KotomiCreations

RETURNS:
Please contact me in advance for returning instruction.
Buyers are responsible for return trackable shipping costs.
If the item is not returned in its original condition (in original package with the label, no damage, no alteration), the buyer is responsible for any loss in value.
I shall refund the item value within 1-2 working days after the satisfactory return of the item to me. Unless it's faulty item, original postage won't be covered on refund.

Cancellation:
Generally I despatch items within 24 hours, therefore if you need cancellation, contact me as soon as possible. If it hasn't shipped yet, I can accept cancellation.

DAMAGES:
It is very unlikely, but if the item arrives damaged, contact me first with the detailed information. I do my best to resolve the issue.

LOST IN POST:
UK Royal Mail requires customers to wait 15 working days to UK, 20 working days to EU, 25 working days for the rest of the world after due to arrival date, to claim losses. Therefore I also follow this time span for lost item claims.

PAYMENT METHOD:
・Paypal or credit cards/Etsy gift cards via Etsy Direct Checkout.

My shop is not VAT registered, so no VAT derives on your purchase.
Therefore there is no VAT reduction for oversea purchases.

DELIVERY:
Items are despatched within 1-3 working days after completion of payment .
A despatch-notice e-mail with the postal registration number will be e-mailed.

For UK, I use Royal Mail "Special delivery 1pm" (signature required), it should reach you next day before 1pm.
For overseas, I use Royal Mail International Tracked & Signed, Tracked or Signed depending on the destination.
Although delivery terms vary depending on the destinations and seasons, normally 1 week to EU, 10-15 days to the rest of the world.

INSURANCE:
My default shipping covers basic insurance amount (£750 for UK, £50=$65 for overseas).
For the oversea customer who feels more comfortable being fully insured, I can arrange it with extra £3.3=$4.5. Please contact to me.

INTERNATIONAL CUSTOMS:
I send your purchase under the "gift" registration with low value generally, that is normally not subject for custom fees . However please remember, in case any customs fees or import duties occur, it is the responsibility of the buyer.

CUSTOM ORDERS:
At this moment, I do not take custom orders, but some minor changes (e.g. adjusting chain length) on existing listings can be done.

MORE ITEMS:
In addition to my listings in this shop, I have a photo set for collections on : www.flickr.com/photos/kotomi-jewelry/collections/72157604213659130
If you find something that you fancy, contact me with the title number. I shall reply stock availability, price, size, material etc, and any further information required.

WHOLESALE:
Wholesale purchase is available with minimum purchase of £600 (before wholesale discount= shop listed prices) and a proof of business (scanned business/shop card or websites).
I offer 45% (40% for Paypal payment) discount from my shop listed prices for wholesale up-front purchase.
Wholesale shipping cost is based on weight of the whole package with the estimation upon the request.
Although most of my items are one-off, I can suggest more items in stock in the line of your preference, through photographs.
I have 20 years of experience for wholesale supply to UK and overseas shops/ galleries.
However I am afraid I cannot take consignment (Sale-or-Return) wholesale contracts.

GUARANTEES:
Polymer clay is used for the base of my jewellery.
Although I use my special blending recipe to maximise the durability the clay, breakage can happen (but under 1% of sold items in over 10 years).
I guarantee free repair for 6 months after the purchase.
I request to you to cover only sending-in postage, in return I shall cover the sending-out postage.

REPAIRS:
Repairs after 6 months of the purchase will be charged at the actual cost and the sending-out postage. Once again it is very rare occurrence.
Most cases of repair involve simply re-threading, which can happen after several years of use. The guide cost for re-threading is £10=$15 with no missing beads, plus postage. (I would ask you to cover sending-in postage, as well.)

JEWELLERY CARE:
Please do remember 2 important "Don't"s.
KEEP AWAY FROM PERFUME AND HEAT.
If you are going to wear perfume/eau-de-Cologne/hair-spray, please allow it to evaporate before putting on jewellery; never spray it on to the jewellery.
The volatile alcohol-based substances in them damages the polymer clay settings.
And polymer clay is perfectly firm after baking, but if it is kept over 50℃, it tends to be soft again. Therefore, please avoid top of a radiator and/or dash-board in a car in a summer day. (By any chance, if it happened, keep it in cool place, it will be harden again.)

More information about "How to care kotomi-jewellery":
http://kotomicreations.blog69.fc2.com/blog-entry-111.html


If you have further enquiry, please contact via the blue "contact" button on the left side column. (Although Etsy registration is required, it is very easy. Just name, e-mail, user-name and password. That it!!)