Kysam

Handmade Contemporary Sterling Silver Jewellery & Gifts

Shefford, England | 388 Sales

Kysam

Handmade Contemporary Sterling Silver Jewellery & Gifts

Shefford, England 388 Sales On Etsy since 2009

5 out of 5 stars
(142)

Kysam is taking a short break

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Note from shop owner I am currently relocating to a new studio so the shop will be closed for approximately a month, any urgent queries please email kysamsilver [!at] hotmail.co.uk.

Note from shop owner

Last updated on 24 Jul, 2018

I am currently relocating to a new studio so the shop will be closed for approximately a month, any urgent queries please email kysamsilver [!at] hotmail.co.uk.

Samantha M-B

Contact shop owner

Samantha M-B

Reviews

Average item review
5 out of 5 stars
(142)
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About

Taking a leap of faith!

I worked full time in a fast paced job since leaving school so I started to make things at the weekends as a way of relaxing. I have always had a love of all things eclectic and different and for many years dabbled in dressmaking however, there are only so many clothes a girl needs! Sooooo a new challenge was needed.....
I found that challenge in silversmithing..It was a long road to learn this skill and took several years and many cuts, grazes and sore thumbs before I finally felt I was ready to make my own pieces.
Living in the beautiful UK countryside gives me lots of inspiration on my daily walks, anything from the squirrels in the trees to the cows in the field spark my imagination!
As well as selling online I'm lucky enough to be stocked in a few local shops and have been fortunate enough to have exhibited in Open House in Brighton and Hove for six years.
I now have a beautiful one year old daughter who gives me even more inspiration than I ever could dream of with her wonderful drawings.

Shop members

  • Samantha Martin- Bryan

    Owner, Designer, Creator

    Living in the beautiful UK countryside gives me lots of inspiration on my daily walks, anything from the squirrels in the trees to the cows in the field spark my imagination!

Shop policies

Last updated on 17 May, 2018
Hello and welcome to my shop!
All the items in my shop are handmade by myself using hand tools and traditional methods and techniques, each and every item is unique and therefore may have slight variations to the photos shown.
Many items are one off pieces and I welcome custom orders, my greatest enjoyment is working with customers to create personal items from step one.
I want my customers to be happy with their purchases, if there is a problem please email asap and I'll do my utmost to sort out any issues.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Check
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Items on sale
Returns and exchange details
Please contact me directly if an item arrives damaged or does not arrive at all.
Please allow up to 25 working days for US mail as this is the minimum amount of days needed before UK mail will allow a claim to be made.

If you are unhappy with your order for any reason please contact me within 14 working days of receiving your package. I will do my best to resolve the problem quickly.

Under new EU distance-selling laws, buyers have the right to return products or cancel an order within 14 days after receipt of the goods. Within that time frame, buyers can change their minds and return products without providing a reason. This rule does NOT apply to custom-made products.

If you, as a buyer wish to cancel or return a product please fill in and return the following form:

http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

Please note: Return shipping will be the buyer's responsibility. Refunds are less shipping.

If buyers properly exercise their right of return, a refund will be issued within 14 days of receiving the returned item.

If an item you receive is faulty you have 4 weeks from the date of delivery to return said item for a full refund and 6 months for any item that needs repairing or replacing.

Proper care is always taken to ship your order to arrive safely. I am unable to accept returns for items damaged in transit.
Payment
I accept payment by PayPal, UK cheque, bank transfers or Etsy direct check out.
You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

If you are having any issues with PayPal or Etsy Direct Check-Out, please do not hesitate to contact me and I will assist you in anyway that I can.

Payment must be made in full and have cleared before the item is shipped.
Shipping
UK:
All Orders are sent First Class Signed For which requires a signature on delivery (at no extra cost to the buyer).

REST OF THE WORLD:
All overseas orders are sent using Royal Mail International tracked and signed for service , for added peace of mind. Usually parcels to the US take 5-7 days.

Please note that in the event of bad weather, increased security, customs checks and busy times like the run up to Christmas, mail can occasionally take up to 6 weeks to be delivered. If you haven't received your order after 30 working days please contact me so that I can start the claims process and offer you either a refund or a replacement (please contact me sooner if you are worried).

Please see Royal Mail's website for current details of any known delays -
http://www.royalmail.com/service-update/international

Note: When your package arrives, you may have to pay additional customs fees for which you are responsible. Please understand that marking "gift" on the customs form is illegal. Thank you in advance for understanding!

Once a package is shipped I am NOT RESPONSIBLE FOR LOSS AND THEFT (proof provided upon request). If you would like to add insurance please let me know and I will re-calculate the shipping fee.

If a package is undeliverable due to an inaccurate shipping address provided by the buyer, or if a package is unclaimed by the buyer, I cannot be held responsible. The buyer will therefore be responsible for the cost of re-shipping the package.

The majority of items are made to order and MAY take 7-10 days to make however, you will be advised at time of purchase which items are in stock or whether it will be 'Made to Order'.

All orders are shipped in a Kysam jewellery box ready to give as a gift. Envelopes are bubble wrapped to ensure they arrive in perfect condition.

If your Paypal checkout and Etsy order address are different, I will always ship to the Etsy address unless you provide a note to seller stating otherwise.
Additional policies and FAQs
Please email any questions via Etsy or to kysamsilver [!at] hotmail.co.uk

Custom orders:

I welcome bespoke and custom orders, email me with your requirements and we will work together to make a piece especially for you.

Sales and discounts:

Please check the shop announcement and item titles for all current sales, promos and coupon codes.

Ring sizing:

UK vs US Ring size conversion chart

F - 3
G - 3 1/4
H - 3 3/4
I - 4 1/4
J - 4 3/4
K - 5 1/4
L - 5 3/4
M - 6 1/4
N - 6 3/4
O - 7
P - 7 1/2
Q - 8
R - 8 1/2
S - 9
T - 9 1/2
U - 10
V - 10 1/2

Hallmarking:

Under the UK Hallmarking Act 1973, all articles of precious metals weighing more than 7.78g must be tested by the Assay Office and hallmarked. I am registered with Goldsmith's Assay Office in London, my maker's mark is SJA.
All jewellery will be tested (assayed) and then marked to an internationally recognised standard of fineness, in parts per thousand, such as 925 (Sterling Silver).
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information as needed to provide my services;

such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services.

I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use.

I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 3 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information.

Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Samantha Martin-Bryan , am the data controller of your personal information. If you have any questions or concerns, you may contact me at; kysamsilver [!at] hotmail.co.uk.

More information

Last updated on 07 Sep, 2016
Seller details
Samantha Martin-Bryan
JF Kennedy Drive
SHEFFORD, BEDS SG17 5XE