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Reviews
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Ann on 28 Mar, 2024
5 out of 5 starsBeautiful dress.l have admired this brand for a long time but this is the prettiest I’ve seen.also amazed at how quickly it arrived ! from Cornwall to the north of Scotland! It was in excellent condition and beautifully presented.
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Jet Heather on 25 Mar, 2024
5 out of 5 starsGorgeous jumper, with quick and efficient service. Really lovely quality vintage, a brilliant seller who has now added probably my most worn item to my wardrobe! Thanks so much.
Zoe responded on 27 Mar, 2024
So glad that you enjoy wearing your jumper. Zoe x
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L on 13 Mar, 2024
5 out of 5 starsLovely vintage dress from Lila Vintage - so happy with it, it’s so flattering and beautiful olive colour - exactly as pictured and excellent condition. Delivery was very quick and arrived beautifully wrapped. Thank you!
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L on 13 Mar, 2024
5 out of 5 starsReally pleased with my checked Jaeger trousers from Lila Vintage - look gorgeous on, exactly as described/pictured, and in perfect condition. Lovely piece. Also arrived very quickly and beautifully wrapped. Thank you so much!
Zoe responded on 16 Mar, 2024
Thanks so much for your reviews, they were two of my favourites and so glad you love them too. <3
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About LILAVINTAGESHOP
A Vintage Journey.....
Shop members
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Zoe K
Owner, Curator
I was brought up by hippy parents in Norfolk UK. I moved to London at 19 to become a model and used to hang out at Portobello market. I believe that buying vintage and second hand has an important role in saving our planet.
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Payment
if you are new to Etsy and need help figuring out check out:
http://www.etsy.com/help_guide_checkout.php
Delivery
All items will be sent via Royal Mail tracked and or signed. Excess shipping charges will always be refunded and we do offer a discount on postage if buying multiple items, it should automatically update as you add items to the basket.
International: please note that you are responsible for all VAT, import fees and taxes imposed by your country. There are longer delays to the EU since Brexit and it could take up to 4-6 weeks to process so we cannot offer a refund for a missing parcel until the parcel is declared lost by the service we use. If the tracking shows that its in customs you will receive your order.
Lila Vintage will not be held responsible for lost or damaged items by the postal services, we always provide a tracking number and we can help in your investigations.
Thank you ♥︎
Additional policies and FAQs
I am sorry we can not reserve items.
Privacy
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of 2 September 2021.
Last updated: 2 September 2021
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Personal Information
We may ask for personal information which may include one or more of the following:
Name
Phone/mobile number
Home/mailing address
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
Sign up to receive updates from us via email or social media channels
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
to provide you with our platform's core features and services
to enable you to customise or personalise your experience of our website
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to fulfil your order.
Your consent
Lila Vintage is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks or where we have your permission to do so.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
lilavintagelondon [!at] gmail.com
More information
Seller details
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