Who I am....
Louise Crookenden-Johnson, I am committed to maintaining the trust of any visitors to my website and all customers. I will never share your personal details, and I’ll never use your personal details without your express permission. I’ve created a Privacy Policy to explain what information I collect and how I use it, and also what I do to keep it all secure.

Types of data I collect

Cookies
My website – and the partner websites that I sell through - use cookies to collect information. This includes information about browsing and purchasing behaviour by people who use these websites. It also includes information about pages viewed and products purchased. I do not use cookies to collect or record information on your name, address or other contact details. If you wish to disable cookies you need to change your website browser settings to reject cookies. My website is built using Wordpress

Newsletters
As part of the registration process for my newsletters, I collect personal information as part of sign-up. I use that information to tell you about stuff you’ve asked me to tell you about. I don't rent or trade email lists with other organisations and businesses. I use a third-party provider, MailChimp, to deliver my newsletter. I gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings by clicking the unsubscribe link. Prior to the new GDPR legislation coming in to force in 2018, I deleted all contact details on all my mailing lists.

Consumer Information
When you purchase a product, or book a place on a workshop with me, your name, address, email and contact number will be stored online, either by Etsy, And So To Shop, Folksy, Pedddle, Tresstle, Paypal and/or Eventbrite. Some people also like to place orders using Instagram or Facebook Messenger functions. I treat the data through these methods in the same way. All of these third parties are fully GDPR compliant, and be assured that your details are safe. I will only ever use your contact details for the purpose you provided them to me for – either to post a product out to you or to contact you relating to a workshop you are going to attend. Your details will be downloaded onto my computer, however all downloads will be deleted periodically. Any paper copies of your details destroyed securely immediately after use (eg attendance lists, order sheets, postal and delivery info).
If I'm working on a bespoke commission for you then your details may be held on my computer. The details will vary depending on the nature of the commission - for example I may use your name as a file name, or I may have the contact details you have provided to me to include on your pottery. If you have commissioned me to draw your home or pet, then I may use the first line of the address or surname as a file name. I retain images of all my work indefinitely as part of my portfolio; they are stored securely in a password protected area.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With online orders to comply with my obligations.

• With delivery companies to fulfil or track your order.

• To comply with legal or tax obligations.

For accounting purposes, your details will be held securely online, within the third party websites I've mentioned, however they will not be used for any other reason, and I would never share your contact details without your express consent.

Access to your personal information
You are entitled to view, amend or delete the personal information that I hold. Email your request to me at ellesiejay [!at] gmail.com