in the process.

❗Please ensure the email address on your order is up to date. We do not take responsibility for incorrect addresses.

⟶ Pet Portrait Vouchers which have not been redeemed within the 12 month expiry date.

⟶ Physical art prints.
Please send the order back to us and we will refund as soon as we receive it. We do not refund postage.


╳ WE DO NOT REFUND THE ITEMS BELOW ╳


⟶ Pet Portraits in the painting stage of the process.

All pet portraits which have entered into the painting stage of the process cannot be refunded. You have an opportunity to approve the 1st draft which is sketched in pencil. Once this has been approved, the portrait becomes non refundable. Alternatively, if we do not hear from you after 72 hours from the request of approval the portrait will become non refundable.

The painted artwork is custom, and cannot be resold. We will always contact you when the painting is complete, and before the artwork is posted.
If any very minor changes need to be made to the portrait then we will try our best to accommodate.
Your approval is final. Any requests to change the artwork after approval will not be considered.

⟶ Pet Portrait Vouchers which have been fully redeemed within the 12 month expiry date.

❗IF THE PHOTO SUPPLIED IS UNSUITABLE TO WORK FROM, AND YOU ARE UNABLE TO SUPPLY SUITABLE ALTERNATIVES THEN WE WILL REFUND YOUR ORDER BEFORE STARTING THE PORTRAIT PROCESS.

❗Please ensure the email address on your order is up to date. We do not take responsibility for incorrect addresses.

⟶ Instant Downloads (Digital Art Prints)
We cannot reclaim the files once downloaded, and so are unable to refund.
If the art was not as you expected then please contact us immediately and we will resolve.

⟶ Wedding Stationery (both physical and digital)
Payment
Payment is accepted via Etsy direct checkout.

For custom orders such as Wedding Stationery or Pet Portraits, work does not commence until payment has been made. If you have paid and would like to cancel your order then you must notify us of your cancellation within 24 hours of payment.

We do not pay for custom charges/taxes.
Delivery
If we do not ship to your destination country then please contact us and we'll add you to our list!

╳ IMPORTANT ╳
Please read the description of each listing carefully, it will specify whether it is a digital item or a physical item.

⧖ PHYSICAL ITEMS ⧖ ⧖ ⧖ ⧖ ⧖ ⧖

⧖ Pet Portraits are posted in robust mailing tubes, packaged with care. They are sent from the United Kingdom. Parcelforce estimate parcels to arrive between 4-10 business days, depending on your country this may be shorter or longer. The parcels require a signature on delivery.

⟶We do not pay for international custom charges/taxes.

⟶Please ensure the address on your order matches your delivery address. We do not take responsibility for incorrect addresses.

⟶If you do not receive your physical order within 11 working days, please contact us immediately.

⟶If your item is damaged during transport then please contact us immediately.

⧖ Pet Portraits vouchers are sent via first class post (1-2 working days UK), or standard international post (5-7 working days). The voucher is enclosed in a pearlescent envelope within another padded envelope. They do not require a signature.

⧖ Art Prints are posted in reinforced A4 cardboard envelopes, packaged with care. They are sent from the United Kingdom. Parcelforce estimate parcels to arrive between 4-10 business days, depending on your country this may be shorter or longer.

⟶We do not pay for international custom charges/taxes.

⟶Please ensure the address on your order matches your delivery address. We do not take responsibility for incorrect addresses.

⟶If you do not receive your physical order within 11 working days, please contact us immediately.

⟶If your item is damaged during transport then please contact us immediately.

⧖ Wedding Stationery is packaged in boxes with care. They are sent from the United Kingdom. Parcelforce estimate parcels to arrive between 4-10 business days, depending on your country this may be shorter or longer. The parcels require a signature on delivery.

⟶We do not pay for international custom charges/taxes.

⟶Please ensure the address on your order matches your delivery address. We do not take responsibility for incorrect addresses.

⟶If you do not receive your physical order within 11 working days, please contact us immediately.

⟶If your item is damaged during transport then please contact us immediately.


⬡ DIGITAL ITEMS ⬡ ⬡ ⬡ ⬡ ⬡ ⬡

⬡ Pet Portraits are physical items, but also include an option to ADD a digital version to your order. This means we will email you with a digital copy.

⟶Please ensure the email address on your order is up to date. We do not take responsibility for incorrect addresses.

⟶Digital copies are sent as PDF, 300dpi, 8-bit, CMYK, 8" x 10".

⟶If you do not receive your digital order within 72 hours on dispatch of your physical order please contact us immediately.

⟶If an attempt was made to email you, and the email bounced we will contact you immediately via Etsy message. We do not take responsibility for the failed attempt to email your digital file(s).

⬡ Art Prints are digital items available for instant download. On completion of your purchase, you will automatically be sent the file by Etsy.

⟶Please ensure the email address on your order is up to date. We do not take responsibility for incorrect addresses.

⟶Digital copies are sent as PDF, 300dpi, 8-bit, CMYK, 8" x 10".

⟶If you do not receive your digital order within 30 minutes of purchase, then please contact us immediately and we will resolve.

⬡ Pre-Designed Wedding Invitation Packages are digital items sent to you within 1-2 business days of your order. You will be contacted by us so you are able to provide the required information. A lengthy delay in providing the required information will prevent the invitations from being customised and sent to your email address.

⟶Please ensure the email address on your order is up to date. We do not take responsibility for incorrect addresses.

⟶Digital files are sent as PDF, 300dpi, 8-bit, CMYK, in the size specified in the description of the listing.

⟶ You will be sent helpful information on how to arrange printing of your files.

⟶ Wedding Stationery files include a 3mm bleed and crop lines.

⟶ You will receive up to 2 digital proofs. They enable you to check over the information for errors. Please be clear when specifying amends. There will be a additional charge for more that 2 digital proofs depending on the changes required.
Additional policies and FAQs
PET PORTRAITS

╳ We do our best to capture the character of your pet. This is greatly dependant on the photo's you send for us to reference. If the main photo you send is not of adequate quality, or does not represent your pet in the best light then we may ask you to resupply.
Please read our requirements for pet photo's in the listing descriptions.

⟶ We will always send you a photo of the finished portrait to approve. If you do not respond to our request for approval, then we will not ship the order. Since you have placed a custom order, we value your feedback and sign-off.
Please ensure you are able to stay in communication during the 1-2 week period. We do not take responsibility for an unshipped order if we have not received your sign-off.