GreatBritishFlorist

Fresh, Scented and Truly Beautiful Flowers

Hereford, England On Etsy since 2013

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

GreatBritishFlorist

Fresh, Scented and Truly Beautiful Flowers

Hereford, England | 519 Sales

Items

 
Heather Gorringe

Contact shop owner

Heather Gorringe

Reviews

Average item review
5 out of 5 stars
(104)

About GreatBritishFlorist

Sales 519
On Etsy since 2013

Beautiful Pro-British Flowers | Grown Not Flown

The Great British Florist is part of our small company Wiggly Wigglers based on Lower Blakemere Farm in Herefordshire. Wiggly Wigglers has been supplying British Flowers for the last nine years as part of our natural gardening business. We have found that people love to buy proper real flowers that vary from bouquet to bouquet, that change through the seasons. It makes a real change from the usual imported mass produced alternative.

In 2012 we decided to focus on British Flowers and offer a larger selection and so The Great British Florist was born. Our farm has planted a cutting patch packed with traditional garden flowers to add to the sunflowers, wheat and barley it already produces for the florist.

The Great British Florist – who we are, what we do and what we promise
Here at GBF we aim to be great, British, florists.

We pledge to deliver the very best – whether that’s the best quality, service, value or provenance to all of our customers and to be open, honest and transparent in our dealings with them and our suppliers.

We are proud to actively promote British flowers. Not only are flowers that are #grownnotflown kind to the environment, they are fresh, scented and are naturally beautiful. Buying British flowers means we are supporting British growers, many of whom are small, independent businesses and of course helping to lower flower miles - because at the moment only 10 per cent of the flowers sold in Britain are actually grown here.

All our staff are professionals; approachable and trustworthy experts, who will always work very closely with clients and can offer the very best advice and support, ensuring that customers get exactly what it is they are looking for – from a simple posy to glorious flowers for a whole wedding. We are design innovators and many of our customers return time and again because we can deliver the wow factor they are seeking from their floral displays. We are constantly updating and upgrading our skills and knowledge to be at the cutting edge of artisan floral design. We will always aim to deliver what our customers want, in an efficient and effective manner; never, ever, compromising on quality.

We promise a consistent service, guaranteeing quality of products and delivery and will strive to get it right first time, every time.

One of the things GBF customers love is our clear pricing structure… you always know what you are getting for your pennies and there are no hidden extras. Whether you buy a buttonhole or the flowers for a funeral or a wedding our pricing policy is straightforward and upfront and our team works hard to ensure that you can order everything online quickly and simply or if you’d prefer to discuss your requirements with a real live human floral expert then you can telephone us.

We are also committed to having as little negative impact on the environment as we possibly can, and constantly look for ways to improve how we do things. We also strive to have a positive impact on our communities and offer support wherever possible. We are proud supporters of Rotary and all three directors are members of Hereford City Rotary Club.

If ever things don’t quite go to plan we will always investigate thoroughly and should we identify areas that need to be changed or improved we will do that – and make sure everyone who needs to be is involved in every stage of the process.

We aim to be one of Britain’s top businesses in our sector and to always be that little bit different – that little bit better. And we want to make sure we – and you – have fun as we work together.

Shop members

  • Heather Gorringe

    Owner

Shop policies

Last updated on 11 June, 2018
CORE PURPOSE
To deliver the best, by any measure (Value, Quality, Service and Provenance) farm-produced, Great British flowers to our customers.

MISSION
To be in the top three UK Companies, within an innovative, independent niche, proudly championing our products, which are predominantly sourced from British farms. #grownnotflown

OUR VALUES
- Provide reliable, consistent quality products and service
- Approachable, trustworthy, friendly and kind
- A team who offer professional expert knowledge and advice
- To deliver with a sense of pace and urgency, whilst not compromising on quality
- A great team of staff who embrace change and who are continually developed to update their skills and knowledge
- A brave, innovative company – not just run of the mill
- Right first time
- To have a positive impact on the communities that we work with
- Committed to minimising the environmental impact of our operations
- Have fun whilst delivering all of the above

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Received a Problem Product? We’re here to put things right

We are very proud of our products and services. If you are not delighted with your purchase for whatever reason please get in touch. We will cheerfully attend to the problem.

Please telephone us on 01981 500930 or email us via flowers [!at] greatbritishflorist.co.uk to let us know about the problem.
Received Incorrect Goods?

If we have sent you something you haven’t ordered please let us know within seven days. You can return it within 28 working days (unused and in its original packaging, please) and, of course, you will not be charged.
Order Damaged in Transit?

Please let us know within fourteen days if your purchase was damaged in transit (but please check the paragraph regarding Plants and Floristry below first). We will replace the item free of charge. Just make sure you return the item in its original packaging; return postage will, of course, be free of charge.
Received Defective Goods?

If you receive an item that is defective, please contact us within fourteen days, informing us of the problem (but please check the paragraph regarding Plants and Floristry below first). You can return it within 28 working days (unused and in its original packaging please) for either a replacement or a refund.
Before returning Plants or Floristry

If you ever receive a plant, or something from the Wiggly Florist, that seems in poor condition when you unpack it, please, please, contact us immediately. We might then ask you to send us a photograph, if possible, so that there is no doubt as to the item’s condition on arrival with you, as opposed to what it looks like by the time you return it to us.

Please bear in mind that plants will look different depending on the season. In winter, even the bushiest tree will turn up looking very bare, and some wildflowers won’t even show above the soil level! That doesn’t mean there's anything wrong with them, just that it’s out of season. Indeed, shipping in this dormant state is often the best way to do it. Plants will perk up when the weather does.
However, provided that you have contacted us within 48 hours of receiving the problem plant we will happily arrange for a refund or replacement once we have received the picture(s) and determined the cause of the problem.
Changed your mind? How to Return or Exchange a Product

We want you to be delighted with every purchase from The Great British Florist. If, however, you’ve changed your mind and do need to make a return, then simply follow these three easy steps:

Step 1: Please download and fill-in our returns form Please make sure that you give us your Order Number.

Step 2: Address the parcel to:

The Great British Florist, Lower Blakemere Farm, Blakemere, Herefordshire HR2 9PX.

Step 3: Return the parcel. The easiest way is to use Royal Mail Standard Service. If sending from a mainland Post Office we would recommend obtaining a 'Proof of Postage' certificate. These are available free on request, just ask for one when you hand over your parcel.
Delivery
Choose your Delivery Day (including next day delivery) for £5.50 *

If you want your order to arrive next day, or would like to choose a particular day for your order to arrive in the future (great for Birthdays etc) then select Next Day/Select your Delivery Date option and enter the date you would like your order to be delivered.

We will automatically despatch your order the day before on a 24hr delivery service. (If possible avoid choosing a Monday delivery as we have to send the flowers on Friday)

To ensure your order will arrive next day you need to place it with us before 5pm - Monday - Friday and of course if you want a Saturday delivery you will need to choose that particular option (see below)

*Please note that there is no next day service if your order is going to the Scottish Highlands which include the following postcodes IV, KW, AB, and PA40

This service excludes the postcodes BT, IM, GY, and JE.
Additional policies and FAQs
How to ensure your British Flowers last longer

- Thoroughly wash and rinse your jug or vase. If possible avoid using a metal vase as they affect the nutrient value in your flower food and your flowers may be affected by the oxidants.

- Fill your vase with fresh lukewarm water and stir in the flower food. It’s full of nutrients to help ensure that your flowers will thrive longer. (You’ll need about 1 litre of water to one sachet of flower food.

- If you have a handtied bouquet and want to keep it all in place leave the string tied around the stems and cut about 2cm off each stem at an angle (about 45 degrees will be just the ticket). When your flowers are sitting in their vase the angle means that the bottom of the stems still have plenty of access to the water. (Once you have the flowers in the vase you can of course cut the string for a totally natural look) Tip: If you have a really sharp knife it’’s a good idea to use it to cut the angle – you are less likely to close the stem inside.

- Remove any of the foliage that will end up below the water level as otherwise it will spoil your flowers by decomposing and discolouring the water.

- Put your flowers in a cool place – avoid the radiator, direct sunlight or anywhere really drafty. Tip: Avoid putting your flowers near your fruit bowl – the fruit gives off ethylene gas which ages your flowers.

- Top your flowers up with water daily and replace the water every few days, and recut your stems every 3 days or so.

Please note that some flowers and plants may be harmful or poisonous.

In particular, your arrangement may contain foxgloves or lily of the valley, - which are poisonous and toxic if eaten, and lilies which can be extremely toxic to cats.

Please do not eat and avoid contact with children and animals. Please handle flowers with gloves and wash your hands before eating or drinking.
Privacy
Information We Collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (such an names to appear on gift cards), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with my services and as described in our Privacy Policy. However, We may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) We will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us
For purposes of EU data protection law, I, Heather Gorringe, am the data controller of your personal information. If you have any questions or concerns, you may contact me at flowers [!at] greatbritishflorist.co.uk. Alternately, you may mail me at; Lower Blakemere Farm, Hereford, Herefordshire, HR2 9PX

More information

Seller details
VAT ID GB340588593