I accept payment by credit and debit cards, Etsy gift cards and other international payment methods where available, and also by PayPal.

All orders for ready to send items to be paid in full within 48 hours please.
For custom orders a non-refundable 50% deposit is required before work begins and the balance is then due before the item is posted. Personalised orders must be paid in full before work commences and payment is non-refundable.

The time taken to dispatch orders varies. An item that is ready to go to its new home will be sent within three working days. I live in a remote country location, which is beautiful but means that I can not just 'pop out' to the shops!
For items that are custom orders a delivery time will be discussed prior to the order being confirmed.

I send larger items via Royal Mail, first class recorded delivery or special delivery within the UK and smaller items first class by Royal Mail. Please contact me if you would rather use a different delivery method and i will do my best to sort his for you.
I do ship world wide and larger parcels will be sent signed and tracked while smaller items will be sent first class. All custom charges and/or import taxes to be paid by the buyer.

If you have any questions please ask!

Jo Sews Handmade
Privacy Policy 24th May 2018

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through our website, sales platforms we use, social media platforms and their related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Ebay, Etsy, Shopify or any third party services you access through these, this also includes payment card data collected by the merchant when you make a purchase in store. You can reference these individual polices through their websites.

1. Personal Information Collected

To fulfil your order, you must provide us with certain information (which you authorised my sales platforms to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example).

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Seller Policies and Terms of Use.

3. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• We share information with sales platforms/merchant services as necessary to provide you our services and comply with our obligations under both their Seller Policies and their Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce our agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we deem it necessary to transfer information about you outside of the EU, we will rely on Privacy Shield rated services as the legal basis for the transfer.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These are:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Except in exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Joanne Robson, am the data controller of your personal information for Jo Sews Handmade. If you have any questions or concerns, you may contact me at JoSewsHandmade [!at] gmail.com. Alternately, you may contact me by post at:
Joanne Robson, Parmontley Hall Farm, Whitfield, Hexham, Northumberland, NE47 8LX, United Kingdom