LillibetsMillinery
Buyers are raving!
This shop got multiple 5-star reviews in the past 7 days.
Announcement 04/01/2021 - Here we go again! Following the latest government announcement regarding another UK lockdown, please allow extra time for delivery in case of delays. I have temporarily suspended taking International orders whilst any covid/brexit related delays are sorted out. Thank you for your understanding and continued support throughout this difficult time. Keep safe! x
Announcement
04/01/2021 - Here we go again! Following the latest government announcement regarding another UK lockdown, please allow extra time for delivery in case of delays. I have temporarily suspended taking International orders whilst any covid/brexit related delays are sorted out. Thank you for your understanding and continued support throughout this difficult time. Keep safe! x
Items
All Items
Reviews
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Nicola on 12 Dec, 2020
5 out of 5 starsLovely earrings. They are a gift but sure they will be well received.
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Finn on 11 Dec, 2020
5 out of 5 starsPerfect present. They look smart and stunning, thank you for all that you do, truly an artist.
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Barbara on 09 Oct, 2020
5 out of 5 starsPerfect! Exactly what I was hoping for.
It did ship on time but arrived after the event.
Turned out okay after a misunderstanding about when the order would arrive.
Like the quality of the earrings so hope to do business again with this shop. -
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Andrea on 11 Sep, 2020
5 out of 5 starsThere’s something very exciting about opening such a beautiful little package. It got ten times better when I saw the earrings, stunning! Thank you so much.
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frgrl on 22 Feb, 2021
5 out of 5 starsThe earrings are beautiful and very well made. The push back closure is very sturdy. I am very happy with my purchase and I will definitely order again. The delivery was super fast and the packaging was great too.
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Updates
About LillibetsMillinery
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A hat is not a piece of clothing, it’s a statement. Your outfit becomes a costume, you the glamorous lady you truly are.
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The joy of handmade is no two pieces will ever be the same.
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"You can't buy love, but you can buy handmade, and that's kind of the same thing"
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Enjoy wearing your hat & your personality will shine through to make it truly unique.
It's not just a hat, it's a statement!
Lillibets Millinery is an emerging hat and jewellery design studio based in Yorkshire, UK. Designer Isobel Robinson takes inspiration from vintage fashion eras to create contemporary pieces with a timeless elegance. Her hats have been seen at Royal Ascot, Cheltenham, the Derby and featured in TATLER and BRIDES magazines.
Lillibets Millinery also offers a vast range of jewellery designs in silver and copper. From classic bridal pearls, simple everyday studs to elaborate wire work pieces, there's something to suit every occasion.
For more designs, see www.lillibetsmillinery.co.uk
Shop members
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Isobel Robinson
Owner
Shop policies
Accepted payment methods
Returns and exchanges
I gladly accept returns, exchanges and cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Intimate items (for health/hygiene reasons)
Returns and exchange details
I am happy to accept returns of unworn hats & jewellery (see exclusions below) within 14 days of receipt (international customers please contact me within 14 days to notify of return, & mark the box as RETURNED ITEM). Items must be returned unworn & in its original inner packaging.
Postage is non-refundable. All return postage costs are to be covered by buyer unless returning due to the item being faulty.
EXCLUSIONS:
- Due to their personalised nature custom orders are non-returnable unless faulty. This includes hats which have been made to specific customer requirements (other than type/colour of fastening) and rings which are made to size. Ring size can be altered after purchase - a fee of £4.00 to cover postal costs will be incurred so please measure before ordering.
Should any items get lost in transit, please do get in touch so that I can either arrange to send another item or provide a full refund. Please allow at least 10 working days after dispatch in the UK (for standard mail) and three weeks for the rest of the world before reporting as lost - this is as advised by Royal Mail as items may take longer than estimated at peak times.
Payment
Delivery
UK ORDERS:
All hats are sent by special delivery unless stated otherwise (1 working day).
Jewellery is posted by 1st class delivery and usually takes 1-2 working days from dispatch but may take longer towards Christmas. Upgrades are available at checkout (recommended).
INTERNATIONAL ORDERS:
Hats are sent by Royal Mail Tracked services unless stated otherwise, & usually take around 1-3 weeks from dispatch.
Jewellery is posted by Royal Mail airmail which is NOT TRACKABLE & usually takes 1-3 weeks to arrive - please allow extra time in November and December. Upgrades to tracked services are available at checkout (recommended).
Additional policies and FAQs
Custom Orders:
Having a hat uniquely designed for you is something special, and I hope to achieve the perfect match for your style and personality. As such, custom orders are non-returnable unless faulty.
Privacy
When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
More information
Frequently asked questions
Custom and personalised orders
I love designing hats and jewellery, but we all have our own style and there's nothing more confidence inspiring than when your outfit really shows off your personality. If you'd like something special designing, please contact me to discuss your requirements.
Having accessories uniquely designed for you is something special, and I hope to achieve the perfect match for your style and personality. As such, custom orders are non-returnable unless faulty.
I want it to match my outfit - how can I tell?
Just like humans, every computer is different. Whilst every effort is made to ensure the photos give accurate portrayals of the hats, monitors do vary in the brightness and contrast settings so colours may appear slightly different from computer to computer. If you are looking to match your outfit, please ask for a free colour swatch as I am happy to send one out.
How long will it take to arrive?
All my items are handmade to order, so please see item descriptions for an estimated dispatch time. If you are in a hurry, I am happy to 'rush' through orders where possible, but please contact me first.
UK ORDERS:
All hats are sent by special delivery unless stated otherwise.
Jewellery is posted by 1st class, & usually takes 1-2 working days from dispatch. Upgrades are available at checkout.
INTERNATIONAL ORDERS:
Hats are sent by Royal Mail Tracked services unless stated otherwise, & usually take around 1-3 weeks from dispatch.
Jewellery is posted by Royal Mail airmail which is NOT TRACKABLE & usually takes 1-3 weeks to arrive - please allow extra time in November and December. Upgrades to tracked services are available at checkout.
What is your returns policy?
I am happy to accept returns of unworn hats & jewellery (see exclusions below) within 14 days of receipt (international customers please contact me within 14 days to notify of return, & mark the box as RETURNED ITEM). Items must be returned unworn & in its original inner packaging. Postage is non-refundable. All return postage costs are to be covered by buyer unless returning due to the item being faulty.
EXCLUSIONS:
- Due to their personalised nature custom orders are non-returnable unless faulty. This includes hats which have been made to specific customer requirements (other than type/colour of fastening) and rings which are made to size. Ring size can be altered after purchase - a fee of £4.00 to cover postal costs will be incurred.
Are your items Hallmarked with the Assay Office?
I comply with all UK regulations with respect to hallmarking. Current law states silver jewellery items below 7.78g in weight are exempt from requiring hallmarking. In order to keep prices down for you, the customer, I therefore do not hallmark items below this threshold.