JouelleJewellery

Beautiful handmade jewellery designed to wear and love

Reading, England On Etsy since 2014

JouelleJewellery

Beautiful handmade jewellery designed to wear and love

Reading, England | 3 Sales

JouelleJewellery is taking a short break

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Note from shop owner Phew, time for a little break. Back soonest!

Note from shop owner

Last updated on 07 Jan, 2019

Phew, time for a little break. Back soonest!

Shelly Roberts

Contact shop owner

Shelly Roberts

About JouelleJewellery

Sales 3
On Etsy since 2014

Welcome to Jouelle my jewellery shop where you can buy beautiful, handmade jewellery designed to be kept or given, worn and loved

Every item of handmade jewellery is a small and unique work of art. Each piece is lovingly designed, cut, shaped, forged and polished.

Using sterling silver, gold and semi-precious stones in my studio I create pieces of jewellery to treasure, to wear, to love and maybe, if you can part with them, to give.

I'm inspired by so much around me in nature and art as well as the aesthetics of other cultures. On the one hand I appreciate clean architectural lines, minimal colours, natural forms and on the other, I love pattern, texture, colour and shape. I just can't decide which I like the best.

All of my jewellery is individually made by me using traditional silversmiths techniques, so no two pieces will ever be identical. That's the nature of handcrafted items.

WANT ME TO MAKE YOU SOMETHING?
As well as the pieces I love to make, I will make items especially for you or a loved one. Simply email me with a brief description of what you're thinking of and your contact details and let's get the ball rolling. jouellejewellery [!at] btinternet.com

ORDERING
All my jewellery is made to order specially for you, so please allow up to 2 to 3 weeks to receive your items for UK residents. In some cases, you'll receive your items sooner than this.

If you're in a hurry, email me and I'll work with you to help.

For those of you ordering from abroad, email me to check delivery times and costs to your country. I will respond within a day.

Unless otherwise stated, my photographs represent the items, but are not of the actual item you will receive. I will make your piece especially for you once you order and it will be brand new and unworn, but equally as beautiful. Remember, each piece is as individual as you are.

HALLMARKING
All sterling silver items over 7.78gms will be hallmarked by the London Assay Office
with my maker's mark and the metal fineness marks, which is a UK legal
requirement for precious metals. This is your assurance that the item conforms to a
specified legal standard of purity. This does mean it takes a little longer for you to receive your order, but it well worth the wait.

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Shop members

  • Shelly Roberts

    Owner, Designer, Maker

    As a child I was always painting, drawing and making things, so it's no surprise I became a graphic designer. From commercial art, I stepped into marketing but I missed hands-on crafting. So, I learned how to work precious metal and created Jouelle.

Shop policies

Last updated on 28 August, 2017
Welcome to Jouelle Jewellery. I'm Shelly Roberts and I design and make contemporary silver jewellery.

Accepted payment methods

Paypal Mastercard Visa American Express Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
ABOUT HANDMADE ITEMS
Most products are made to order, and will differ in some small way from the images provided on this website. This is due to their being individually made by hand and is not a fault, or error.

RETURNS
I will accept returns where there is a fault, or error, in the product and I will accept returns for a
change of mind, at my discretion.

If the item(s) need to be returned due to a fault, or error on the part of Jouelle, I will take responsibility for reasonable postage costs to return the item(s), up to £7 in total.

If the item(s) need to be returned due to a change of mind, you, the customer, will be responsible for the return postage costs. I will not refund cash for a change of mind, but will issue a credit note for the full amount of the goods/items only, not the original postage costs. Refunds will not be issued until the goods have been received, by Jouelle and are deemed unworn and in perfect condition.

RESIZING
Where the item needs to be returned for resizing, a small handling charge will be made and all postage costs will be chargeable to you, as it will be deemed that you ordered the correct size on purchase. Sizes are detailed in each listing. It is up to you, the customer to ensure you have read and understood the information. If there is any information in the listings you are not clear about, please contact me and I will endeavour to inform you and update the listing if required.

In in all cases, please contact me by email, detailing the issue and giving me your full contact details. I will review and contact you by email within 48 hours of receipt.
Payment
Currently, I only accept PayPal.
Delivery
As each piece is handmade, please allow up to 14 days for receipt of your goods. I will post most UK items by Royal Mail Signed For service.

If you wish to order from outside the United Kingdom, message me for postal costs and delivery times.
Additional policies and FAQs
RING SIZES
Please check your ring size at your local jewellery store before ordering your ring.
Ring sizing guides are available online, but will not be as accurate.

I cannot accept returns where the ring size was wrongly ordered. Ordering the right size is your responsibility.

CUSTOM ORDERS
Custom orders can be made by contacting me by Etsy custom request or email, please see my contact details.

I will advise how long your custom order takes when you place your order, although on average please allow up to four weeks. I require payment in full when you place your custom order.

Check your ring size is accurate before placing an order with me - see Ring Sizing above.

Custom ordered items are not refundable unless they are faulty.

JEWELLERY CARE
All jewellery is precious and delicate and even diamonds are subject to damage. Precious metals will wear and tarnish with use over time and all precious stones are affected by chemicals.

Here are some tips to help you keep your items like new.

1. Keep your jewellery items in separate compartments or soft bags in a jewellery box. Precious metal is fairly soft and will scratch and stones may chip or crack.
2. Silver will tarnish over time, it's a natural occurance due to the action of suphur in the air on the small amount of copper in Sterling. If you keep it well wrapped when not in use, it will minimise the effect. Jewellery cleaning solutions are available in jewellers and hardwear stores, but be aware that most precious stones should not be cleaned in a preparatory solution.
3. Chlorine, seawater, perfume and even sweat can affect and etch or errode metals. Remove jewellery when swimming or on the beach and spray perfume before putting on your jewellery.
4. A soft cloth is mostly all that is needed to bring your jewellery back to a sparkle, but if it has become dirty or scratched, I recommend you take it to a professional high street jewellers who will clean and polish it.
5. Pearls are organic gemstones and very susceptable to chemicals and hash detergents. Removal of your jewellery is recommended. Again a wipe with a soft cloth will be all that is required to bring back its lustre.

I will advise you on the best care for your piece when you place an order with me.