Please pay via Paypal within 48 hours.

Orders will be cancelled after 48 hours if payment hasn't been recieved without personal contact from the buyer.

- All items are carefully wrapped and packaged as soon as possible after you've made an order.

- I will usually post UK orders by First Class post. However, if your order results in a heavy/bulky parcel which costs more to post than you were charged then I may need to send by Second Class.

- When ordering more than one item: If the price you are charged for 'Combined Shipping' turns out to be notably more expensive than the ACTUAL cost of postage [plus packaging materials] I will endeavour to refund the difference.

- Please note that I am mailing from the UK and deliveries overseas will take longer to reach you.

- Buyers will be responsible for any customs fees occured.

- All items are made, stored and packed in a smoke & pet-free environment. [In fact, they all live on a shelf above my work desk until you decide you want them to come and live with you instead].

- If you have any additional shipping requests please Convo me.

If you'd like to see, hear or read more about the person behind the product then come and peer at me here:
https://www.instagram.com/withjuliekirk/
https://www.facebook.com/withjuliekirk/

*Information I Collect*
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
*Why I Need Your Information and How I Use It*
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

*Information Sharing and Disclosure*
I only share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as postal delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

*Data Retention*
I do not copy or save your information anywhere outside of the Etsy site. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years. Any emails sent directly to my email address, rather than via the Etsy site, are deleted within 6 months of when the matter in question has been dealt with.
*Transfers of Personal Information Outside the EU*
I do not transfer personal information outside of the EU.
*Your Rights*
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to my processing of some of your information based on my legitimate interests and In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

*How to Contact Me*
For purposes of EU data protection law, I, Julie Kirk, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Julie.kirk1 [!at] ntlworld.com.