JenRussellSmith

Illustrated house portraits, prints and stationery

London, England · 260 Sales

JenRussellSmith

Illustrated house portraits, prints and stationery

London, England 260 Sales On Etsy since 2011

5 out of 5 stars
(52)

Announcement   SUMMER HOLIDAY! I'll be out of the studio for the first two weeks of August so will not be sending or working on any orders during that time. Any orders placed between 23rd July - 12th August will be packed (for ready to ship items) or started (for custom items) the week commencing the 13th August. I'll do my best to respond to any queries during this time, but please be patient if you don't hear back from me very quickly!

Announcement

Last updated on 19 Jul, 2018

SUMMER HOLIDAY! I'll be out of the studio for the first two weeks of August so will not be sending or working on any orders during that time. Any orders placed between 23rd July - 12th August will be packed (for ready to ship items) or started (for custom items) the week commencing the 13th August. I'll do my best to respond to any queries during this time, but please be patient if you don't hear back from me very quickly!

Jen Russell-Smith

Contact shop owner

Jen Russell-Smith

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Reviews

Average item review
5 out of 5 stars
(52)
View all 52 reviews

About

Practical and Attractive. Purposeful and Beautiful. Hand Drawn Homes and Illustrated Stationery.

It started with drawing. Some drawings I liked and some I didn't, and the ones I liked I wanted to share with other people. I then realised that most people, me included, prefer their art to also do something useful. And so I started creating stationery and other paper goods that serve a purpose and look beautiful at the same time.

Currently, I focus on bespoke house and building portraits and illustrations, that can also be added to note cards, greetings cards and invitations.

I always start with paper and ink... everything that looks hand drawn, is. I create on paper and then scan the artwork but only edit digitally to remove smudges and prepare for printing.

During 2018 I hope to add a range of wedding stationery, more options for customisable note cards, and more art prints - including downloadable.

Shop members

  • Jen

    Owner, Designer, Maker

    I'm Jen, I live just outside London and I draw things. Using mostly pen, ink and watercolour, I create illustrations that I turn into useful and beautiful things: stationery and art to add a bit of joy to your day.

Production partners

  • Frame maker

    Manchester, England

    Frame maker.

  • Frame Maker

    London, England

    I use professionally made wooden frames with off-white mounts as standard for all my artwork.

  • Digital Printers

    London, England

    I use a UK-based digital print company to produce my stationery and art prints to a high, professional quality.

Shop policies

Last updated on 11 July, 2018
Welcome to my shop! Comments, questions and idle chatter always encouraged.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Digital downloads
Questions about your order?
Please if you have any problems with your order.
If you're not happy with anything you've bought from me, please let me know and I'll do what I can to refund or replace. I'm afraid I can't cancel or refund custom orders once I've started work on your illustration, so if you have any problems please do contact me as soon as possible.
Payment
Please pay as soon as you can after making your order. If I've not heard anything within three days then I may well cancel your purchase.
Shipping
I will send all non-custom orders within three business days of payment, and usually within one business day if at all possible.

Let me know if you need anything super-quickly and I'll do my best. Communication is key!

I use Royal Mail First Class as standard, and all prints and cards are sent in heavy-duty board-backed envelopes to ensure they reach you safely. Note cards and larger items are packed in thick card wraps, Amazon-style, or cardboard boxes.

Orders in excess of £20 are automatically sent by recorded mail and will require a signature on delivery.

I will send orders to the address listed on the Etsy order. If you would prefer your order sent elsewhere, please get in touch via Etsy message to confirm. I'm happy to resend orders that are returned to me due to an incorrect address, but customers will need to bear the cost if it's a result of their listing the wrong address on their Etsy account!

Standard domestic postage is free and overseas postage just requires a small surcharge as detailed on each listing.
Additional policies and FAQs
Copyrights of all illustrations (including custom orders) are non-transferable with sale. If you're interested in purchasing the copyright for your image, please contact me.

I may use any illustrations, including custom orders, for advertising and promotion including, but not limited to, my social media, website and hard copy print. All identifying features (names, addresses etc) will be removed in advance. If you would prefer me not to use your custom illustration for these purposes, please contact me to discuss.

If your custom order requires me to work closely from a photo, please ensure you have copyright (it's your photo) or have requested permission from the copyright owner (for example, your wedding photographer).

Customers are responsible for thoroughly checking their print proof (particularly address details!) and I cannot take responsibility for any errors that were signed off at proof stage. If necessary, I will happily reprint as cost-effectively as possible but customers will need to bear these costs. I take full responsibility for correcting and reprinting if any errors are identified in the final product that WERE NOT present in the proof.

All commissions and custom orders are undertaken on the basis that these conditions are accepted.

Jenna Russell-Smith © all rights reserved
Privacy
I take your privacy seriously and will not request unnecessary data or use that provided for any purpose other than creating the item ordered and delivering it to you. Where possible, I keep all conversations and order details within Etsy and do not save or record anything other than the design details externally. If you have any concerns or wish to discuss any data I may hold, please get in contact.