FIBALA

Modern design for home.

6,054 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Let's get ready for spring! Find new storage solutions made of washable paper, let some light in by choosing bright home accessories made of concrete. Shop for unique and meaningful gifts for Mom and decorate table for Easter with sense. All these and much more to find in our store!

Announcement

Last updated on 22 Feb, 2021

Let's get ready for spring! Find new storage solutions made of washable paper, let some light in by choosing bright home accessories made of concrete. Shop for unique and meaningful gifts for Mom and decorate table for Easter with sense. All these and much more to find in our store!

Items

6054 Sales
 

All Items

Alicja

Contact shop owner

Alicja

Reviews

Average item review
5 out of 5 stars
(659)

About FIBALA

Sales 6,054
On Etsy since 2008

FIBALA - A little less ordinary way of living.

FIBALA is an interior brand that believes in creating high quality, innovative and responsibly made products for modern home. From our Polish studio, we create designs that introduce a warm, informal ambiance in every home. Our products are multipurpose and can be used by both small and grown ups.

Our vision is to deliver a little less ordinary products that everyone can apply to their wishes and needs. Products that create real atmosphere and help you to balance the contrasts of life.

We create collections of home accessories, decorations and textiles, so you can create space to feel comfortably you.

Shop members

  • Alicja

    Owner, Designer, Maker

    Designer and maker with fashion background who sticks to design philosophy – doing what feels right and trust your intuition. Founder of FIBALA brand.

Shop policies

Last updated on 19 January, 2021
DESIGN AND DIVERSITY

A minimalist design approach with a go anywhere functionality.

Accepted payment methods

Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 21 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
* RIGHT OF CANCELLATION:
You have the right to return the goods to us without any reason within 14 days of receiving an item, unless the product was custom made for you.

If the deadline expires on a national holiday, Saturday, Christmas Eve, or New Year's Day, the deadline is extended to the following business day.

Custom orders are NON RETURNABLE and CANNOT BE CANCELLED or EXACHANGED. Please read the product description carefully prior making a purchase to find out which items are custom made to order.

* PARTIAL CANCELLATION:
As a rule, the right of cancellation only applies if the entire purchase is returned. However, we offer the possibility for you to return you purchase partially, i.e. if you bought a door stop and a tray and you wish to keep the door stop but return the tray. The procedure and terms are the same as when you cancel the entire order. However, in the case of partial cancellation, the freight charges will not be refunded.

* HOW TO MAKE USE OF THE RIGHT TO CANCELLATION:
You can cancel the order by noticing us either via email at fibala [!at] hotmail.com or Etsy messaging center. If you wish to return your order please send us your order number and the information what do you want to return. You will then receive a dedicated cancellation form and directions for return.

Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you, the customer. If a package is not picked up, we reserve the right to deduct the costs incurred by us from the purchase price before reimbursement. Please, be aware that some carriers charge a fine if the package is not picked up. Additional fees may apply if the goods are subject to a custom duty.

Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our workshop. We recommend using track and trace so that you may follow the shipment. Please state clearly that the goods are being returned, otherwise additional customs fees may appear.

You cannot use your right of cancellation by refusing to accept the goods at delivery, or by omitting to collect it. You need to either accept the goods or collect it first and then let us know that you wish to return. If you refuse accepting the goods at delivery we reserve the right to reject the package being returned to us and we will permit the shipping carrier to have it destroyed within the amount of time regulated at their policy, thence you will lose the right to cancellation or a refund.

* REFUNDS:
When you use the right of cancellation for the entire purchase, we refund all payments from you, including any standard freight charges (no return costs). However, if you choose a more expensive form of delivery than our standard delivery, we will not refund any additional costs associated with the more expensive form of delivery.

By partial cancellation, we don’t refund the freight charges.

We refund the amount without undue delay and in any case no later than 14 days from the date of receiving your notice. However, we reserve the right to hold the return payment until we have received the goods you returned.

* REFUNDS AND CANCELLATIONS DURING PANDEMIC:
Please be advised that we are not the shipping carrier so we CANNOT take responsibility for shipping delays, therefore we do not issue refunds for the packages being late.

If the package receives the official 'lost in mail' status we will be able to provide either a full refund for your order or an exchange.

We use different shipping providers such as UPS or Polish Mail. Polish Mail reserves itself the right to investigate complaints within the 3 months from the date of filing before thy can recognize the package to be officially lost. Once 'lost in mail' status is confirmed we will be able to fully refund your order.

*LOST PACGAKES:
If for any reason your package gets lost please contact us immediately. We will investigate it and either send a replacement product or a refund soon as we confirm that the package is officially lost.

Please note that we are no longer liable for the packages marked as 'delivered' or 'notice left'. If your order states as delivered, but you have not received the package we advice you to reach out the local shipping carrier to file a claim.

*DAMAGED OR FAULTY ITEMS:
If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us no later than 14 days after receiving the goods. Please provide as many details as possible including your order number and relevant pictures. Once the claim is accepted by us you can either have a new product sent, a discount or a refund. This will be decided from case to case.

Damage in shipping: Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 48 hours either via email or message. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected and replaced. IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.

If you are purchasing an item to give as a gift at a later date, you must inspect the product within no later than 14 days of its arrival to ensure that the product is not faulty or either got damaged in shipping or is missing.
Payment
PAYMENT & PRICES

We accept all payments types approved by Etsy including Paypal, Credit Card payments and Etsy Gift Cards.

Shipping costs will be added to your order.

Orders to countries outside the EU may be subject to import duties and/or taxes, which are levied once your package reaches your country. FIBALA ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for further information.
Delivery
SHIPPING TO UK AFTER BREXIT

For orders to UK, we anticipate there will be delays due to border controls and change of custom regulations after Brexit. The current delivery time frame is 1-4 weeks. In order to avoid further delays as of 29th of January we will ship all the UK orders over $35 via UPS express saver until further notice. The shipping cost will increase accordingly.

Orders to other destinations stay unaffected.

DELIVERIES DURING GLOBAL PANDEMIC

We strongly advise that the due to Covid-19 your package may arrive late and the delivery times cannot be guaranteed! The limited availability of services and changing border relations have caused significant delays in shipping across the globe. Many carriers have removed their service guarantees which is why we kindly ask you to be patient.

We can not take responsibility for packages delayed in mail. In some cases the delivery time may get extended even up to few weeks, so please consider that prior making a purchase. If your package is running late please allow at least two extra weeks for the delivery. If there are no updates passed that time we will claim the package being lost in mail. Soon as the investigation is completed and the package gets an official "lost in mail" status we will either send a replacement product or issue a refund, whichever your prefer.

Estimated delivery times:
UK: 5-7 working days
Europe: 5-10 working days
Northern America: 7-15 working days
Australia and Oceania, Asia: 14-22 working days

Expected delivery times depending on the shipping carrier:
UK: 1-4 weeks
Europe: 1-4 weeks
Northern America: 2-4 weeks
Australia and Oceania, Asia: 2-6 weeks
__________________________________________

FIBALA offers worldwide shipping to most countries. All goods are sent from our warehouse in Poland. Relevant shipping charges will appear from the order confirmation before you pay. Note that when ordering more than one item, your order may not be shipped in one container together. We ship all orders as priority mail which makes it possible to track and trace the parcel. The goods are insured in transit and we kindly ask you to check the contents of the parcel upon receipt. We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us via e-mail at: fibala [!at] hotmail.com immediately, or at the latest 2 days after receipt.

*DAMAGED OR FAULTY ITEMS
Please refer to returns & refunds section of our policy.

*DELIVERY TIMES
The delivery guidelines below are approximations and not a guarantee of delivery within the stated time.

Poland: 1-2 working days
UK: 5-7 working days
Europe: 5-10 working days
Northern America: 7-15 working days
Australia and Oceania, Asia: 14-22 working days

Please note that when shipping to outside of Europe, the order may be a subject to go through the customs authority for clearance - this is not included in the approximate delivery time.
Additional policies and FAQs
Privacy Policy:

If you purchase in our Etsy shop, we keep the personal data you entered when you completed the purchase. All other information will be kept for a limited period of 5 years and only in order to provide you with the necessary customer service in case you, within this period of time, have questions or claims related to the product. After a period of 5 years the information is automatically deleted. We do not keep your financial data or bank details.

1. How do we keep and protect your personal data?

We never share or sell your personal data to third part. FIBALA is responsible for all the personal data we keep. The information we collect about you is being stored in our internal databases.

2. Your personal data - your rights

You can request access to your personal data anytime or ask us to correct or delete your personal data. If you want to contact us in one of these respects or if you think that we treat your personal data incorrect, we kindly ask you to contact us. Please write a mail to fibala [!at] hotmail.com. Please note ”My personal data” in the subject line.

More information

Last updated on 04 Sep, 2020
Frequently asked questions
Order processing and shipping affected by Covid-19

Due to high demand for our products and ongoing shipping disruptions we decided to extend the order processing time up to 3 weeks. We hope that during this time the international flights ban across the world gets back normal and we will be able to ship as usual.
Should you require you order to arrive earlier please contact us for the possibilities of the shipping upgrades.

Seller details
VAT ID PL7811648690