JannersMugs

Personalized mugs hand printed and shipped world wide.

Plymouth, England · 4430 Sales

JannersMugs

Personalized mugs hand printed and shipped world wide.

Plymouth, England 4430 Sales On Etsy since 2012

5 out of 5 stars
(584)

Shop owner

Janners

Contact

Janners

Contact shop owner

Janners

About

Mugs appear to be everywhere!

It is an odd but strangely true story and it all started with mugs. The story goes a bit like this. I was sat having a "cuppa" and thought "how do they put the images on these mugs?" and from there the business developed. I would like to sound clever and say it was planned and followed the route I had envisaged for it.....and I could say that....but it wouldn't be true! So by trial and error, more error, and some more error the business evolved, stumbled, burbled and belched it's way into existence.
Mugs have now become my soul mates and inspiration. New products get added old ones revamped and so it continues in a whirl wind of constant excitement. I have no idea where the business will take itself, but as it's now my living I had better hang on and see!
Janners

PS Take a look at the shop photos's to have a sneak peek inside the Igloo studio, home of Janners Mugs.

Around the web

Shop members

  • Martin "Janners" Burnard

    Owner

    A Janner (somebody from Plymouth) born and bred, with a family who keep me busy. When I am not cooking or printing, I am on the mats training for BJJ, Judo or Wrestling. Loving life to the max.

Shop policies

Last updated on 31 January, 2018
Welcome to Janners World where I believe the world should greet everybody with a smile. I try to do my little bit by helping people with custom printed mugs that will spread a little happiness.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
I aim to provide the highest levels of quality and service. If I do make a mistake please contact me through etsy and I will do all I can to put things right. If your purchase is not as you had expected, just return it in its original condition and packaging within 14 days and I will provide a refund including the original postage cost. Please note you are responsible for the return postage cost
Payment
PayPal or the Etsy payment options please
Shipping
All goods are packaged in a custom made airbag and strong box to ensure safe delivery

I aim to dispatch all items within 24 hours of payment Monday to Friday. Delivery is by Royal Mail package standard service to all usual UK locations. Estimated delivery in the UK is 2-4 days from posting.

#### NOTE #### Deliveries outside of the UK are by Royal Mail Priority Air Mail and are generally 12-14 working days but can take longer. As an example USPS (America) states deliveries may take up to 6 weeks.

Please check whether you will be liable for import duties as these are your responsibility. Certain countries may charge buyers custom fees/duties for handling goods. It is the responsibility by law for the importer (Buyer) to understand and pay these charges. No charge information is available to the exporter (Seller), as this charge is not theirs by law. To check it is always best to contact your relevant Government department. It is the responsibility by law for the importer (Buyer) to understand and follow these customs rules. To check it is always best to contact your relevant Government department.

Delivery addresses and details are the sole responsibility of the Buyer. Items will be shipped to the checkout address given at the time of payment. Non-delivery due to misinformation will not result in a refund. Please also be assured that no email addresses or phone numbers will be printed on the front of parcels, unless the Buyer has asked this be done OR unless it is a requirement of the carrier.

Delays & Lost Post: If an order has not arrived in the time expected above then contact me. Please also note that UK items are not classed as lost by Royal Mail until the 15th working day after expected delivery (effectively 20 days from posting) and Airmail on the 30th working day after expected delivery. I am bound to their policy on this and these are my cut off dates before I refund or replace. So in both cases it is important to check in the following locations; your neighbour and your local collection depot.
Additional policies and FAQs
Larger commercial orders please contact me for quotes.
Privacy
Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Martin Burnard, am the data controller of your personal information. If you have any questions or concerns, you may contact me at martinburnard [!at] virginmedia.com. Alternately, you may mail me at:

Martin Burnard 36 Pool Park Road, Plymouth PL51JH

More information

Last updated on 31 Jan, 2018
Frequently asked questions

Sizing details

♥ The mugs are 11 oz. Slightly bigger than the standard 10oz. Much better for biscuit dunkers.

♥ Each mug design is printed on both sides. It doesn't matter whether a righty or a lefty. Woop Woop!

Care instructions

♥ Microwave safe. So if you need to pop that cuppa in the microwave, go ahead.

♥ I would love the design to last forever. Dishwashers are really aggressive. I recommend you hand wash the mugs to show them some affection. I recommend hand wiping the coasters with a damp cloth if they need a clean.

Gift wrapping and packaging

♥ Gift wrapping service available

♥ Packaging. Since January 2015, the mugs are packaged in an inflated airbag designed for the international postage of glass and ceramics. This is then placed inside a plain brown box. This way they can travel undercover without risk of mug knapping. International Pirates have been know to capture mugs and hold them to ransom, honest! All part of Janners dedication to customer service.

Custom and personalised orders

Use the message to seller at checkout to tell me your personalization requirements.

Colours

♥ Colour refers to the colour of the rim and handle, the main body of the mugs is white. The text colours remain the same as shown

Seller details
Martin Burnard
36 Poole Park Road
PLYMOUTH, Devon PL51JH
United Kingdom