LittleEnglishJewelry

If you are truly unhappy with the item, I will try to accommodate you, but please contact me as soon as possible, preferably within 3 days of receipt.

If a return is agreed then the item(s) must be returned in perfect and unused condition. It does not have to be in it's in original packaging but it must be well packaged so it does not get damaged in the post and can be resold.

Returns are accepted provided they are done within 14 days of purchase. The item is returned unworn and in the original condition.

Refunds include the item and basic shipping costs. All shipping charges to return an item back to me are covered by the customer.

Returns/exchanges are not possible for earrings (for hygienic reasons) or jewellery that are custom made, or personalised items with initials, as these are personal to you.

Refunds are not given on large orders as a lot of time has gone into making the items. If you have any doubt, please purchase an item first to determine if they are suitable for you or your bridal party.

If an item is returned because the wrong or incomplete address has been given, I will refund for the item only as postage has already been paid in sending the item. It is the buyer’s responsibility to give the correct address.

When my goods are listed I try and give as much of a description as possible but if I have not mentioned something or you are unsure, I am here to answer any questions you may have.

All prices are listed in US dollars but can easily be calculated into other currency using Google.

PayPal and credit cards are accepted as method of payment in my shop.

You do not need to have a Paypal account to use Paypal. Paypal provides a safe and easy method for paying by credit card (or other means) via a third-party site.

Once I receive payment, I ship as soon as I can - usually the next business day. This may take a little longer around the holiday season but I will always keep you updated.

Your necklace or bracelet will be placed on a necklace or bracelet card and carefully wrapped in an organza bag ready for giving, bubble wrapped and placed inside a padded envelope to protect the items. Earrings and bangles will arrive in an organza bag. I do not provide boxes or gift wrap.

I ship to the address you provided when you placed the order. Please ensure that this address is correct with the right house number/flat number/unit number and post code. Once it leaves me, I am not responsible for your package if the incorrect address has been given to me.

I am not in control of lost packages and items do get lost but as long as the correct address was given at the time of purchase, I will always replace your jewellery, but please please give it time as things do get quite often get stuck in international customs. If you have any concerns I will always answer any concerns that you may have.

Tracking is not issued as standard here in the UK, if you would like tracking, it is a premium service and you must purchase it on top of standard posting. There is no extra shipping charge for additional items purchased in the same order.

I use Royal Mail first class for the UK & Royal Mail Standard International for international orders.

Please be reminded that the customer is responsible for any duty or customs charges.

If you need things for special occasions or by a certain date please ensure that you order in plenty of time especially around the holiday season.

DO YOU NEED YOUR PURCHASE QUICKLY?

I also offer Royal Mail International Tracked and Signed For. This is a trackable service offered by the Royal Mail and is an additional cost. This is only slightly faster and is an option at Checkout.

Care instructions:

Store all jewellery in a clean, dry place away from direct sun exposure and other atmospheric elements.

Skin and hair products such as body lotions, perfumes and creams can react adversely with jewellery causing precious metals to tarnish and/or erode turning the jewellery black. It is advisable to apply any of these products in advance before putting on jewellery. It should be the last thing you put on and the first thing you take off.

Jewellery should not be worn in the shower/bath/spa or when swimming in the pool or the sea.

For items that have just tarnished and have not come into contact with chemicals etc, they will shine up with a silver plated polishing cloth.

Do not store jewellery next to radiators, windowsills or in rooms with excess condensation, such as bathrooms or wet rooms. Damp and hot conditions can cause precious metals to discolour, tarnish and erode as well as damage gemstones.

In some cases, the body's chemicals will also affect plated jewellery very quickly. If you have any doubt, then please purchase sterling silver, gold filled or solid gold items.

Gold plated items have many different shades such as Indian yellow gold, champagne light gold or rose gold. When I make my items, I will always try and match the gold to the chain etc, but in some cases this can be difficult to be exact, but I will always try my best.