Jamlincrow

If you are unhappy with your purchase, please return within 14 days for a refund.

I accept Paypal, card and bank transfers (UK only).

CHRISTMAS 2020-

International orders placed now may not reach you in time for Christmas.
As well as the usual delays this time of year, Covid-19 is causing further problems.
Deliveries to Australia, New Zealand , USA and Canada are now very unlikely to arrive before the 25th.
Deliveries to Europe should still arrive in time, but nothing is guaranteed.
UK deliveries should arrive in time but Royal Mail are already struggling.


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UPDATE COVID-19 is having a significant impact on delivery times, across the globe.

Expect delays. Orders outside of the UK could take several weeks, so if you can't wait 6+ weeks for your order to arrive, it's best not to place an order.

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I aim to post items within 5 days of payment.
Items are sent via Royal Mail.


UK

Items are sent First Class unless you select Signed For at checkout.
Items should be with you 1-3 days after the dispatch date, occasionally things can take longer, so I cannot guarantee your item will arrive within the estimate.
Royal Mail do not consider a package to be 'lost' until 14 working days have passed.

If you would like Next Day Delivery, please message me first, it is not possible to choose this option at checkout, but if you speak to me, I may be able to offer it.

In the rare event an order does not arrive, please send me a message to discuss refund or replacement options.


INTERNATIONAL

Items are sent via Standard International Airmail unless you select a Signed/Tracked option at checkout.
Standard International Airmail does not come with a tracking number, so IF TRACKING IS IMPORTANT TO YOU PLEASE CHOOSE A TRACKED SERVICE AT CHECKOUT.

Royal Mail estimates delivery to Europe in 3-5 working days and to the rest of the World in 5-7 working days.
In reality, packages regularly take longer than these estimates.

UNITED STATES orders usually take 5-21 days.
Currently taking 3-7 weeks, due to Covid-19 disruption.


AUSTRALIA orders can take 2-6 weeks.

CANADA orders usually take 2-6 weeks.

ITALY is particularly slow at processing imported packages, so expect a timeframe of 1-6 weeks.

MEXICO & SOUTH AMERICA - Items take a very long time (months) to arrive, if they arrive at all! So, please message me first to discuss Courier/alternative options, as I am no longer happy sending items via the normal mail.

SOUTH AFRICA - Items take a very long time (months) to arrive, if they arrive at all. So, please message me first to discuss Courier/alternative options.


I have no control over delivery times once I have posted the package, so I cannot guarantee your item will arrive within the estimates. I have known items take 3 days to get to the US, I have also known items take 3 weeks, although this is rare, except in the run-up to Christmas when I would advise you allow 4 weeks to be sure of receiving your order in time.

Please be aware packages can be delayed by customs processing.

International items cannot be considered 'lost' until 20 working days after the due delivery date for items going to Europe and 25 working days for Rest of the World have passed. These are the time-frames given by Royal Mail.

In the rare event an order does not arrive, please send me a message to discuss refund or replacement options.

Any problems, please message me and we'll sort it out.

I, Joe Legge, am the data controller of your personal information as it relates to my shop. When you place an order, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order.
If you send me a message using the contact button on Etsy, I will receive your user name and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below or add you to any mailing list without your explicit consent.
The circumstances in which I may share your data are :-
With Etsy to comply with my obligations.
With delivery companies to fulfil your order.
To comply with legal or tax obligations.

I will retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for 7 years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. If you have any concerns about your personal data, please contact support [!at] Etsy.com.
In addition to my own privacy policy, if you pay with PayPal, your data will be protected by PayPal's privacy policy. If you pay directly by card on Etsy, your personal data is protected by Etsy's privacy policy.