Kayleighskeepsake
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Reviews
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Alana on 29 Jun, 2022
5 out of 5 starsAbsolutely amazing customer service! Wonderful bag, I was late ordering and they helped and did their very best to get my delivery out super quickly! Would highly recommend & will definitely be purchasing again 🥰
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Jacqui on 29 Jun, 2022
5 out of 5 starsBeautiful gift bag. Quick delivery and beautifully package with an extra little sweet surprise
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Catherine on 28 Jun, 2022
5 out of 5 starsAmazing quality but even better customer service. Highly recommended xx
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Olivia on 27 Jun, 2022
5 out of 5 starsWow what can I say arrived fast packed beautifully. The bags are stunning. Excellent quality look really expensive. I’m going to use the smallest ones as centre pieces and put roses in them as they are that nice.
About Kayleighskeepsake
Gifts and keepsakes for all occasions!
Hello my name is Kayleigh, my small business journey started in 2016 when I made a scrabble frame and put a photo up on my Facebook page, I got lot's of great feedback and took some orders over the Christmas period. Working from a small computer desk in my spare room I started to get more orders and realised I can make a business from this! I joined Etsy in 2016 and before I knew it I was making and packing orders on a daily basis. I branched out to my garage with the help from my partner (Sean).
I am self-taught and learned everything I know through practice, I design all of my products through different types of software and use a wide range of printers and machinery to produce items, My range has grown massively and it has been quite a learning curve over the years, but I still love every second of it.
Our little company has grown since then and needed some help to fulfil orders, so we moved again and got an extra pair of hands! We are constantly designing and making new products for you to love keep and cherish forever!
Kayleigh xox
Shop members
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Kayleigh Duncan
Owner, Designer, Maker
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Sean Mackie
Owner, Designer, Maker
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Alfie
Furry Assistant
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Callie
Furry Assistant
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Denni
Office Mess'abouter!
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
I don't accept returns, exchanges or cancellations
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
What is your turn around time?
Our current turn around time is 3-5 working days plus delivery.
We send all our parcels 2nd class signed for with Royal Mail and this usually takes around 2-3 working days.
What happens if my delivery is delayed?
Although all orders are processed and shipped on time as per the estimates given at the checkout prior to you ordering courier/postage delays can occur especially with the current pandemic. Please make sure you order your item in plenty of time and add a few extra days for delivery. We advise 3 weeks for special events such as birthdays and anniversaries.
It is rare that parcels go missing, but in this instance we need to allow 2 weeks before it can be investigated through Royal Mail and DHL Express. During this time replacements/refunds will need to delayed until this is fully looked in to.
Do you offer a fast track service?
Please contact us via Etsy messages if you need your order in a rush.
When will my item arrive?
Items are shipped 3-5 from the day you order
- Sign in through the Etsy App
- Click My Account + Click Purchases
- Find your order, you’ll see the shipping status and estimated dispatch and delivery date
Do you offer bulk discounts?
We determine bulk quantities as below:-
GIFT BAGS- 30 or more
Please send us a message to discuss your order.
What happens if my item arrives damaged?
All of our orders are always packaged well to avoid this happening. Despite this unfortunately on the rare occasion breakages can occur if the parcel has been poorly handled during transit. In this instance please message us as soon as possible with some images of the packaging and item, we will replace your item free of charge.
Why do I'm I not getting a reply to messages over the weekend?
As a small business I only work during the week taking some well deserved time with my family at the weekends, any messages sent over the weekend is answered on Monday morning.