KettleYarnCo
London, England
Shop policies
Last updated on
20 August, 2014
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|WELCOME TO KETTLE YARN CO.|
Thank you for visiting my store. If you have any questions that are not answered below, please feel free to contact me and I will respond promptly to any queries you have.
You can reach me here or at on the blog - FromThePurlSide.wordpress.com (click the blue discount button at the top right to email me directly).
|DISCOUNTS|
DiscountS can only be applied at time of purchase. If you have any troubles putting one through, please contact me before putting a purchase through and they cannot be done post-purchase.
|COLOUR|
All my yarn is dyed to try and prevent striping or pooling as much as possible. This creates a random/softer variegated effect that looks good in plain stockinette but also works with more complicated and textural stitch motifs.
Dye lots are not available as dyes are applied by hand in small quantities - therefore no two hanks are exactly the same. As such, it is always advisable to alternate skeins to create even colour in larger projects.
Some colours, particularly the reds, are more prone to bleeding, and though I endeavour to wash all skeins thoroughly after dyeing, I do recommend pre-washing bright colours if you are doing colourwork - just to be sure!
|PHOTOGRAPHY|
Although I take great care in photographing my yarns, all colours on the internet WILL ALWAYS vary from monitor to monitor due to the nature of different hardware settings.
If you have any doubts about the colours you are seeing, please email me and I will try and describe the actual, real-life hue!
Thank you for visiting my store. If you have any questions that are not answered below, please feel free to contact me and I will respond promptly to any queries you have.
You can reach me here or at on the blog - FromThePurlSide.wordpress.com (click the blue discount button at the top right to email me directly).
|DISCOUNTS|
DiscountS can only be applied at time of purchase. If you have any troubles putting one through, please contact me before putting a purchase through and they cannot be done post-purchase.
|COLOUR|
All my yarn is dyed to try and prevent striping or pooling as much as possible. This creates a random/softer variegated effect that looks good in plain stockinette but also works with more complicated and textural stitch motifs.
Dye lots are not available as dyes are applied by hand in small quantities - therefore no two hanks are exactly the same. As such, it is always advisable to alternate skeins to create even colour in larger projects.
Some colours, particularly the reds, are more prone to bleeding, and though I endeavour to wash all skeins thoroughly after dyeing, I do recommend pre-washing bright colours if you are doing colourwork - just to be sure!
|PHOTOGRAPHY|
Although I take great care in photographing my yarns, all colours on the internet WILL ALWAYS vary from monitor to monitor due to the nature of different hardware settings.
If you have any doubts about the colours you are seeing, please email me and I will try and describe the actual, real-life hue!
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Payment
SHIPPING:
UK | £3.20 per skein -- £0.30 for additional items
Europe non - EU | £3.95 per skein -- £0.95 for additional items
European Union | £3.95 per skein -- £0.95 for additional items
Everywhere Else | £4.90 per skein-- £1.90 for additional items
****ANNOUNCEMENT - Shipping charges - Apparently @Etsy are doing a test and some of you you might not see shipping options until you put something in your basket! Very frustrating that I can't opt out of this test! Huge apologies for the inconvenience. Please see rates above for single items. Sets are slightly different.****
Payment is accepted through Paypal.
If you wish to pay without a PayPal account:
At checkout click on the PayPal icon and you will be redirected to PayPal, click the “I do not have a PayPal account” and follow the instructions (you will not be required to create an account to complete a purchase).
*Payment is due at time of checkout. If I have received no payment within 24 hours, the sale will be canceled and the item re-listed.*
UK | £3.20 per skein -- £0.30 for additional items
Europe non - EU | £3.95 per skein -- £0.95 for additional items
European Union | £3.95 per skein -- £0.95 for additional items
Everywhere Else | £4.90 per skein-- £1.90 for additional items
****ANNOUNCEMENT - Shipping charges - Apparently @Etsy are doing a test and some of you you might not see shipping options until you put something in your basket! Very frustrating that I can't opt out of this test! Huge apologies for the inconvenience. Please see rates above for single items. Sets are slightly different.****
Payment is accepted through Paypal.
If you wish to pay without a PayPal account:
At checkout click on the PayPal icon and you will be redirected to PayPal, click the “I do not have a PayPal account” and follow the instructions (you will not be required to create an account to complete a purchase).
*Payment is due at time of checkout. If I have received no payment within 24 hours, the sale will be canceled and the item re-listed.*
Delivery
Your order will be shipped within 1-7 business days after payment clears unless otherwise notified.
Domestic items are shipped 1st class mail.
International orders take 7 -14 days to arrive. However, it can sometimes take 4-6 weeks for parcels to reach destinations outside the UK.
Please remember that shipping around any holiday can be very unpredictable and shipping upgrades are recommended to ensure faster delivery times if you are in a rush and if your parcel is over £50!
*I will ship to your Paypal address, so please make sure that this is up to date when purchasing.
**I will happily ship straight to a giftee and will include a personal note if you request one. Please message me with the request.
***************************************************************
IMPORTANT NOTES: International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees .
I am unable to replace items that are lost in the post, though will do my best to trace parcels that have not reached their destination. If you would like to insure your parcel for the full cost at an additional cost, please let me know when you make your purchase.
Please wait at least 4 weeks before contacting the shop to report a parcel undelivered as this is the amount of time Royal Mail requires before any claim can be put in. Please note that if you have not paid for additional shipping the maximum insurance is £20. :-?
***************************************************************
Domestic items are shipped 1st class mail.
International orders take 7 -14 days to arrive. However, it can sometimes take 4-6 weeks for parcels to reach destinations outside the UK.
Please remember that shipping around any holiday can be very unpredictable and shipping upgrades are recommended to ensure faster delivery times if you are in a rush and if your parcel is over £50!
*I will ship to your Paypal address, so please make sure that this is up to date when purchasing.
**I will happily ship straight to a giftee and will include a personal note if you request one. Please message me with the request.
***************************************************************
IMPORTANT NOTES: International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees .
I am unable to replace items that are lost in the post, though will do my best to trace parcels that have not reached their destination. If you would like to insure your parcel for the full cost at an additional cost, please let me know when you make your purchase.
Please wait at least 4 weeks before contacting the shop to report a parcel undelivered as this is the amount of time Royal Mail requires before any claim can be put in. Please note that if you have not paid for additional shipping the maximum insurance is £20. :-?
***************************************************************
Additional policies and FAQs
|COLOUR|
Great care is taken to show the yarns in natural light, but please be aware that computer monitors vary and may show colours differently on your screen. If you have any doubt about the colour, please contact me!
|WHOLESALE OR CUSTOM INQUIRIES|
Please contact me directly through the blog - From the Purlside. Click the contact button at the top right of the blog for direct email.
|DYES, ALLERGIES, ETC.|
As I personally have severe fragrance allergies, all products used on yarns are hypo-allergenic. All yarns are produced in a critter and smoke free home, so those with allergies to cats/dogs/etc. need not worry!
I do not currently use natural dyes for colouring the yarns as the natural dye process actually uses many toxic chemicals to set the dye. Instead, I use mild acid dyes, the 'acid' being vinegar. These dyes are so mild I can use them in my home kitchen.
Great care is taken to show the yarns in natural light, but please be aware that computer monitors vary and may show colours differently on your screen. If you have any doubt about the colour, please contact me!
|WHOLESALE OR CUSTOM INQUIRIES|
Please contact me directly through the blog - From the Purlside. Click the contact button at the top right of the blog for direct email.
|DYES, ALLERGIES, ETC.|
As I personally have severe fragrance allergies, all products used on yarns are hypo-allergenic. All yarns are produced in a critter and smoke free home, so those with allergies to cats/dogs/etc. need not worry!
I do not currently use natural dyes for colouring the yarns as the natural dye process actually uses many toxic chemicals to set the dye. Instead, I use mild acid dyes, the 'acid' being vinegar. These dyes are so mild I can use them in my home kitchen.