Hoobynoo

Dog ID Tags, Cat Collar Tags, Horse Bridle Tags - UK

Ramsgate, England
17,826 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Unique Pet ID tags for Dogs, Cats and Horses created from our own unique illustrations. Over 100 dog breeds available and designs to suit your pet's collar. Designed and made in the UK.

COVID-19 : Please note there may be some delays once we have posted your item depending on your individual countries current shipping regulations on receiving mail. These delays are outside of our control, up to date information on potential delays can be found here: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

All delivery dates supplied are estimates.

Announcement

Last updated on 08 Jan, 2021

Unique Pet ID tags for Dogs, Cats and Horses created from our own unique illustrations. Over 100 dog breeds available and designs to suit your pet's collar. Designed and made in the UK.

COVID-19 : Please note there may be some delays once we have posted your item depending on your individual countries current shipping regulations on receiving mail. These delays are outside of our control, up to date information on potential delays can be found here: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

All delivery dates supplied are estimates.

Items

17826 Sales
 

All Items

Chiara Stone

Contact shop owner

Chiara Stone

Reviews

Average item review
5 out of 5 stars
(3044)

About Hoobynoo

Sales 17,826
On Etsy since 2012

Gifts for Pets & People

My shop was created after I made the decision that I wanted to turn my hobby into a serious business that could allow me to be at home more with my children whilst earning a living.

I took the felt brooches that I had been making for craft fairs and turned the designs into illustrations which I then made into jewellery.

We expanded our range of products over the next year until one day I decided to design a new pet tag for my dog, I used one of my illustrations for his tag and received so many compliments on it that I decided to launch them as a product.
They were so popular we added more and more breeds, we now have a huge range of gifts for both pets and people.

Shop members

  • Chiara

    Owner, Designer

    I launched Hoobynoo as I had dreamed of owning my own business from an early age and I wanted a job that would fit around my children. I combined my love of colour with my love of animals and created a beautiful range of gifts for pets and people.

  • David

    Owner

    David is my husband and business partner, he comes up with some awesome idea's, manages our Etsy shop and is in charge of order fulfillment.

  • Barbara

    Dispatcher

    Barbara is my Mother-in-law, she came out of retirement to help with the packing when we started drowning under the piles of parcels :) She loves walking her dog early in the morning by the sea.

  • Phoebe

    Maker, Designer, Photographer

    Phoebe joined us in January 2017 and has quickly become an asset to the team. She designs and manufactures the products and is a fantastic product photographer as well.

Production partners

  • Badge Making Company

    Huddersfield, England

    This company manufacturers enamel badges.

  • R'n'D Paws

    United Kingdom

    R'n'D paws handmake dog collars and bow ties using the finest quality materials.

  • A print shop

    London, England

    They take our designs and print these onto stationary items.

  • Print Manufacturer

    Shenzhen, China

    This company manufacturers our books from our own original designs.

  • Manufacturer of pins and badges

    Jiangsu, China

    This manufacturer takes our original designs and turns them into enamel pins

Shop policies

Last updated on 12 January, 2021
Welcome to Hoobynoo, the cutest pet tags on the internet! Here you will find all of the details relating to our shop policies.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Dispatch items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Your satisfaction is our number one priority, if there is a problem once your item has been received then please contact us within 7 days to discuss the issue.
In the unlikely event that your item is faulty we will either replace it or issue you with a full refund including delivery costs within 30 days of the items purchase.

If you should change your mind about a product we are happy to accept returns within a 14 day period, providing the item is in perfect condition - This does not apply to personalised items which are not eligible for a refund or exchange.

If you do decide to return your item please contact us first and once we have received your item in good condition we will refund you. We are unable to refund your return postage costs.
Payment
Payment is by Paypal or Etsy Gift Cards. We also accept debit and credit cards.
Delivery
** Please note that due to delays caused by covid 19 international items may take 6-8 weeks to arrive. Items will not be considered lost until at least 8 weeks has passed, at which point we can offer a replacement**

All items are posted via Royal Mail.
For delivery times, please check the individual listing as make times vary per product, our cut off point for processing orders is 11am each day.
Orders are shipped Monday, Wednesday and Friday.

We offer 1st class delivery with Royal Mail in the UK that can take 2-3 days on average to be delivered within the UK once we have dispatched the item.


All international orders are sent airmail and delivery times may vary depending on where the item is being delivered. Typically Europe will take 5-7 days and the rest of the world 7-14 working days. There is the option to upgrade to tracked delivery for an additional charge.
These times will be longer at peak periods.
You may also be subject to customs charges, this is a government charge outside of our control.

**UNITED ARAB EMIRATES**
Delivery can only be made to a PO Box, if you cannot provide a P.O. Box we will be unable to ship your order.

If in the unlikely event that your item becomes lost in the post, please allow 14 working days before contacting us as if you are based in the UK as this is how long Royal Mail say an item must be in transit before being considered lost.
If you are outside of the UK then that time is 30 working days. If after this time your item still has not arrived then please contact me and we will gladly dispatch a duplicate item for you or arrange a refund, whichever is appropriate.

INCORRECT OR INCOMPLETE ADDRESSES
It is the customers responsibility to provide the correct address, if an order is lost or returned to us due to incomplete or incorrect address we do not have to provide a refund.
If your item is returned due to an incomplete address you will have to cover the cost of sending the item again.

CUSTOMS CHARGES
We are in the UK, if you are in the EU or the rest of the world there may be customs charges and duties to pay on your order. These are unfortunately out of our control.
Please check your countries customs guidance to see how much you may be charged.
Additional policies and FAQs
If you want a VAT receipt, just get in touch.
VAT Registration no: 228 3876 78
VAT is included in all the prices in our shop.

Hoobynoo World,
8 Rowes Yard,
Invicta Way, Manston Park
Ramsgate
CT12 5FA
United Kingdom
Privacy
GDPR DATA Privacy notice for websites

This is privacy notice of Hoobynoo World Ltd trading as Hoobynoo

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.
What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you Sign up to our newsletter, view or Purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Hoobynoo World Ltd is the controller and responsible for your personal data (collectively referred to as Hoobynoo, "we", "us" or "our" in this privacy notice). Our contact details are 8 Rowes Yard, Invicta Way, Manston Park, Ramsgate, CT12 5FA, 01843 260656. For all data matters contact Chiara Stone on 01843 260656 or via email at Chiara [!at] hoobynoo.co.uk

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together:

Identity Dataincludes [first name/last name/ username/marital status/ title/date of birth/gender].
Contact Dataincludes [billing address/delivery address/email address/ telephone numbers].
Financial Data includes [BANK ACCOUNT/PAYMENT CARD DETAILS – This is processed by third parties and we have no access to this information. The third parties that securely process your financial data are Shopify, Stripe, Paypal, Apple Pay and Amazon pay, depending on which payment method you use. ].

Transaction Data includes [DETAILS ABOUT PAYMENTS TO AND FROM YOU/OTHER DETAILS OF PRODUCTS AND SERVICES YOU HAVE PURCHASED FROM US].
Technical Data includes [IP ADDRESS/YOUR LOGIN DATA/BROWSER TYPE AND VERSION/ LOCATION/OPERATING SYSTEM AND PLATFORM/OTHER TECHNOLOGY ON THE DEVICES YOU USE TO ACCESS THIS WEBSITE].
Profile Data includes [PURCHASES OR ORDERS MADE BY YOU/YOUR INTERESTS/PREFERENCES/FEEDBACK].
Usage Data includes [INFORMATION ABOUT HOW YOU USE OUR WEBSITE, PRODUCTS AND SERVICES].
Marketing and Communications Data includes [YOUR PREFERENCES IN RECEIVING MARKETING FROM US AND OUR THIRD PARTIES/YOUR COMMUNICATION PREFERENCES].

[We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.]

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

You may give us your [Identity, Contact and Financial Data] by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
[Purchase our products or services;]
[Create an account on our website;]
[Subscribe to our service or publications;]
[Request marketing to be sent to you.]

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy [Cookie Policy] for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties [and public sources] as set out

[Technical Data from the following parties:]

(a) Analytics providers [such as Google based outside the EU]; Shopify and Facebook [Outside the EU]
(b) Search information providers [such as Shopfiy based [inside] the EU].
Contact, Financial and Transaction Data from providers of technical, payment and delivery services [such as Stripe based [outside] the EU], Shopify based [inside the EU], Paypal based [inside] the EU].
Identity and Contact Data from publicly availably sources [such as Companies House and the Electoral Register based inside the EU].

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances :

Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by processing, manufacturing and delivering your orders, tailoring our marketing to your interests, re-marketing to you on social media or search engine platforms.
Comply with a legal or regulatory obligationthis means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

[Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message and targetting you with Facebook Ads Marketing You have the right to withdraw consent to marketing at any time by contacting Chiara Stone at chiara [!at] hoobynoo.co.uk

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact Chiara Stone on Chiara [!at] hoobynoo.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity
Lawful basis for processing including basis of legitimate interest

To register you as a new customer
(a) Identity

(b) Contact

Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction


(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(c) Advising you of items left in your basket


(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications


(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical


Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences


(a) Technical

(b) Usage


Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy


To make suggestions and recommendations to you about goods or services that may be of interest to you


(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile


Necessary for our legitimate interests (to develop our products/services and grow our business)


[Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

[We have established the following personal data control mechanisms]:

[Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us [or if you provided us with your details when you entered a competition or registered for a promotion] and, in each case, you have opted to receive that marketing.]
You will also receive emails requesting you review your product and reminding you of items left in your basket.

[Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the [Hoobynoo] group of companies for marketing purposes.]

Opting out

You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or] by contacting us at any time].

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of [a product/service purchase, warranty registration, product OR service experience or other transactions].]

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see [COOKIE POLICY.]

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Chiara Stone at Chiara [!at] hoobynoo.co.uk

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Internal Third Parties
External Third Parties Service: FOR EXAMPLE
Providers [acting as processors] based [in the EEA and Outside of the EEA] who provide [IT and system administration services].
Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based [in the United Kingdom] who provide [consultancy, banking, legal, insurance and accounting services].
HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers] based [in the United Kingdom] [who require reporting of processing activities in certain circumstances].
Paypal, Dropbox, Facebook and Mailchimp .]
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

[IF TRANSFERS OUT OF EEA OCCUR:]

[We share your personal data if permission is granted by you within the [Facebook] Group. This will involve transferring your data outside the European Economic Area (EEA).]

[We share your personal data if permission is granted by you within the [mailchimp] Group. This will involve transferring your data outside the European Economic Area (EEA).]

[We share your personal data within the [dropbox] Group. This will involve transferring your data outside the European Economic Area (EEA).]

[Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing safeguards:

We have checked that the third partied outside of the EEA are a member of the privacy shield, have a processing agreement with us or have the appropriate terms in their privacy policy.

Please contact us [LINK TO CONTACT PAGE] if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.]

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

[Details of retention periods for different aspects of your personal data are [available in our retention policy which you can request from us by [mail@hoobynoo.co.uk] OR set out in the table in paragraph 4 above].

OR

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for [six] years after they cease being customers for [tax] purposes.]

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact Chiara Stone at Chiara [!at] hoobynoo.co.uk

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to this notice and your duty to inform us of changes

[This version was last updated on [15.5.2018] [and historic versions can be obtained by contacting us.]]

[From 25 May 2018 there will be changes in data protection laws and we will then be able to respond to some of your requests (for example, a request for the transfer of your personal data). We are still working towards getting our systems ready for some of these changes.]

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our [DATA PROTECTION OFFICER] on [01843 260656 – chiara [!at] hoobynoo.co.uk].

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Please note - LHS Solicitors owns the copyright in this document. You must not use this document in any way that infringes the intellectual property rights in it. You may download and print this document which you may then use, copy or reproduce for your own internal non-profit making purposes. However, under no circumstances are you permitted to use, copy or reproduce this document with a view to profit or gain. In addition, you must not sell or distribute this document to third parties who are not members of your organisation, whether for monetary payment or otherwise.

The content of this document has been written with best practices in mind, however this is not a substitute for taking legal advice on your circumstances. If you do require specific advice, get in touch with us and we’ll be happy to assist you.

More information

Seller details
VAT ID GB228387678