Once payment is received, your purchase will normally be posted within three to five working days.
postage within the UK mainland is by Royal Mail second class post.
If you are outside the UK please message me with your contact phone number and email, these are required by the shipping companies when sending outside the UK.
All my packaging is re-purposed and/or recycled, so I don't charge for it.
import charges on international sales are the responsibility of the purchaser.

Like a lot of people, I don’t like receiving unsolicited information from sites I have ordered from, so I promise not to contact you unless it’s with a legitimate question, query, or problem with your order and/or its delivery.

Having said that I do have to provide a proper privacy policy for your personal information.
I apologize for its length but there’s a lot of information and legal stuff.
This privacy policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through etsy.com or its related sites and services.
This privacy policy does not apply to the practices of third parties that I do not own or control, including Etsy or any other third-party service access through Etsy. You can refer to Etsy’s privacy policy to learn more about its privacy practices.
Most of this policy is to comply with the European General Data Protection Regulations (GDPR) To protect the privacy rights of online shoppers.

1. To fulfill your order, you need to provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, contact telephone number, payment information, and the details of the product that you ordered.

2. Why I need your information and how I use it.
*To provide my service, for example, when you place your order, I need to know where to send it.
* If necessary to comply with a legal obligation, or court order, or in connection with a legal claim, such as retaining information about your purchase if required by tax law.
* As necessary for the purposes of my legitimate interests, such as 1) providing and improving my services; I use your information to provide the services you required and in my legitimate interest to improve my services: and 2) complying with the Etsy sellers policy and terms of use; I use your information as necessary to comply with my obligations under the Etsy sellers policy and terms of use.

3. Information sharing and disclosure.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances as follows:
* Etsy. I share information with Etsy as necessary to provide my services and comply with my obligations under the Etsy sellers policy and Etsy terms of use.
* Service providers. I engage certain trusted third parties to provide functions and services to my shop, such as delivery companies. I only share your information to the extent necessary to provide these services.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary: (a) to respond to legal processes or government requirements: (b) to enforce my agreement, terms, and policies: (c) prevent, investigate, and address fraud and other illegal activities, security or technical issues: (d) protect the rights, property, and safety of my customers, or others.


4. Data retention.
I will only keep your personal information for as long as necessary to provide you with my services, and as described in my privacy policy: this means I am required to retain personal information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Generally, this time period is no longer than four years, and often less.

5. Transfer of personal information outside the EU.
I may store and process your information through third-party hosting services in other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to have transferred information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights.
If you reside in certain territories, including the EU, you have a number of rights in regard to your personal information. Some of these rights apply generally, certain rights apply only in certain limited cases. I described his rights below:
* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, or delete. You may also have rights to change, restrict my use of, or delete your personal information. Except where I am required to store data for legal reasons, I will delete your personal information upon request.
* Object. You can object to my processing of some of your information based on my legitimate interests.
* Complaint. If you reside in the EU and wish to raise a complaint about my use of your information (and without prejudice to any other rights you may have), you can do so with your local data protection authority.

How to contact me.
For purposes of EU data protection law, I, Christina Stevens am the data collector of your personal information. If you have any questions or concerns you can contact me through Etsy messenger, email me at info [!at] herenorthere.co.uk, or by post at Herenorthere, 6 Chapel Lane, Caythorpe, Grantham, Lincolnshire, NG32 3EG. UK.