JuliaTrigg

Be re-assured I treat my customers as I would wish to be treated and I never send out prints I am not completely happy with. I appreciate the opportunity to correct any problems or misunderstandings prior to receiving/leaving feedback, so please get in touch with me straight away. My aim is always to give customers 100% satisfaction.

Please pay when you checkout. I accept payments through Paypal, debit/credit cards and Etsy gift cards.

Need help with checkout? http://etsy.com/help_guide_checkout.php

Your order will be completed once payment has been received. If I haven’t received payment within 3 days, I will try to contact you. If I can’t get in contact within a reasonable amount of time, I will cancel the order.

FREE POST & PACKAGING ON PRINT ORDERS! Minimal postage charges for handmade greetings cards.

PACKAGING
Larger prints will be wrapped in acid free tissue and rolled in a very wide, robust cardboard tube and smaller or mounted (matted) prints will be sent wrapped in cellophane, backed with card and packed in a cardboard envelope.

PRODUCTION TIME
All prints are shipped from the UK. I aim to post items within 4 days of receiving payment, but will let you know if it will be longer. I’ll send you an email when the package is sent, and will also contact you if I can’t send the package straight away.

SHIPPING ADDRESS
I will ship to the address listed on your ETSY account. If you would like to ship to another address, simply write a ‘note to seller’ at checkout or send me a conversation/e-mail. Please ensure your Paypal address is correct too – but note that I send to Etsy listed addresses unless otherwise informed at checkout or via email.

UK SHIPPING
I use first class mail for orders under $95 (£60). For orders over this amount, I use ‘Special Delivery’ which is guaranteed next day or first class 'Signed For' at my discretion. So for orders over $95 (£60), a signature on delivery is required, therefore if you would like your package delivered to a more convenient address eg work, please write a ‘note to seller’ at checkout, or send me a conversation/e-mail with the address.

INTERNATIONAL SHIPPING
While I happily ship internationally, I am not responsible for any duties, taxes or customs fees, they are the sole responsibility of the buyer.

I use first class international airmail for orders under $160 (£100). For orders over $160 (£100) I use ‘International Signed For’. This requires a signature, so if you would like your package delivered to a more convenient address eg work please write a ‘note to seller’ at checkout or send me a conversation/e-mail with the address.

International delivery time usually takes 1–3 weeks from date of posting, but can take longer. It will vary by destination, time of year (& weather conditions!) and customs. If ordering for a special occasion, please allow plenty of time.

MY GICLEE PRINTS
My Giclée prints are extremely high quality. I use an Epson 3880 printer, Epson K3 Ultrachrome archival pigment inks and archival paper. If framed behind glass and carefully handled, they have excellent lightfast qualities and longevity. See individual listings for exact papers & sizes used.

CARING FOR YOUR PRINT
To protect this print, DO NOT TOUCH THE PRINTED SURFACE AT ALL.
Frame professionally, using a mount/matt (fixing the print at the top edge only, using conservation quality tape & board) and place behind glass immediately. Never display art in direct sunlight, extreme temperatures or damp conditions.

DISPLAY COLOR vs. PRINT COLOR
The color in your prints may differ slightly from what you see on your monitor. Just know that what you receive is always the intended result. I have very high standards for my printed output and will not sell or send prints that do not meet those standards.

TRADE/GALLERY ENQUIRIES
I am happy to provide trade prices to galleries and shops, please contact me to discuss.

For any other information not covered here, please contact me or visit my website: www.juliatrigg.co.uk

© All artwork and images remain the copyright Julia Trigg. All rights reserved. Copyrights are not transferable with sale, so it is illegal to reproduce my work.