Payment Policy:
Payment is expected upon checkout. If payment is not received within 72 hours of purchase, and no communication is made via Etsy Conversation, the transaction will be cancelled and the product(s) re-listed without notice.

Delivery Policy:

Each product in my shop is made to order and will take approximately 5 days before dispatch.

You will receive a notification once your purchase has been dispatched. All parcels are sent via Royal Mail Second Class - unless otherwise stated.

After dispatch estimated delivery times are:

Standard:
UK 2-3 Working Days
Europe 5-7 Working Days
The rest of the World 7-10 Working Days

These are estimated times based on Royal Mail information and some parcels may take a little longer due to the customs processes in different countries.

Postal upgrades, such as a 'Signed for and Tracked' are available, this will incur an addition cost.
I have added an option to my listings to add UK Guaranteed Delivery or International Tracked and Signed-For services. These options do incur additional costs, your item will be posted using the option you have chosen, however, dispatch dates remain the same - items take approximately 5 working days before dispatch.

I will always obtain proof of postage and cannot be held accountable for items that go missing in the post. If your item is delayed after the estimated delivery date (allowing 7 additional working days) please contact me and I will assist however I can.

I will only ship to addresses supplied at the Etsy checkout.
Please double check the correct delivery address has been entered. I will not send replacement products if an incorrect addresses has been supplied. If a product is returned to me by Royal Mail due to an incorrect address being supplied, I will request that further postage costs be covered by the buyer.

International Customers:

International buyers are responsible for any import duties or customs taxes/fees incurred in their own country on top of postage.

IMPORTANT SAFETY INFORMATION:

Upon receipt of the collar/lead/accessory it is the customer’s responsibility to determine the suitability of the product for their pet.

No collar/lead/accessory is indestructible, so please check the product regularly for wear and tear and replace when necessary.

Please do not leave any of Jayne Elizabeth Designs pet products within reach of your pet when not in use.

I cannot replace or refund products which have been damaged/chewed or washed incorrectly.

Jayne Elizabeth Designs shall not be liable or responsible for any injury or loss caused directly or indirectly by our products.

KITTEN COLLARS:

It is advised that kittens do not start wearing collar until they are around 6 months, and only if the collar fits properly.

A collar should fit comfortably and safely; you should be able to fit 2 fingers between the collar and your kittens neck - if you can fit more than this, tighten the collar and if you can fit less, loosen it. If you cannot tighten the collar as there is no more adjustment, then you must wait for you kitten to grow.
You must wait until the collar fits properly, for your kitten's safety and comfort.

It is also strongly advised that your kitten is supervised until they are used to wearing their new collar.

Kittens grow very quickly, so check the adjustment daily and adjust as needed.

Privacy Policy

Business Owner: Jayne Turner
Business Name: Jayne Elizabeth Designs
Contact details: jayneelizabethdesigns [!at] hotmail.com

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Etsy Privacy Policy: https://www.etsy.com/uk/legal/privacy
PayPal Privacy Policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.


Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Dropbox is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jayne Turner, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jayneelizabethdesigns [!at] hotmail.com