No. International orders are posted via Royal Mail International Standard and do not include tracking. UK orders are shipped Royal Mail First Class. If you wish to upgrade your shipping method or add a tracking number then please get in touch before you order.

If you have given me the wrong address and the item has already been shipped then unfortunately there's nothing I can do about it unless the item is returned by the Royal Mail to me. If it's returned I will re-ship it but you will be responsible for covering the extra shipping costs; if it isn't returned to me by Royal Mail then there will be no refund. It is the buyer's responsibility to ensure they provide the correct address before making any purchases on Etsy.

No, unless you message me BEFORE you purchase I will not send any items to an address that isn't provided. If you message me after you've made a purchase asking me to send it to another address then I will politely decline your request and issue a refund for the order. This is in the buyer's interest as well as my own as Etsy can't protect either of us if anything happens to the item in transit.

We recommend that UK items take between 2-7 days to arrive and international items can take anything between 5 days and 4 weeks to arrive. This is usually longer during the holiday period.

An item is deemed lost by the Royal Mail if it hasn't arrived 10 working days after the expected arrival date. Any claims for lost items MUST be made through the Royal Mail as we cannot accept responsibility for any lost items, although I will help you in any way possible.

If your item is damaged, faulty or just not what you expected it to be then I will be happy to accept a return. The return guidelines are listed above, although I do stress that we are not responsible for return postage.

Of course! We can make any custom cameo brooch or necklace you desire. Just use the "Request A Custom Order" button in our shop, fill out the details and we'll take it from there.