ImogensImagination

Vintage Inspired Hats, Fascinators and Hair Accessories

Sheffield, England On Etsy since 2011

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

ImogensImagination

Vintage Inspired Hats, Fascinators and Hair Accessories

Sheffield, England | 1,387 Sales

Announcement    ****FREE SHIPPING ON ALL UK ORDERS****
Hats, fascinators and hair accessories from Imogen's Imagination. Ready-to-wear and one-off hat and fascinator designs are available along with bespoke services and seasonal collections designed to show off my millinery skills.
Custom orders are always welcome so please do get in touch.

Announcement

Last updated on 16 Apr, 2020

****FREE SHIPPING ON ALL UK ORDERS****
Hats, fascinators and hair accessories from Imogen's Imagination. Ready-to-wear and one-off hat and fascinator designs are available along with bespoke services and seasonal collections designed to show off my millinery skills.
Custom orders are always welcome so please do get in touch.

Items

 

All Items

Sophie Cooke

Contact shop owner

Sophie Cooke

Reviews

Average item review
5 out of 5 stars
(286)

About ImogensImagination

Sales 1,387
On Etsy since 2011

Imogen's Imagination, built from desire...

Imogen's Imagination started life through a series of fortuitous events. I originally started making mini-top hats for myself and friends to wear to a local burlesque night. They were just projects to scratch the creative itch and to give us something unique to wear. But I was approached by the lady who ran the night, who also happened to run a shop, and was asked if I would supply her with a range of hats to sell...who was I to say no!
Fifteen years later, I'm now able to indulge my long-standing love of hats and sewing on a daily basis and call myself a full-time milliner. In that time, I've learnt how to make hats in all types of materials using traditional techniques thanks to 5 years of college evening classes (and a LOT of practice!). I have extended the ranges that I offer to include smaller hair accessories which are super popular at vintage fairs as well as bespoke millinery designs for clients across the globe.

Shop members

  • sophie cooke

    Owner

Shop policies

Last updated on 05 September, 2019
Welcome to Imogen's Imagination!

My shop showcases the skills I have learnt as a milliner in the form of one-of-a-kind hat and fascinator designs. I also carry a wide range of hair accessories to suit every budget.

Free shipping is available on all UK orders.

All my designs are made by myself, in my city-centre studio in Sheffield, I also offer a made to order service, so if you don't see what you are looking for, please do get in touch.

I hope you enjoy looking through my wares :o)

Sophie
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Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
-I don't like what I've ordered / It doesn't go with my outfit / I've changed my mind, can I return my order?

Yes. Under UK law, you have the right to terminate the contract and return the item even if the item is not faulty in any way. You have the right to do this up to 14 days after receipt of the items.

If you wish to return an order, you MUST contact me via email before sending your package. This is a legal requirement, however, out of courtesy, I do ask that you let me know that you are returning your order. If I know I am awaiting a parcel at the reception of my studio building, I can keep an eye out for it and process your refund more swiftly.

If you wish to exchange an order, please do get in touch so I can make sure I have a suitable alternative in stock for you.

If you change your mind about your order before I have dispatched it, please do contact me by email to request a cancellation. I aim to dispatch in stock items with 1-3 working days, so please do let me know as soon as possible.



-Where should I send the return to?

Your package will be sent with a return address label on it, but here is the address again:
Imogen's Imagination, Exchange Place Studios, Exchange Place, SHEFFIELD, South Yorkshire S2 5TR, United Kingdom


-What are the exceptions to the refund policy?

I regret that I am unable to offer refunds or exchanges on products that are bespoke, made to measure or customised in any way.

These items are exempt from these conditions under UK law.



-Do I have to pay the cost of the delivery for returns?

Yes, I'm afraid you are responsible for this cost.

All returns must be in an unworn, unmarked, as new condition and complete with any original tags in place. If the items show any wear, beyond what may be result of handling the item to check it is what you have ordered, a deduction will be made from your refund.

I recommend that you use weatherproof wrapping and sufficient protective packing materials to prevent damage to the item in transit. Should any damage occur to package during its return, you will be responsible for any loss in value.

I also recommend getting proof of postage. This doesn't have to be a tracked/signed for service unless you want that security or it is required by Royal Mail based on the insurance value of your order. Please do get a Certificate of Postage at the very minimum, as it could affect the timely processing of your refund.

Please note, I cannot be held responsible for lost or damaged returned goods that have not been correctly insured.



-Will I be refunded for everything I have paid?

If your returned order has not been damaged due to insufficient packing during return, and does not show any signs of wear, you will receive a full refund for the cost of the item and the outgoing standard postage.

If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.



-When will I receive my refund?

Depending which happens first, I will issue your refund within either 14 days of either receiving your return package, or, you providing evidence that the order has been returned (e.g. proof of postage or a tracking number).



-What happens if the item I have ordered is faulty?

I spend a lot of time sourcing the best quality materials for my designs and ensuring the quality of the products I make. However, should I have missed something, you have a right to return faulty goods. You can this up to six months after receipt of the goods.

Depending on the circumstances, you may be entitled to a refund (full or partial), a repair or replacement.

You will be required to send photos of the item to allow me to assess which option is most appropriate.



-What happens if my order doesn’t arrive?

If your order is lost in transit, I have to assume that the contract for your order is terminated. In these circumstances, I will provide either a replacement item, or if this not possible, a refund.

However, I am bound by the conditions of Royal Mail's policy regarding lost packages. Royal Mail do not consider a package lost until the below timescales have passed:

UK 1st Class Signed For: 10 working days after due date
UK Royal Mail Special Delivery: 5 working days after due delivery date/time

For information about potential shipping times for international orders, please see my Delivery Policy relating to delivery.


-Undeliverable Orders

If a package is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible.

Under these circumstances, you will be responsible for the cost of re-shipping the package.

Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.

In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.
Payment
I accept all payment methods offered by Etsy.

It is possible to reserve items, please contact me to do so.

Please note payment must be received within 24 hours on reserved items or I will have to cancel the reservation.
Delivery
-How quickly will my order be dispatched?

All items in stock will be sent within 3 working days.

If I cannot dispatch your order within 3 working days, I will get in touch and let you know when it will be dispatched.

Please check individual listings for lead times on made to order designs.



-What shipping method will you use to send my order?

Please note, ALL orders will require a signature on receipt and therefore cannot be sent to PO Box or Mail Receiving Centre addresses.

If you think you may miss your postal delivery, I can post to a work or family address where someone is guaranteed to be in.

However, I can only post to the delivery address you provide in your order details, no alternative addresses can be accepted by email or any other form of correspondence.

UK Standard free delivery: 1st Class Signed For.
UK Fully Tracked Upgrade: Royal Mail Special Delivery
UK orders over £50: Royal Mail Special Delivery for insurance purposes.

For international orders, if Royal Mail International Tracked and Signed is available for your country of origin, this service will be used. If not, Royal Mail International Signed will be used.

International Tracked and Signed offers full tracking from dispatch to delivery.

International Signed does not offer tracking outside of the UK, but confirms delivery.

I will send your tracking number when I confirm I have dispatched your order. You will be able to then track your order via the Royal Mail website.

International Express Shipping Upgrade: DHL courier service


-How long will it take for my order to arrive after dispatch?

UK Standard Free Delivery: 1st Class Signed For
Royal Mail aim to deliver this service the next working day, including Saturdays.

UK orders over £50: Royal Mail Special Delivery
Royal Mail aim to deliver this service by 1pm the next working day, excluding Saturdays.

International services can be notorious for customs delays. Unfortunately, there is nothing I, nor the delivery service providers, can do to avoid these potential delays. Please remember, I am not responsible for any delays to your delivery due to customs.

From experience, I recommend anticipating delivery within 7-14 working days, however, this could be 21 working days around high traffic times of year (I'm thinking Christmas, specifically!)

International Express Shipping Upgrade: DHL courier service
DHL will deliver within 1-3 working days


-Do I have to pay any customs or import taxes?

Potentially, I'm afraid so. I am not responsible for paying your taxes for you.

You are responsible for any customs and import taxes that may apply. You should be able to get guidance from your domestic customs service as to what charges to expect.



-Undeliverable Orders

If a package is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible.

Under these circumstances, you will be responsible for the cost of re-shipping the package.

Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.

In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.
Additional policies and FAQs
Custom orders are always welcome at Imogen's Imagination, but I do ask that you contact me direct to discuss this.

This allows me to have a fully auditable trail of our discussions and to allows me to send you design suggestions and mock-up photos of your order throughout the design process.
Privacy
This Privacy Notice describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can visit the Etsy Privacy Policy to learn more about its privacy practices here https://www.etsy.com/uk/legal/privacy

1) Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example information relating a custom order) if you contact me directly.

2) Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3) Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4) Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

5) Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Mailchimp (mailing list), Dropbox (accounts) and Google Cloud (email) are Privacy Shield certified.

6) Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Me
For purposes of EU data protection law, I, Sophie Cooke, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] imogensimagination.co.uk. Alternately, you may mail me at:
Sophie Cooke, Imogen’s Imagination, Exchange Place Studios, Exchange Place, Sheffield, S2 5TR, UK

More information

Last updated on 13 Apr, 2016
Seller details