HeidifeathersOnEtsy

Heidifeathers

Cheltenham, England

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Hello my name is Zoe, thank you for visiting my felting shop.
Can’t find the product you want? Have a question? Please contact us.

Announcement

Last updated on 21 Aug, 2021

Hello my name is Zoe, thank you for visiting my felting shop.
Can’t find the product you want? Have a question? Please contact us.

Items

 

All Items

Zoe Fenton

Contact shop owner

Zoe Fenton

Reviews

Average item review
5 out of 5 stars
(6195)

About HeidifeathersOnEtsy

Sales 31,383
On Etsy since 2009

Felting and Spinning Crafts

Heidifeathers is a company which holds the joy of creativity close to heart.

We value colour, quality, service, having it all and not having to choose.

We are small enough to care, while still able to stock an impressive range of felting supplies, helping make felting fun and easy.

Furthermore, we started out with two felting kits, a needle felting kit and a wet felting kit, since then the range has grown and is still growing!

We offer a variety of complete craft kits, lots of soft colourful felting wool bundles, a HUGE array of needle felting needles, glass eyes, silk fibres, pre felt and wool dyes among others, all made for felting.

What makes us different is we are a dedicated felting shop.

We stock the largest array of felting needles in the UK.

Use British suppliers when available, and keep the quality of our product high, so you can buy with confidence.

We are a small company, but strive to be the best at what we do.

Our team focuses on providing you with high quality products and great service. We are here to help with any questions about felting or our felting products.

We now have a frequently asked questions page FAQ which can help answer your queries quickly! and a green policy stating our environmental policies.

Can’t find the product you want? Have a question? Please contact us.

Shop members

  • Zoe

    Owner

    Heidifeathers is a company which holds the joy of creativity close to heart. We value colour, quality, service, having it all and not having to choose. We are small enough to care, while still able to stock an impressive range of felting supplies.

Shop policies

Last updated on 21 August, 2021

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Returns & Refunds:

Please note we can only accept a return if the item is in its original packaging, and used condition.
If for any reason you are not completely satisfied with your purchase, you can return the product to us within 30 days of delivery.

On receiving the item, we will endeavour to process all refunds within 5 working days.

If you have a problem with an item received, please return it for a replacement or refund within 60 days.

Securely repackage your item, including your purchase details: your name, address, and date of purchase and order number and place a return address label on the parcel.

We strongly recommend that you use a recorded service to return the item as we cannot be held responsible for items lost in the post. Please ensure you obtain proof of postage.

Return postage is the responsibility of the customer.
Payment
We take all forms of payment available on etsy
Delivery
Postage:
WE POST WORLDWIDE - MANY ITEMS ARE FREE POST

We post all items by Royal mail 2nd class within the UK unless specified which takes 4-6 working days but could take up to 15 working days to arrive. If the item has still not arrived within 15 workings days please contact us.

For International postage, we use International small packet or International singed for service according to the order, please allow up to 25 days for delivery. Most of our international parcels are received within one to two weeks.
We post items Monday - Friday, We do not post on Weekends.

ALL ORDERS FROM SOUTH AMERICA AND MEXICO ARE NOW SENT TRACKED AS STANDARD
Additional policies and FAQs
GREEN POLICY

Here at heidifeathers we want a business which works well with the earth we live on. We have 4 goals at heart: Animal Welfare, Recycling, Environmental Impact and Sustainability. All future decisions will be determined with these core values as our filter.

We always seek out British suppliers first. Which is why more than 95% of our suppliers are British. Helping other British companies and individuals to thrive and keeping air miles of our products to a minimum.

We use high quality sustainable source either FSC or PCFS woods for all of our wooden felting handles, spindles and fulling blocks.

Our handmade felt balls are from azo free dye.

The All-in-one acid dyes we sell contain no animal products or harmful mordants and are non-toxic.

non-toxic dyes colour all of our dyed wool tops, batts, slithers, locks, and pre felt.

The wools have been scoured (cleaned) and dyed either in the UK or in Europe, subject to EU regulation.

Our wools have been ethically sourced, many are from British breeders. We source our merino from South America because it does not carry out mulesing of their flocks.

We do not supply any fibres from cage farmed animals such as mink, silver fox, angora etc.

Furthermore, we believe we source from free-range animals only. Our white merino is now organic! And we look to increasing our organic produce when available.

We recycle all paper and cardboard waste and packaging.

We pack wool in grip seal bags, and our needles in hard plastic needle tubes, both can be used to store the products and reused.

Our boxes are from a British supplier so reducing air miles and are made of at least 80% recycled cardboard, and or course can be fully recycled. We use paper, labels, and invoices produced with FSC wood.

Our electricity is from green fuel.

With our aim of stopping using single use plastics we are now reusing all plastics we can that we receive from suppliers either in-house or as packing materials. We also request minimal packaging from them.

We are using paper bags for some of our goodies so reducing use of bubble wrap and plastic bags.

Likewise, we are phasing out plastic tape in favour of paper biodegradable tape. Any bubble wrap we sell is green recycled bubble wrap.

We are now using home compostable mailing bags or 100% recyclable paper mailing bags to post out your goods (size and availability permitting)

Going forward we will update you with any changes as they happen. August 2021

More information

Last updated on 21 Aug, 2021
Frequently asked questions
Wholesale availability

Yes

Custom and personalised orders

No

Gift wrapping and packaging

No

Sizing details

On each listing

Seller details
VAT ID GB153659490