JenRussellSmith

Illustrated house portraits, prints and stationery

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    April 2021: Current turnaround for custom artwork is around 2 weeks. As ever, get in touch if you need something for a specific date.

I also have a second shop, selling a range of printable artwork for immediate download. Please do visit www.etsy.com/uk/shop/GreenlandsPrintCo to have a look and let me know what you think!

Announcement

Last updated on 01 Apr, 2021

April 2021: Current turnaround for custom artwork is around 2 weeks. As ever, get in touch if you need something for a specific date.

I also have a second shop, selling a range of printable artwork for immediate download. Please do visit www.etsy.com/uk/shop/GreenlandsPrintCo to have a look and let me know what you think!

Items

 

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Jen Russell-Smith

Contact shop owner

Jen Russell-Smith

Reviews

Average item review
5 out of 5 stars
(196)

About JenRussellSmith

Sales 959
On Etsy since 2011

Practical and Attractive. Purposeful and Beautiful. Hand Drawn Homes and Illustrated Stationery.

It started with drawing. Some drawings I liked and some I didn't, and the ones I liked I wanted to share with other people. I then realised that many people, me included, like their art to also do something useful. And so I started creating stationery and other paper goods that serve a purpose and look beautiful at the same time.

Currently, I focus on bespoke house and building portraits and illustrations, that can also be added to note cards, greetings cards and invitations.

I always start with paper and ink... everything that looks hand drawn, is. I create on paper and then scan the artwork but only edit digitally to remove smudges and prepare for printing.

During 2018 I hope to add a range of wedding stationery, more options for customisable note cards, and more art prints - including downloadable.

Shop members

  • Jen

    Owner, Designer, Maker

    I'm Jen, I live just outside London and I draw houses. Using pen, ink and watercolour, I create illustrations that I turn into useful and beautiful things: stationery and art to add a bit of joy to your day.

Production partners

  • Digital Printers

    London, England

    Digital printers to transfer artwork onto ceramics

  • David and Charles

    Exeter, England

    Publishers

  • Frame maker

    Manchester, England

    Frame maker.

  • Frame Maker

    London, England

    I use professionally made wooden frames with off-white mounts as standard for all my artwork.

  • Digital Printers

    London, England

    I use a UK-based digital print company to produce my stationery and art prints to a high, professional quality.

Shop policies

Last updated on 07 January, 2021
Welcome to my shop! Comments, questions and idle chatter always encouraged.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 7 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Digital downloads
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you're not happy with anything you've bought from me, please let me know and I'll do what I can to refund or replace.

I'm afraid I can't cancel or refund custom orders once I've started work on your illustration, but will almost always cancel and refund if a refund is requested before that point. If you have any problems please do contact me as soon as possible.
Payment
Please pay as soon as you can after making your order. If I've not heard anything within three days then I may well cancel your purchase.
Delivery
I will send all non-custom orders within three business days of payment, and usually within one business day if at all possible.

Let me know if you need anything super-quickly and I'll do my best. Communication is key!

I use Royal Mail First Class as standard, and all prints and cards are sent in heavy-duty board-backed envelopes to ensure they reach you safely. Note cards and larger items are packed in thick card wraps, Amazon-style, or cardboard boxes.

Orders in excess of £20 are automatically sent by recorded mail and will require a signature on delivery.

I will send orders to the address listed on the Etsy order. If you would prefer your order sent elsewhere, please get in touch via Etsy message to confirm. I'm happy to resend orders that are returned to me due to an incorrect address, but customers will need to bear the cost if it's a result of their listing the wrong address on their Etsy account!

Postage as detailed above is free for both domestic and international orders. If you required expedited shipping please contact me.

The estimated shipping time (1-2 days for UK, 5-9 days for the rest of the world) is provided by the carrier and is usually accurate, but does occasionally take longer. On the rare occasion parcels are severely delayed or lost in transit, I will happily refund or replace once the time-frame has passed for the carrier to consider the item lost. This is usually 30 working days, but may vary.

If your order arrives damaged, I will happily refund or replace as long as you contact me as soon as possible and are able provide photos of the damage to the item and/or packaging.

When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

I'm afraid I can’t predict which of these fees, if any, will be applicable to your order. Please check locally. I'm happy to confirm the packaging size and shipping method before ordering, if required.
Additional policies and FAQs
Copyrights of all illustrations (including custom orders) are non-transferable with sale. If you're interested in purchasing the copyright for your image, please contact me.

I may use any illustrations, including custom orders, for advertising and promotion including, but not limited to, my social media, website and hard copy print. All identifying features (names, addresses etc) will be removed in advance. If you would prefer me not to use your custom illustration for these purposes, please contact me to discuss.

If your custom order requires me to work closely from a photo, please ensure you have copyright (it's your photo) or have requested permission from the copyright owner (for example, your wedding photographer).

Customers are responsible for thoroughly checking their print proof (particularly address details!) and I cannot take responsibility for any errors that were signed off at proof stage. If necessary, I will happily reprint as cost-effectively as possible but customers will need to bear these costs. I take full responsibility for correcting and reprinting if any errors are identified in the final product that WERE NOT present in the proof.

If I have not received the photos for your custom order by the scheduled dispatch date, I will convert your order into a Gift Voucher for redemption for the same product (regardless of price increases) in the future. The turnaround for the creation of your artwork will then depend on my workload at that point.

All commissions and custom orders are undertaken on the basis that these conditions are accepted.

Jenna Russell-Smith © all rights reserved
Privacy
I take your privacy seriously and will not request unnecessary data or use that provided for any purpose other than creating the item ordered and delivering it to you. Where possible, I keep all conversations and order details within Etsy and do not save or record anything other than the design details externally. If you have any concerns or wish to discuss any data I may hold, please get in contact.

More information

Last updated on 13 Mar, 2021
Frequently asked questions
EU Shipping from January 2021

When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

I'm afraid I can’t predict which of these fees, if any, will be applicable to your order. Please check locally. I'm happy to confirm the packaging size and shipping method before ordering, if required.

Custom and personalised orders

If you need to send me a photo of your house, you can send it via Etsy Messages or to me directly at jenrussellsmith@gmail.com if that's easier.

Custom and personalised orders

I try to keep my shop announcement (at the top of the page!) updated with my current turnaround. Each listing will also have an estimated dispatch and delivery date, which I adjust according to my workload. Or feel free to message me to enquire about delivery by a particular date.

Seller details