But please contact me if you have any problems with your order.

The buyer is responsible for ensuring the delivery address details given on the order are correct. Please ensure the name and delivery address is correct, if it is not then we will need to cancel the order and you will need to re-order again as the ETSY system does not allow us to amend this.

VERY IMPORTANT: Buyers are responsible to check their own country regulations that dired flowers, silk flowers or any of the other items are allowed to enter their country. In case of a problem our shop will not accept any responsability.

If the order came back because of insufficient address or get lost in shipping process there is nothing we can offer if you didn't buy "tracked" option for international orders. If you buy tracked option it has compensation value up to £50.

VERY IMPORTANT: If your parcel is not received after 7 days from us notifying you of despatch, then please get in touch with us straight away.

If a parcel is returned to us due to an incorrect address on the invoice or no-one is home at the address, then we regretfully cannot refund the cost of the parcel postage, and there will be an additional delivery cost to re-send.

For desings including dried flowers: There may be some loose petals in the box during shipping, but this will not affect the overall look of your design.

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ONLY defective or damaged products may be returned. In the case of a defective or damaged product, the item must be UNWORN and UNUSED to be eligible for returns or refunds and shipped in the original packaging (refund will be made after I receive the item). Please contact me UPON RECEIPT of the package. The item has to be returned 2 (two) days after receiving it and contacting me. All shipping costs To and From the customer (shipping fees and return shipping fees) are the customer's responsibility. Return shipping should be purchased with tracking, so the customer can be protected as the refund payment will be made only after receiving and checking the condition of the item in question.
Please convo me to let me know that you'll be returning the item.
There will be a charge of 20% of the original price of the item in question, restocking fee, to be paid by the customer, for the return items. (on top of the to and from the client tracked shipping fees).