London, England

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Anita Rickaby

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Anita Rickaby


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Shop policies

Last updated on 05 July, 2014
Thank you for visiting Hazelwood Crafts.

Crafting is my passion and I create everything with love and care. All of my items are hand made and individual. No two items are quite the same. I hope that you find something you really love. If you are looking for something special please contact me as I would be delighted to dicuss custom orders.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I want you to enjoy my creations as much I enjoy making them. If for any reason there is a problem with your purchase please contact me using the "contact shop owner" button. within 14 days so that we can find a solution or to arrange a return and refund.

I am happy to accept returns and refund the purchase price of the item if you contact me within 14 days of receiving your purchase. The item should be securely packaged and returned in its original and undamaged condition.

If your item has been damaged in transit, please try to retain the original packaging and if possible send me photos of the damaged areas so that I can follow up with the Post Office.

I will refund the purchase price promptly following the arrival of your returned item. Refunds will be issued via the originalpayment methodl. Shipping is non refundable.
I take pay pal or direct check out with credit or debit card.
All purchases will be shipped signed for in the Uk and with tracking outside the UK. I aim to dispatch items within 2 days of payment although custom orders will take longer - please see additional information for custom orders below.

Shipping in the UK is usually within 7 to 10 working days. Please allow longer during busy periods such as holidays, adverse weather conditions and postal strikes.

If you are ordering from outside the UK please allow time for your parcel to clear customs. This can vary depending on your location and time of year.

If you require an item quickly I am happy to arrange express delivery for you for an additional fee based on the cost of the Uk Post Office Special Delivery Service.

All items will be sent with sturdy outer packaging to protect them in the post. In the interests of the planet I sometimes recycle suitable sturdy outer packaging.
Additional policies and FAQs

I am happy to discuss custom orders. Please contact me and I will work with you to create something especially for you. Dispatch times will be agreed with you and will vary depending on your requirements and the availability of materials etc. Full payment will be required before I actually start work. I will accept returns on some custom items unless they are personalised or based on specific characters or shapes.


Unless otherwise stated all my creations are adult collectors items, they are NOT toys and are NOT intended for use by children of any age, due to small parts and other materials which may be unsuitable.

If you have any questions or comments on my shop or items for sale please do get in touch.

To contact me please use the "contact shop owner" button. I aim to respond to all messages within 24 hours.